I got the dry ice blasting machine and after the second use 2 of the nozzles fell apart. Also the rubber hose inside kept blowing off so I had to replace the hose connectors with better ones
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I recently bought an RT50 floor scrubber from sanitmax.com, and their service was fantastic. The customer service rep walked me through the machineâs operation via video and patiently answered all my... ãã£ãšèŠã
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The machine is great once all the parts arrived. I was disappointed in came in two separate boxes on different days. Then when putting it together it was discovered we were missing two u bolts that... ãã£ãšèŠã
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The folks at Sanitmax are customer focused. The Floorscrubber does a great job. And even better when things donât go as expected Sanitmax is available gets on the phone and makes it right.
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Enviaron el producto rápido el productoâŠ
Enviaron el producto rápido el producto ya lo vamos a probar
2024幎12æ2æ¥
Carpet machine works great I just wishâŠ
Carpet machine works great I just wish the hose locked on tighter it tends to pull out if you pull on the hose. But it has great extraction power
2024幎12æ3æ¥
Great customer service
Nazareth was extremely helpful. After describing the problem, he knew what I needed and ordered the item immediately which came within 2 business days.
2024幎11æ27æ¥
Arrived Ahead of Schedule
Delivered ahead of what was scheduled and this was great because we needed them for an audit. And we passed.
2024幎11æ22æ¥
Really good very professional
Really good very professional, extremely fast the delivery and exactly how's show in the pictures I really happy good bless sanitmax team always
2024幎11æ14æ¥
No more greasy floors!
Last week, I bought an SM421AC, and Iâm giving it a 5-star rating! The shipping was fast and free, which was a huge plus. Customer service, especially Ben, was super helpful and gave me professional guidance. The SM421AC has become my restaurant's cleaning hero. No more greasy floors! After cleaning and polishing, the floors are so shiny they look like mirrors. I think this might be one of the reasons why business has been booming lately.
2024幎11æ14æ¥
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The instructions were not goodâŠ
The instructions were not good whatsoever, and I had to go to YouTube to get more information on how to use the product. Once we got the machine running it did not clean or pick up the dirt from the floor and I'm now working with your company to get assistance to get the product to work or return the product.
2024幎10æ23æ¥
The handle is very flimsy
The handle is very flimsy. Other than that, the product would be perfect.
2024幎11æ4æ¥
I regret buying this extractor, the cost savings not worth the headache and time lost.
Upon using the extractor the side handle broke neither electrical cords were securely secured and were sliding out of the housing and unit body the unit leaked water from both the middle seam of the units body and from a connection housing along the hose. I was told if I opted for a replacement I would not be able to return it. So I could receive another faulty unit and be stuck with it or have to continue an endless line of replacements due to quality issues,. That Is Not Right. At the very least I should be able to have the 2 week period to test the replacement for issues. The customer service person I felt with forgot to include a question in her email response to my outreach. Her first email stated a replacement was on its way, so I took that as the matter no longer needed monitoring. But the agent sent an additional email stating she had forgotten to ask for my approval which I was not aware of and not on the lookout for. I receive too many emails to be able to constantly monitor the inbox. So I wasn't aware of the follow up email for well over a week. The service person then blames me for running out the clock on the two week refund window glossing over the fact she had made a mistake requiring her followup email. She tells me if I opt for a replacement I can't return it even if it has issues like the first unit. As if somehow it's my fault the first unit had so many quality control issues. This entire saga has.been a huge waste of time. And the condescending customer service agent never responded to my last email including questions. It's now been over two weeks and no response.
2024幎10æ16æ¥
The item is working great it can getâŠ
The item is working great it can get the job done
2024幎10æ29æ¥
sanitmax.com ããã®åç
Thank you so much for your feedback! We're thrilled to hear that the item is working well for you and getting the job done. Your satisfaction is our top priority, and weâre glad to know the product meets your needs. If thereâs anything more we can do to support you, donât hesitate to reach out. Happy to have you as part of our community!
sanitmax.com ããã®åç
Thank you for reaching out, and weâre sorry for any frustration caused by the lack of a parts manual. We understand how important it is to have easy access to parts information. Our customer support team is here to help you locate the specific parts you need. Please contact us directly, and weâll work with you to provide the necessary details and ensure you have the resources for maintaining your equipment. Your feedback is valuable, and weâll take it into consideration as we work to improve our product support.
The folks at Sanitmax are customerâŠ
The folks at Sanitmax are customer focused. The Floorscrubber does a great job. And even better when things donât go as expected Sanitmax is available gets on the phone and makes it right.
2024幎10æ1æ¥
sanitmax.com ããã®åç
Thank you so much for your kind words! We're thrilled to hear that youâre satisfied with both the performance of our floor scrubber and our commitment to customer service. At Sanitmax, weâre dedicated to being there for our customers and ensuring a positive experience, especially when things donât go as expected. Your feedback inspires us to keep delivering great service. Thank you for choosing Sanitmax, and weâre here whenever you need us!
Great product and wonderful customerâŠ
Great product and wonderful customer service and support.
2024幎10æ28æ¥
sanitmax.com ããã®åç
Thank you for the fantastic feedback! We're so pleased to hear you're happy with both our product and customer service. Providing quality and support to our customers is what we strive for every day. If thereâs ever anything more we can do for you, please donât hesitate to reach out. We appreciate your support!
The belt that drives the brushes willâŠ
The belt that drives the brushes will turn fine then all of a sudden catch and throw the dirt and debris right back onto the floor. Least smooth brush Ive ever encountered. I wont purchase again from them.
2024幎9æ16æ¥
sanitmax.com ããã®åç
Thank you for your feedback, and we're truly sorry to hear about the issues you've encountered with our manual push sweeper. Ensuring a smooth and effective cleaning experience is our priority, and it sounds like this product didnât meet those standards for you. Weâd love the opportunity to make it right by understanding more about your experience and offering support. Please reach out to our customer service team directly, and weâll do our best to resolve this to your satisfaction. We value your business and hope to restore your confidence in our products.
No real customer support or knowledgeâŠ
No real customer support or knowledge of product
2024幎9æ29æ¥
sanitmax.com ããã®åç
We apologize for the experience you've had with our product and any difficulty reaching knowledgeable support. Providing expert guidance and responsive service is important to us, and we're committed to making sure every customer feels supported. Please reach out to our customer service team with details of your issue, and weâll prioritize connecting you with a product specialist who can assist you. Thank you for your feedback; it helps us improve, and we hope to regain your confidence in our support team.
Customer service was very helpful
2024幎10æ21æ¥
sanitmax.com ããã®åç
Thank you for your feedback! Weâre delighted to hear that our customer service team was able to assist you. Providing helpful and responsive support is our priority, and itâs wonderful to know we met your expectations. If thereâs anything more we can do, please donât hesitate to reach out. Weâre here to help!
The machine is great once all the partsâŠ
The machine is great once all the parts arrived. I was disappointed in came in two separate boxes on different days. Then when putting it together it was discovered we were missing two u bolts that hold it together. I requested them through customer service and they came but over a week later. It works great and customer service was very accommodating.
2024幎10æ22æ¥
sanitmax.com ããã®åç
Thank you for sharing your experience with us! Weâre glad to hear that youâre happy with the machineâs performance and that our customer service team was able to assist you. We apologize for the inconvenience of receiving the parts in separate shipments and for the delay with the U-bolts. Your feedback is invaluable as we work to streamline our shipping processes and ensure all necessary components arrive together. Please donât hesitate to reach out if you need further assistance, and thank you for your patience and understanding. Enjoy using your machine!
sanitmax.com ããã®åç
Thank you for the great feedback! We're so pleased to hear you're enjoying the power and maneuverability of the product. Making sure itâs both effective and easy to use is our goal, so itâs wonderful to know itâs working well for you. If you have any more insights or need further assistance, feel free to reach out. Enjoy using it!
sanitmax.com ããã®åç
Thank you for your feedback! Weâre thrilled to hear that youâre enjoying our self-propelled floor scrubber machine. Itâs designed for efficiency and ease of use, and weâre glad itâs meeting your expectations. If you have any questions or need further assistance, weâre here to help. Thanks again for choosing our product!
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