Ashley was amazing. Patient, attentive, knowledgeable and accommodating. She answered all my questions, explained everything in great detail, called when she said she would, checked in after quotin... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Very helpful staff, made everything clear and easy to understand. Also made sure I was getting the best deal comparing other options.
企業が回答しました
Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... もっと見る
企業が回答しました
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... もっと見る
企業が回答しました
企業情報
当該企業による記述
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
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4.8
優良
144件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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SantaClausTrips からの回答
Dear Mr Reeve
Thank you for sharing your feedback. I am delighted you found our team to be very helpful. We appreciate you choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
SantaClausTrips からの回答
Dear Brenda
Thank you very much for sharing your feedback. We are delighted to hear you had a magical time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
SantaClausTrips からの回答
Good Afternoon
Thank you very much for sharing your feedback and awarding us 5 stars for our service. I am delighted to hear you found our team easy and helpful to deal with and that we were able to bring the magic of Lapland to life.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
easier to speak to an agent…
Found it easier to speak to an agent than using the site.
Agent Andrew was very helpful and sorted my trip out to my budget
2025年12月15日
SantaClausTrips からの回答
Dear Ms Cross
Thank you very much for the 5 star review along with your kind words for Andrew. We appreciate you taking the time to share this.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
This trip was amazing
This trip was amazing. We booked it last minute and the agent couldn’t have been more helpful. The moment we arrived at the airport from the minute we stepped off the coach it was a magical experience. From the star on the coach, the songs, the stops, the activities- it was all like a well oiled machine with so much happiness and laughter thrown in. We did reindeer and husky sleigh rides, Mrs Claus work shop, post office…. Accommodation and food wasn’t 5* but ok. What a memorable trip - I have raved about it to everyone I know - we are still on cloud 9. Would highly recommend.
2025年12月7日
SantaClausTrips からの回答
Dear Sarah
Thank you very much for sharing your feedback and awarding 5 stars for our service. I am delighted to hear you had an amazing time in Lapland and thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Everything was great
Everything was great. I’ve been helped to find my perfect Lapland holiday.
Thank you
2025年11月12日
SantaClausTrips からの回答
Dear Nicoleta
Thank you for sharing your feedback regarding our service and also for the 5 stars. I am delighted to hear we were able to help you find your perfect Lapland break and wish you all a wonderful adventure in Karesuando when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
SantaClausTrips からの回答
Dear Mr Stigwood
Thank you for sharing your 5 star review, I am delighted to hear you found Samantha to be experienced, knowledgeable and helpful during your search for the perfect Lapland break. Have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales coordinator
Santa Claus Trips
Always helpful and clearly explained…
Always helpful and clearly explained the ins and outs of the trip we are going on. It all adds to the experience. Me and my wife cannot wait to see the kids faces when we tell them!
2025年11月20日
SantaClausTrips からの回答
Dear Mr Cessford
Thank you very much for the 5 star review for our service. We hope you had an amazing time in Lapland.
Thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Go to Holly for your Lapland Trip
Holly came back to my email enquiry very quickly with a quotation for exactly what I requested. She then gave me lots of advice and made the booking process very easy. Holly is very professional and upbeat.
2025年9月10日
自発的なレビュー
SantaClausTrips からの回答
Dear Mr Scoulding
Thank you very much for sharing your 5 star review for Santa Claus Trips. I will be sure to share your kind words with Holly - It's good to hear to hear you found her to be professional and upbeat.
Have a wonderful adventure in Yllas this winter.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
SantaClausTrips からの回答
Dear Christine
Thank you very much for your kind words and 5 stars. I am delighted to hear you found Santa Claus Trips very competitive with regards to price and our team friendly. Have a wonderful adventure is stunning Saariselka this festive season.
Thank you for choosing Santa Claus Trips
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Excellent customer service
We have just booked a trip of a lifetime to Lapland. We were pretty sure we knew who we wanted to book with and where we wanted to stay but we called Santa Claus Trips just to double check. Jodie answered my call and completely changed our minds! She was so knowledgeable and provided lots of information so we were able to choose the best option for our family. She wasn’t pushy but was always available if we had more questions. An absolute credit to the company. We are so excited and can’t wait to go in December.
2025年9月5日
自発的なレビュー
SantaClausTrips からの回答
Dear Anita
Thank you very much for your 5 star rating and also your kind words for Jodie which I will be sure to share with her. Have an amazing time in Lapland this festive season.
Thanks once again for choosing Santa Claus Trips
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Booking was easy fo a memorable trip.
Booking was easy, no problems and any questions were answered promptly.
I tried booking with another company but was messed around.
My decision to book came down to what was on offer, the other company offered a husky ride or reindeer ride and lunch. With this booking we have meals on the flight plus lunch, husky ride, reindeer ride and snowmobile. Plus so much more.
I did this years ago for my daughter who is now 40 and now i want to do the same for my grandaughter.
We still often speak about the trip and want her to have the same experience.
2025年7月31日
自発的なレビュー
SantaClausTrips からの回答
Dear Denise
Thank you very much for the 5 star review. I am delighted to hear you are happy with the itinerary and wish you a magical trip when the time arrives. Thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Jodie was very VERY helpful in my…
Jodie was very VERY helpful in my booking and her knowledge of the trips was amazing and we can’t wait to go :-)
2025年9月4日
自発的なレビュー
SantaClausTrips からの回答
Dear Ms Pomery
Thank you very much for sharing your experience of Santa Claus Trips and also for your kind words for Jodie. Have a fabulous adventure in Lapland when the time arrives.
Thank you for choosing Santa Claus Trips
Kind Regards
Paula Hume
Lapland Sales Coordinator
Jane made choosing a trip to Lapland…
Jane made choosing a trip to Lapland for us easy. She explored several options to ensure we could find a trip which ticked all the prices within our budget. Thank you!
2025年8月13日
SantaClausTrips からの回答
Dear Mrs Hiddleston
Thank you very much for the five star review and your kind words for Jane. I am delighted she was able to assist you in the search for the perfect Lapland break for your family. Have a wonderful time in Levi.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Excellent communication from initial…
Excellent communication from initial enquiry. Follow up calls very useful. Not been on the holiday yet but had two emails requesting I give feedback. I’m happy so far.
2025年8月3日
SantaClausTrips からの回答
Dear Mr Davies
Thank you for sharing this five star review. I am glad to hear you were pleased with the standard of communication and wish you and your family a wonderful break in Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Louise was an amazing sales person
Louise was an amazing sales person, full of knowledge and a passion for the holidays, really helped me pick the perfect one.
She explained everything in great detail and made the process effortless. An absolute credit to the company.
2025年7月25日
SantaClausTrips からの回答
Dear Mr Gavin
Thank you very much for your 5 star review of Santa Claus Trips service with regards to your Lapland Expert Louise. I am delighted to hear she was able to help you find your perfect Lapland break and I will be sure to share these lovely words with Louise and the team on your behalf.
Thank you for choosing Santa Claus Trips
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
SantaClausTrips からの回答
Dear Mr Shepherd
Thank you for the 5 stars. Enjoy your Lapland break when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
My expert was a expert
The expert I was allocated (Jane) was amazing she was very helpful friendly and informative answered every question I had and called me back very quickly after I requested the quotes and decided to book, very happy with the customer service I didn't feel pressured at all
2025年5月1日
SantaClausTrips からの回答
Dear Finn
Thank you very much for the 5 stars and also for sharing your experience with us. I will be sure to pass on your kind words to Jane.
Thank you for choosing Santa Claus Trips.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Customer service is amazing
Customer service is amazing, I am going with 2 children with complex needs one using a wheelchair and the customer service agent couldn’t of done anymore to ensure we have easy access and providing the best accommodation to suit our needs. Extremely helpful and knowledgable for excisions too. Offering advise on things we would potentially need like ear defenders for the huskies etc. This is the 2nd time we’ve booked and the previous agent was just as knowledgable and helpful. Great service all round.
2025年4月14日
SantaClausTrips からの回答
Dear Jerry
Thank you very much for sharing these kind words. I am delighted to hear that you hold our customer service in such high regard. Have a wonderful time in Pyha.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Santa trip planning
The advisor was very thorough and explained everything yo me about the trip and what else we would need to sort. They checked everything again before we agreed to go ahead and gave us plenty of time to think about all them possible options.
2025年4月28日
SantaClausTrips からの回答
Dear Mrs Wright
Thank you for sharing this five star review. I am delighted you were happy with our service. Have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
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