Saffron Building Society レビュー 

Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time machine, it was if the last 25 years of terrible service experiences hadn't happened. An object lesson in doing the important thing right, even if its a bit more expensive, paying dividends. I would have to get a MUCH higher rate of interest to even consider a switch.

Saffron's customer service is always excellent. Lyn from the Halstead branch dealt with my question and found a solution. She was friendly and efficient -- as the customer service always is.

So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a professional human and have a meeting in which you can have a broad ranging discussion and come up with the right options

From the inital contact from Saffron to our appointment to discuss our account was first class.
Kyle Stanway who we had our appointment with was both knowledgeable and friendly.
He explained our options and listened to our opinions and we were very happy with our choice.
My husband was reluctant to come to the appointment as he leaves all the finance matters to me but when we left the first words he said to me were "well that was good, wasn't he a lovely man."
Well done Kyle you havea great rapport with customers which was appreciated .

We transferred an ISA to Saffron because they were offering a very competitive rate. There was a delay in the transfer being completed due to an error at Saffron's end, but the reason I'm still giving a very positive review is the people I spoke to on the phone did a brilliant job of sorting it out - they kept us informed throughout the process and were always clear and friendly in their communications. I've come to Trustpilot in the past due to bad experiences and wanted to share this one as an example of customer service done right!

I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshingly uncomplicated way. Other requests were actioned quickly and efficiently . Many thanks

Emily was most welcoming. She gave excellent advice and was most confident when talking about the various products.

A small company that the customer can access services ether online or through face-to-face engagement. No hard sell just relevant information and honest answers.

Friendly professional support. Excellent customer service from Kyle and colleagues.
I would highly recommend SBS

Caroline was very helpful and patient. She understood what I needed and also explained how, by using the app, I could have the info she gave me at my fingertips

Very friendly staff, and really good customer service

The staff were welcoming and informative. There was a good balance between the professional advice and personal interest in me, as a customer. An effort was made to understand my needs and lifestyle in order to match me with the products which would best suit me.

I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before I'm connected to an Agent, and this occasion was no different.

I spoke with Kyle Stanway, who, on first impression, was friendly and welcoming. Although the is was resolved without intervention, Kyle suggested I switch my savings accounts to a higher interest rate, which he would do from his end. Within 30 minutes, this was done! No hassle, form filling, or hanging on! Thank you Kyle for your prompt, swift professionalism and it was a pleasure to speak with you.

It was so nice to speak to a human and Kyle Stanway was very pleasant, knowledgeable and extremely helpful.

Can not thanks the guys enough at Saffron colchester. Every staff member is always so helpful. Kyle has been a great help in organising and helping with accounts. Great building society.

Face to face contact with friendly ,helpful staff who are knowledgeable but not pushy.

We found the staff member very helpful in his advise and understanding of our request for help in updating our ISA account.
Very pleased and satisfied with the confidence and customer service.

Dan was polite and helpful, it was a pleasure to talk to him.

I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in branch. They have gone above and beyond and I cant recomend them highly enough.... their interest rates and air conditioning are pretty good too!

I was attracted by the rate Saffron were offering on the Cash ISA they launched in late March 2026.
However it quickly became clear they didn't have the staffing resources to deal with a large influx of new customers. I read of long delays in transferring in ISAs from other providers so I waited till May to request my transfer in thinking they would have cleared the backlog by then. How wrong I was. I submitted my transfer form by email on 7th May. When I hadn't heard anything by 18th May I rang for an update only to be told my request was still just sat in the inbox and no-one had even looked at it yet. They acknowledged that they'd been swamped with transfer in requests and were stuggling to cope. So why launch a market leading product when you don't have the resources to provide a decent level of service?
I could possibly have forgiven that but to add insult to injury I now read that Saffron are reducing the interest rate to 4.35%. I only know of this from looking at online forums, Saffron haven't bothered to let me know directly. So first you frustrate customers with delays to their transfers, then how do you go about getting them back onside, oh yeah, you reduce the interest rate just 3 months after launching the product. This is despite there being no movement in the Bank of Engand base rate.
All you have achieved is angered new customers who are now unlikely to given you their business again and probably cheesed off your own staff too who sadly have to deal with the backlash from customers. Now there's going to be an influx of customers wanting to transfer out, and I bet Saffron aren't able to cope with that either. Shambles.