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Saia Beauty からの回答

2026年10月10日

I understand your frustration, and I’m sorry you’re still waiting for your order.

Just to set out the timeline: your order was placed on 13th September and shipped the very next working day, on 14th September. When you emailed us on 28th September, we replied on 30th September to confirm it had been shipped and to explain the likely cause of the delay.

As mentioned in that email, we’ve noticed that French customs are currently holding parcels for much longer than usual. This is affecting a number of our customers in France. Once a parcel has left us, we have fulfilled our part, and what happens to it in French customs is unfortunately outside of our control.

Your parcel is on its way, and I hope it reaches you very soon. Thank you for your patience.

Kind regards,
The Saia Beauty Team

Saia Beauty からの回答

2026年9月14日

Hi Charlotte,

Thank you for taking the time to share this, and I'm sorry the lip tint didn't live up to what you'd hoped for. That's genuinely not the experience we want anyone to have.

I do want to gently push back on one thing, though. SAIA is not a scam. Every product is the result of months of work, made with intent and produced to a standard we're proud of. So the finish and packaging you've described aren't what we recognise, and I'd really like to understand what went wrong.

I can see you've already emailed us earlier today, so we have your message and will be responding to you directly there to look into this and make it right.

The Saia Beauty Team

Saia Beauty からの回答

2026年9月14日

Hi Sacha,

Thank you so much, this really means a lot. A second order is the best compliment we could ask for, and we're so glad the products have earned a place in your routine.

The Saia Beauty Team