Sam Joseph chocolates  レビュー 

Sam Joseph chocolates からの回答

2025年6月10日

So glad you loved the quality of our handmade chocolates and their beautiful presentation! It's great to hear they made a special gift for fellow chocolate lovers. We're also happy our delivery and packaging service met your expectations. Thanks for the feedback!

Sam Joseph chocolates からの回答

2025年6月10日

That's wonderful to hear that your order arrived in very good time all the way to Shetland! We're thrilled that the chocolates "look fantastic," and we truly hope the recipient enjoyed them! Thanks for letting us know they made it safely and looked great.

Sam Joseph chocolates からの回答

2025年6月10日

Wonderful to hear our chocolates were a special gift for your aunt, especially for your first purchase! We're thrilled you'll definitely use us again and might even treat yourself to our enticing and unique flavours. Thanks so much!

Sam Joseph chocolates からの回答

2025年3月3日

Thank you for your feedback. We're glad you enjoyed the chocolate.

We understand your concern about the price. Our chocolates are made with high-quality ingredients and handcrafted techniques, influencing the cost. We strive to provide the best possible quality and flavour.

Thank you again for your review.

Sam Joseph chocolates からの回答

2025年3月3日

Thank you! We're delighted to hear the chocolates were a wonderful gift

Sam Joseph chocolates からの回答

2025年3月3日

Thank you for your honest feedback. We're glad you enjoyed the raspberry ripple bars, particularly the chocolate and our homemade raspberry pâte de fruit.

We understand your disappointment and that you felt underwhelmed. We strive for excellence in every product and are sorry we didn't fully meet your expectations. We appreciate your feedback on the price and will consider it.

We value your opinion and hope you'll consider trying other items in our range in the future.

Sam Joseph chocolates からの回答

2025年2月21日

Thank you for your continued support and for sharing your feedback! We're glad you had another great experience with our ordering and delivery. We appreciate your honest thoughts on the Sticky Toffee Pudding bar – we'll keep that in mind as we develop new flavours. We're delighted to hear you love the Chocolate Honeycomb!

Sam Joseph chocolates からの回答

2025年2月21日

We appreciate your honest review. We're always striving to provide clear information about our products. We'll review the product description on our website to ensure the size and contents of the truffle box are clearly stated. We value your feedback and want all our customers to be satisfied with their purchases. Please feel free to contact us directly if you have any further concerns.

Sam Joseph chocolates からの回答

2025年2月21日

Thank you! We're so glad you enjoyed our chocolate.

Sam Joseph chocolates からの回答

2025年2月10日

We're thrilled you loved the chocolate! It's wonderful to hear that you found our website easy to use and that your order arrived quickly and in perfect condition. Thanks for the great review!

Sam Joseph chocolates からの回答

2025年2月10日

Thank you for your kind words! We're thrilled to hear that you and your wife enjoyed the chocolates and that your order arrived quickly.

Sam Joseph chocolates からの回答

2025年1月2日

Thank you so much for your kind words about our chocolate! We're thrilled to hear that you enjoyed it and that the packaging and delivery were up to par. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. Please let us know if there's anything else we can do to make your experience even better.

Sam Joseph chocolates からの回答

2025年1月2日

We're delighted to hear you and your family enjoyed our chocolate! Thank you for choosing us for your Christmas gifts. We're also glad you found our website easy to use and that the delivery was quick. It means a lot to us that you appreciate the quality of our chocolate. We appreciate your feedback and hope to see you again soon!

Sam Joseph chocolates からの回答

2025年1月2日

That's wonderful to hear! Thank you so much for your feedback. We're thrilled you enjoyed our chocolates and look forward to your next order!

Sam Joseph chocolates からの回答

2025年1月2日

Thank you so much for your kind words about our service! We're so glad you were happy with your experience. We hope the recipient enjoys the chocolate as much as you enjoyed the service! We appreciate your feedback and hope you'll consider us again in the future.

Sam Joseph chocolates からの回答

2025年1月2日

We understand your frustration regarding the delivery of the chocolates and sincerely apologize for the inconvenience this has caused you. We've checked our records and can confirm that the order was shipped to the address provided at the time of purchase. Unfortunately, the address on the order was incorrect, which resulted in the chocolates being delivered to you instead of the intended recipient.

We appreciate this is a difficult situation, especially with the added effort required to forward the gift. We want to help clarify what happened. We’ve searched our system thoroughly but haven’t been able to locate the emails you mentioned regarding a change of address. Could you please let us know the email address you used to send the message? This will help us investigate further and understand where the communication breakdown occurred.

While we fulfilled the order based on the information provided at checkout, we understand this doesn't resolve the issue for you. We always encourage customers to double-check their delivery details before finalizing their orders, and we’re sorry this has resulted in such a hassle. We appreciate your understanding and we'll do our best to assist you in any way we can within our capabilities.

Sam Joseph chocolates からの回答

2025年1月2日

Thank you so much for your continued support! We're thrilled to hear you enjoy our chocolates as a special treat and that you find them delicious. We truly appreciate your repeat business!

Sam Joseph chocolates からの回答

2025年1月2日

Thank you so much for your positive review! We're delighted you find our chocolate to be of high quality.

You mentioned that prices have increased significantly this year to maintain that quality, and we completely understand your feelings. Maintaining high-quality ingredients and production processes is crucial for us, and this directly affects our costs. We strive to find a balance between providing excellent products and reasonable prices.

Sam Joseph chocolates からの回答

2025年1月2日

That's wonderful to hear! Thank you so much for your kind words. We're thrilled you enjoyed our chocolates and appreciate you highlighting the interesting flavor combinations. We put a lot of thought into creating unique and delicious experiences, so it's great to know you appreciate them.

Sam Joseph chocolates からの回答

2025年1月2日

We're so glad to hear we were able to resolve the issue for you in a timely, fair, and friendly manner. Thank you for your kind words about our customer service and after-sales care. We truly appreciate your feedback!