Sapphireparking レビュー 

AVOID AT ALL COSTS-
Car returned with damage. Had to pay £216 to repair a large dent in the rear of the vehicle. Sent multiple emails over the last two weeks to complain and look for a solution. All ignored, called daily and when I said I’m chasing an email regarding damage they hang up the phone and refuse to answer. Illegal practice.

Driver was an hour late even with half hour warning. Had no identification or high vis as stated on website. Vehicle location app shows was not stored in a secure compound but what looked like a scrap heap.

Have reported to trading standards for the lack of professionalism, refusal to acknowledge a complaint, and will look to take legal action.

Do not use this company!

My nephew has spent 5 hours trying to locate his car - initially they said it could not be located, then it had already been handed to someone else earlier in the day. The representative who was picking up someone else's car refused to engage at the pick-up / drop off point, and the 'helpline' did not seek to resolve. A complete con. Hopefully the car is driveable now it has been located after a group of others also affected were able to corner someone.

Never ever ever use these bunch of cowboys when choosing meet and greet at Gatwick airport. They took an hour and a half to bring my car (the poor family who called them 5 minutes before I did are still waiting!). In my 30+ years of travelling, I’ve never experienced such an awful service and I hope others will check reviews before they entrust this awful company with their vehicle! They also didn’t leave the change for my parking in my car as promised.

I don’t think I can say anything other reviewers haven’t already mentioned. Just avoid them at all costs.

Booked parking with them and had to leave my car with the keys and money on the front wheel because their team couldn't arrive in time to meet me. I was told the rep was at the other terminal.

On return :

Tried to call them for half an hour. When someone (Mohammed?) finally answers, he was rude and dismissive and told me to hang up so he could serve other customers. My car would take an ADDITIONAL 30 min to an hour to arrive.

Please DO NOT use this company. I am currently in dispute regarding additional charges and potential fraudulent activity. They have not responded to emails or calls.

An absolute disgrace!! Never use these absolute clowns as they do not care about your car and have zero empathy when that fire that burnt 140 cars ripped through everyone’s property.

Truly abysmal. Never use these cowboys. Currently 4 hours in to waiting. Car is here. Keys aren’t. My wife and kids have got the train back…

Never use these people!
Read their small print - your car could be taken to various parking facilities which may not be enclosed or fitted with security cameras.
Chaos when picking up our car at the airport. Other people collecting said theirs had been driven for miles / taken to a pub.
Now involved with the fire that was at their compound last Saturday. Can NOT get any useful information. Telling us it’s been burnt and we are suspicious that’s a lie and that it’s been stolen / sold on.

We have booked our parking with this company through Compare Airport Parking Deals and suffered 2 hours at the airport after arrival to get our car back . We were not the only customer there were other customers waited for 3 hours to get back their cars . Also we have noticed they have given different company names but same Service Provider Airport Number ph 07563870088 . We have to inform Police to speak with them to get back the car back . Don't ever book your car parking with this company .

Waited over 40 minutes even though we called 30 minutes prior to arrival and had to pay double the parking charge at the terminal. Upon return the number provided to call wouldn’t pick up even after 15 attempts, when he did pick he was very rude and said just wait and see when it comes.
Never again. Looking to get my refund for extra parking charges we had to pay.

CONTACT CITIZENS ADVICE BUREAU IMMEDIATELY IF YOU USED THEM

1. If you’ve booked but not yet travelled let the booking go - do not use them. Reviews below are not exceptions. You will end up paying more. Ask for a refund and dispute cc charges if you can
2. If you’ve already used them contact citizens advice - they need enough of us to share to trading standards. They will also give you templates and advice on how to best interact if your car was damaged in fire / you paid excessive parking charges / other damage.
3. Parking drop off process was dodgy. Communication is awful - and hidden charges - every single comment below is so true

Do not use, they were over an hour late for both pick up and on delivery of the car on return. You ring them ip, they lie and are rude. Been using meet and greet services for years and always great until this company. Would have been easier and quicker to park in the long stay car park. Stay away from them.

I would give this ZERO stars if it allowed me to. I called them 30 minutes before arrival as requested. I tried calling again about half a dozen times. There was no answer, and no option to leave a voicemail. When they eventually answered, they told me it would be another half an hour because they were “very busy”! I even had to pay an extra £8 for the car park!

recently used sapphire parking at gatwick and i am appauled. car park had a fire on saturday, and there was absolutely no communication or notification from the company about the fire until we called to collect the car on monday and they said they cannot release it. this meant we were unable to make alternate travel arrangements and ended up getting home 3 hours after we were meant to. also the company said they cannot offer compensation for the alternate travel arrangements. do not recommend this company awful customer service

DO NOT USE THEM! Sapphire parking has the worst customer service. We experienced long waiting times and they had a rude blunt manner over the phone as well as ignoring our phone calls. There was no meet and greet to pick up our car, instead it was left in a parking bay with the keys unattended.

AVOID SAPPHIRE PARKING AT ALL COSTS – WORST AIRPORT PARKING EXPERIENCE

⭐☆☆☆☆

If I could give ZERO STARS, I would.

This has genuinely been one of the worst customer service experiences I have ever had. DO NOT USE SAPPHIRE PARKING.

We had originally booked our vehicle until 26 August, but our travel plans changed and we informed Sapphire Parking in advance by email that we would now be returning on 25 August at approximately 7:45 PM.

And before Sapphire Parking tries to claim that they were not informed, WE HAVE THEIR ACKNOWLEDGEMENT IN WRITING.

Their own customer service representative, Haniya, replied:

“Thank you for updating us. Kindly follow the return procedure after landing and they will be assisting accordingly.”

We even emailed again asking them to clarify the return procedure. Their response was:

“All the details are mentioned in your email confirmation, please check that.”

So we did EXACTLY what we were instructed to do.

We landed at Gatwick, collected our luggage and contacted them according to the return instructions.

Then the nightmare started.

Despite having acknowledged our changed return date IN WRITING, the person on the phone behaved as though this was somehow our problem and told us we could be waiting UP TO FOUR HOURS FOR OUR OWN CAR.

Four hours.

This is supposed to be a Meet & Greet airport parking service.

The man I spoke to was unbelievably rude, dismissive and completely uninterested in helping. At one point his attitude was effectively that this was “not his problem.”

I was travelling with my 11-month-old baby, after already travelling, and still had approximately a four-hour drive home to Lincoln. Instead of showing even basic understanding or professionalism, we were treated as though we were inconveniencing THEM by asking for OUR OWN VEHICLE BACK.

I honestly felt like I was calling a vehicle compound trying to recover an impounded car, rather than a company I had PAID to provide a Meet & Greet service.

The communication is appalling.
The organisation is appalling.
The customer service is appalling.
The attitude of the person dealing with us was disgraceful.

And what makes the situation even worse is that we did everything correctly. We notified them beforehand. They acknowledged the change. They instructed us to follow the return procedure after landing. We followed it.

Then suddenly, when we actually needed our vehicle, nobody wanted to take responsibility.

I strongly recommend that anyone considering booking Sapphire Parking READ THE TRUSTPILOT REVIEWS BEFORE HANDING THEM YOUR CAR KEYS.

I wish I had.

I will now be making formal complaints about this experience and will be providing the written email correspondence as evidence.

AVOID. AVOID. AVOID.

This is not what anyone should have to deal with after getting off a flight, particularly when travelling with a baby.

We booked and paid for this, but on the way to Gatwick we got through to someone who then cut us off. I tried calling multiple times and it said that the person had directed their phone to voicemail. Eventually with five minutes until we got to Gatwick, I eventually got through and the person was so vile. When I asked if they could send someone over, they said, “Why not”. I mean what???
In the end, we decided not to leave the car with them as I didn’t trust them. One day later the news reported that a fire had broken out and 140 cars had completely burnt out. Ours would have been one of them. So by a complete stroke of luck and their rude, vile telephone attendant our car was saved from arson.

AVOID AVOID AVOID. Scan of the highest degree. Booked through comparison website. All seemed legit. Paid by Amex for 3 week parking meet and greet service. Imagine our surprise the car hadn’t moved and LGW carpark wanted to charge us £1540. Needless to say we will be persuing this.

Do not use this company! Returned from holiday and called them to return my vehicle. They asked me to wait in the short stay car park.

I then received a call from the office stating the driver would call me as my car had broken down.

Driver called and gave very little information as to what the issue was or location and put the phone down when I asked questions. I called the office and he advised the driver was coming to give me the keys. A man turned up gave me the keys and walked off.

Alone and stressed with 2 young children, i had to get a taxi to help me locate my car. They left it stranded on the middle of a lane on a slip road, causing danger to other drivers. The police and national highways were called.

Long story short, RAC came and he said the driver had blown engine, likely due to driving at high speed in a low gear. Bits of metal and the crank shaft were in the engine and it was deemed a write off.

I have at a huge financial loss having no car in the summer holidays and being a lone parent. Spent a fortune in taxis, recovery costs and Sapphire Parking are ignoring all calls and emails to explain and accept liability and pay compensation as set out in thier terms and conditions.

If anyone has any additional contact details let me know. They need locking up.