Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telep... もっと見る
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Opening an account via the website was laborious to say the least, fustrating and painful in reality. Every step seemed to take an inordinate long time to register and progress, and responses expecte... もっと見る
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We visited the Melton branch last week and received exceptional service from Jess. Our accounts that had matured were transferred into new accounts without any problems. The staff were efficient profe... もっと見る
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Just opened a fixed Rate Issue 17 account - naturally popular with interest at 4.8%. They seem to be having communication problems for at least a year, and the 'systems upgrade' last au... もっと見る
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企業情報
当該企業による記述
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
連絡先
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, 英国
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
2.4
期待以下
177件のレビュー
ネガティブなレビューの 100％に回答しています
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Failed to open account and no correspondence
Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telephone them three times, automated system cut me off. Have emailed complaints department asking for all my details to be deleted and confirmed it has been done, but no response to date. Would suggest using other savings accounts where you can actually speak to someone!
2026年5月28日
自発的なレビュー
Melton Building Society からの回答
Hello Stuart,
Thank you for your review. We were sorry to hear you've had difficulty opening an account.
We have been experiencing some unexpected technical difficulties during the application process recently, which has also impacted the volume of calls we have been receiving, so apologies that you weren't able to reach us.
I have contacted our complaints team and asked them to provide an update.
Many thanks,
Kayleigh
I've been trying to open a fixed rate…
I've been trying to open a fixed rate issue 17 account for 2 days.Entered all my details in. Got to READ PRIVACY NOTICE. Ticked AGREE. Tapped on ACCEPTED. Then find out I can't proceed any further. Called customer services 4-5 times. Held on the phone for ages each time. Only to be told that they are busy, and to call back another time. Don't they want me to invest in their company?
2026年5月28日
自発的なレビュー
Melton Building Society からの回答
HI Dave,
Sorry to hear you've had trouble opening an account and when trying to reach us.
If you could email us your contact details to marketing@mmbs.co.uk as soon as possible, we will try to arrange for someone to contact you.
Thank you
Kayleigh
no one answers the phone
no one answers the phone, no one answers messages sent via their contact form...get a standard auto response that they are 'very busy'
shame....I will go somewhere less busy that values customers
2026年5月28日
自発的なレビュー
Melton Building Society からの回答
Hi Steven,
Sorry to hear you've decided to go elsewhere.
We do value our customers and appreciate their patience whilst we are working through a high volume of enquiries. Our contact centre teams are working to answer as many calls as they can and work through the contact enquiries that are received from our website.
Thank you
Kayleigh
Waiting on the phone well over 0.5 hour…
Waiting on the phone well over 0.5 hour when trying to contact. I opened an account difficulties getting accont recognised. I have seen feedback not going to bother will go elsewhere
2026年5月27日
自発的なレビュー
Melton Building Society からの回答
Hello,
Sorry to hear you had to hold to speak to us and that you have chosen to invest elsewhere.
Our teams are working hard to answer incoming calls as quickly as possible. We are experiencing higher call volumes at the moment due to the popularity of the new products.
We apologise that we weren't able to answer your call within 30 minutes on this occasion.
Thank you
Kayleigh
Have called twice
Have called twice. Call terminated by Melton both times. They are too busy to take calls. Cannot complete bank detais to open an account
2026年5月26日
自発的なレビュー
Melton Building Society からの回答
Hi Gordon,
Sorry to hear you've had difficulty reaching us.
If you could email your contact details to marketing@mmbs.co.uk we can pass this on to the relevant department and ask them to reach out as soon as they are able.
Many thanks
Kayleigh
Sort Code error
Just opened a fixed Rate Issue 17 account - naturally popular with interest at 4.8%.
They seem to be having communication problems for at least a year, and the 'systems upgrade' last autumn only seems to have made matters worse.
Can't get through this morning, so I think I'll ask my question here because it seems the best way to get a reply!
Confirmation of my new account came though with details to let me fund my account - including a 5 digit sort code.
5 digit sort codes do not exist - what should I use?
UPDATE
Many thanks for swift response and for solving the issue - can you try and be as swift in answering your phone? :-)
2026年5月26日
自発的なレビュー
Melton Building Society からの回答
Hello,
Thank you for providing the above feedback. I'm sorry you have been struggling to reach us.
As you mentioned, the new product has proven to be popular and has caused a higher volume of calls, particularly because of the bank holiday.
That sort code appears to be an error. Thank you for bringing it to our attention.
The paying in details for your account will be detailed on your welcome letter or email. If you have not yet received this they are also detailed on our website: https://www.themelton.co.uk/savings_information/paying-in-to-your-account/
Thank you
Kayleigh
Update 27.05
Our teams are working hard to answer incoming calls and return messages left or sent to us via the various contact methods. Our contact centre team does not manage our Trustpilot account.
Cluncky experience on website - updated
Opening an account via the website was laborious to say the least, fustrating and painful in reality. Every step seemed to take an inordinate long time to register and progress, and responses expected are counter-intuitive. It would require a professional in the shoes of the customer to smooth out the process. To add to the pain, the server was grossly under-powered - just upgrade the hardware, it won't cost a lot!
Now I understand the issues with the website are teething problems due to a recent update. I send my best wishes to Melton for a 'speedy recovery' and every success with their hardware upgrade.
2026年5月22日
自発的なレビュー
Melton Building Society からの回答
Hello,
We're sorry to hear you have found the online application process to be laborious and painful.
We upgraded to this platform alongside our new core operating system a few months ago. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we would welcome more if you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk. In the meantime, we would like to assure you that we are focused on continuing to work on resolving the technical issues we are aware of with our developers and improving customer experience.
Thank you,
Kayleigh
Useless application on line !
Useless application on line unable to get past address although it came up in initial search unable to find so I gave up and have gone elsewhere ,not sure if the this is a scam scam so could be lucky escape !
2026年5月25日
自発的なレビュー
Melton Building Society からの回答
Hi David,
We can assure you that Melton Building Society are not a scam; we are an FCA regulated mutual building society.
We recognise that some people have experienced some technical issues during the application process. These issues are being investigated, and fixes are being worked through.
We're sorry that on this occasion you have decided to invest your money elsewhere.
Many thanks
Gave up on application
Offered a good rate, but the application process is so painful in comparison to other banks. I've had the same address for 5 years, same current account for 30+ years, but the online application was unable to confirm my identity and they asked me to send ID documents by post (original passport, driving licence, no photocopies). No thanks, I'll just choose an easier online process.
2026年5月24日
自発的なレビュー
Melton Building Society からの回答
Hi Roger,
We are sorry to hear that you decided to invest elsewhere and that you found the application process painful.
We are not a bank, we are a small mutual building society and because of that, you may notice some differences in our processes. We do, however, recognise that people have been experiencing technical issues, and we are taking all the feedback provided to work with our developers to improve the application process.
Many thanks
Kayleigh
Extremeley hard to apply ,their online…
Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to take a leaf out of atom,monzo etc where their application process is stress free
2026年5月23日
自発的なレビュー
Melton Building Society からの回答
Hello,
We're sorry you've had difficulty accessing the platform.
Other than scheduled maintenance, which is detailed on our website, the platform should have been available. We appreciate that not being able to access it would be frustrating, so we'd like to understand more about the difficulties you've had in order for us to investigate further.
Our teams are not available over the weekend, and we are closed on bank holidays, which might explain why you haven't heard from us yet, but we'd like to check that. If you could email your details to marketing@mmbs.co.uk, we can look into this for you and ask someone to reach out.
We are a small mutual building society, not a bank like Atom or Monzo, however despite our smaller teams, we are working hard to make improvements and provide a platform that is fit for purpose.
Thank you
Kayleigh
Tried to register online but system…
Tried to register online but system clunky, not user friendly and eventually decide to deposit my money elsewhere. poor...
2026年5月23日
自発的なレビュー
Melton Building Society からの回答
Hi Roger,
We are sorry to hear that you decided to invest elsewhere and that we didn't meet your needs on this occasion.
We are working to resolve some of the technical issues that users have recently been experiencing when trying to open an account with us. Although this may be too late on this occasion, we would like to assure you that we do recognise the difficulty you have had, and that we are working hard to make improvements.
Many thanks
Kayleigh
who designed this website
who designed this website? whoever they are needs to get a new job.
The most user unfriendly, archaic, slow, poorly designed interface I have ever had the misfortune to use.
Get a grip Melton. And don't send me one of those pointless, cut and paste 'we take all feedback seriously' answers
2026年5月22日
自発的なレビュー
Melton Building Society からの回答
Hi Edward,
Thank you for taking the time to leave us a review.
We would like to assure you that any response to reviews on Trustpilot are not cut and paste; we do appreciate all feedback.
We are taking actions from reviews, working with our developers to make changes to improve customer journeys. We are, however, a small mutual building society, so although you may not see these changes immediately, they are being noted and worked through in order of priority.
If you have anything you would like to provide specific feedback on any area of your experience, we would welcome receiving this at marketing@mmbs.co.uk.
Thank you
Kayleigh
awful service - avoid
Like others navigating the online application process was far from straight forward and now when I try to log in sometimes I get sent a code - other times not - very mysterious and frustrating. But am now trying to get through to them on the phone - its ridiculous - like everyone else I have called probably in excess of 20 times to hear the same boring options and how my call will be answered soon!! Then after 2 minutes or so of inane music you get cut off. I have emailed asking for call backs too, to no avail. Terrible customer service. Avoid.
2026年5月22日
自発的なレビュー
Melton Building Society からの回答
Hi Fi,
Thank you for taking the time to provide us with feedback, and we are sorry you have had such difficulty during the application process and when trying to reach us.
Our contact teams are dealing with a high volume of calls at the moment due to an increase in demand, due to the bank holiday weekend and the popularity of the new fixed rate bonds.
They will be working through callback requests. If you have not yet heard from us, please email your details to marketing@mmbs.co.uk, and we will follow this up for you.
Thank
Kayleigh
website application form hopeless
Just spent 2 hours attempting to open a savings account. Nightmare website. VERY SLOW and difficult to deal with. I'll try again.
2026年5月22日
自発的なレビュー
Melton Building Society からの回答
Hello,
Sorry, to hear you are having difficulty applying for an account.
We would suggest ensuring you are following the application submission checklist which is on our homepage themelton.co.uk for some of the common issues users are experiencing.
If you still need support, you can call us on 01664 414141 or email us at marketing@mmbs.co.uk, and we can ask someone to get in touch to try and support you.
Thank you for your patience.
Kayleigh
Avoid Melton Building Society at all cost…
I had a very frustrating experience when trying to open a savings account with them. The process was plagued with problems right from the start. I couldn’t even get past the first step, which required verifying my phone number. Despite making multiple attempts over several days, I never received the verification code, no matter what browser I used, which network I was on, or which phone number I tried.
I tried to reach out to their customer service for assistance, however, my experience was equally disappointing. After waiting on hold for about five minutes, I was greeted with a generic message asking me to try again later, and then the call was abruptly disconnected. No matter how many times I called or what time of day I attempted, I was never able to get through to speak to a representative. Their customer support is non-existent.
Reading other negative reviews, it’s clear this has been a persistent issue for years and they obviously do not care about their customers, because if they did, this would not still be happening. And you can dismiss their responses to reviews as they do not reflect any real effort to address the underlying problems. It’s just a superficial attempt to save face.
Do yourself a favour and save yourself the stress, time, and frustration. Do not waste your energy on this bank. There are many other financial institutions that value their customers and provide real support when you need it. This bank’s incompetence and indifference are simply not worth the trouble.
2026年5月21日
自発的なレビュー
Melton Building Society からの回答
Hi Toby,
We're sorry to hear you have found the application process frustrating.
We would like to assure you that we do take feedback received seriously. We are working constantly to try resolve some of the technical issues, users have recently been experiencing when trying to open an account with us.
We are a small mutual building society, not a bank, and despite our smaller teams, we endeavour to provide customers with the support they need.
At the moment, our colleagues are dealing with a significantly larger volume of calls and contact requests due to the popularity of some newly launched products. They are and will continue to, work hard to reach those who need support.
Thank you
Kayleigh
Dinosaur online platform
Have attempted now on several occasions to open a fixed rate savings account online with yourselves sadly to no avail. As a potential new customer your platform is highly frustrating, archaic and not fit for purpose. I’ll be going elsewhere…….
2026年5月21日
自発的なレビュー
Melton Building Society からの回答
Hi Mrs Brown,
We're sorry to hear you have found the online platform frustrating and that it didn't meet your needs on this occasion.
We upgraded to this platform alongside our new core operating system a few months ago. It replaced a portal we had in place for decades. Despite our colleagues working hard to prepare, the scale of the change has led to some unexpected issues.
We are aware of the challenges and technical issues users are experiencing with the platform, and are working tirelessly to resolve the technical issues users have recently been experiencing when trying to open an account with us.
Thank you
Kayleigh
Very poor - choose a competent Society to manage your money
My first contact with this society has been nothing short of dreadful. Giving them even one star feels overly generous. I’ve set up countless online accounts without any difficulty, but their online portal is astonishingly poor.
After several hours of perseverance, we eventually managed to create an account — but long before that point, we had already decided it would be unwise to trust these amateurs with our money. We only continued out of sheer curiosity and amusement.
There were far too many errors on their portal to list, but one particularly ridiculous example was a message saying they needed additional information and asking us to click “here”. The link took us to the Google search homepage. We closed it and carried on, purely for entertainment, for another couple of hours.
Eventually, we did manage to get everything set up and even accessed the portal once. Every attempt after that — around fifteen tries — failed.
Avoid this organisation and choose a bank with an online system that actually works, allows you to sign up in minutes, and reliably gives you access to your account.
2026年5月21日
自発的なレビュー
Melton Building Society からの回答
Hello Shaun,
We're sorry to hear you have found the online application process to be poor.
We upgraded to this platform alongside our new core operating system a few months ago. It replaced a portal we had in place for decades. Despite our colleagues working hard to prepare, the scale of the change has led to some unexpected issues.
We are a small mutual building society, not a bank, and despite our smaller teams, we are working hard to provide a platform that is fit for purpose.
We are aware of the challenges and technical issues users are experiencing with the platform, and will continue to work on resolving the technical issues noted and improving customer experience.
Thank you
Kayleigh
I have managed to open a new fixed term…
I have managed to open a new fixed term account after trying for ages and repeatedly entering my details it is almost impossible to navigate their website. Now I’ve been trying to login for half an hour, I tried to enter a strong password suggested by my phone but kept getting the same message “password complexity doesn’t match” so I made up my own complex password and got the same message! So I’ve now given up, as I am unable to deposit any money into my new account, I will have to go to someone else to invest my wodge! I even tried to phone but nobody answered and quite honestly after reading the many negative reviews I’m glad That I’ve not invested.
2026年5月21日
自発的なレビュー
Melton Building Society からの回答
Hello,
Thank you for taking the time to leave us a review.
We are currently investigating the issues you have raised regarding the Savings Account application process.
As for the issues you have encountered at the password creation stage, all symbols that can't be used with your password should be clearly stated on screen.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
Many thanks,
Josh
Impossible to apply
I have tried to apply for one of the savings account, it is impossible. I tried using PC and mobile, at some point there there is a problem to continue. Either a message of the server being down or other "global rate limit exceed" and few other issues. I have given up, if they cannot handle the application process how can I trust them with my money.
2026年5月21日
自発的なレビュー
Melton Building Society からの回答
Hello,
Thank you for leaving us a review regarding the issues you encountered whilst going through the Savings Account application process.
We are currently investigating the issues you have raised and would ask that you keep an eye on our website for any further updates and support on how to complete the application process successfully.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
We apologise for the inconvenience caused.
Many Thanks,
Josh
Online application problems
Online application system did not recognise my building society sort code, despite it being a very well known household name, did not allow me to input manually the 6 digit sort code, or start a fresh application. Frustrated.
2026年5月20日
自発的なレビュー
Melton Building Society からの回答
Hello,
Thank you for leaving us a review regarding the issues you encountered whilst going through the Savings Account application process.
We are currently investigating the issues you have raised and would ask that you keep an eye on our website for any further updates and support on how to complete the application process successfully.
If you would be able to email your contact details to marketing@mmbs.co.uk I can ask someone to contact you and offer additional support.
We apologise for the inconvenience caused.
Many Thanks,
Josh
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