SASAIA レビュー 

SASAIA からの回答

2024年1月19日

Dear Zachary,

We sincerely apologize for the challenges you've faced with your recent order, and we appreciate the opportunity to address your concerns.

Firstly, we regret any confusion regarding the change in shoe color and the subsequent communication. Once an order is processed, it enters the shipping pipeline, making it challenging to make immediate alterations. However, we acknowledge your dissatisfaction and will use your feedback to improve our processes.

Regarding the quality of the product and the missing item, we deeply regret any inconvenience. The items should have been handled with care, and we'll investigate this lapse in our warehouse procedures to prevent similar issues in the future.

Concerning your request for a refund and return shipping label, we understand your frustration and assure you that our team is actively working to resolve your case. While return shipping is typically the responsibility of the customer, we'll do our best to streamline the process and minimize costs for you.

It's essential to note that our company operates with various warehouses globally to fulfill orders efficiently. Products are dispatched from the available warehouse with the corresponding stock. We understand that this may result in products being shipped from different locations.

We appreciate your patience as we work towards a resolution, and we encourage you to reach out to our customer service at info@sasaiaclo.com for any further assistance.

Thank you for bringing this to our attention, and we're committed to addressing and improving upon the issues you've raised.

Best regards,

Sasaia Team

SASAIA からの回答

2024年1月16日

Dear Customer,

We understand your frustration, and we appreciate your patience as we address your concerns.

We want to emphasize that our customer service is handled by real individuals, not solely AI. We do receive a high volume of inquiries, and while our responses may share similarities, each case is individually reviewed.

Regarding your specific order, it seems there was a simultaneous purchase of the same item, resulting in a delay. We recognize this inconvenience and promptly issued a refund. We want to assure you that this is not indicative of a scam; rather, it was an unfortunate circumstance we're actively working to prevent in the future.

If you have further concerns or specific questions, please reach out to us at info@sasaiaclo.com. We're here to assist you.

Thank you for your understanding.

Best regards,

Sasaia Team

SASAIA からの回答

2024年1月15日

Dear Alexander,

We appreciate your feedback and concerns regarding your recent order. We want to address the situation and provide some clarification.

Firstly, we sincerely apologize for any inconvenience caused by the delivery issues you've encountered. The holiday season can indeed introduce challenges, and we regret any delays in your order.

Regarding your mention of communication, we have actively responded to your inquiries, with the most recent email received just 14 hours ago on Sunday, January 15. Our team is dedicated to addressing your concerns, and you can expect a response within the next 24 hours.

In response to the delivery matter, we have provided you with the image from Royal Mail, as per our standard operating procedure. If you believe there is a discrepancy, we recommend opening a dispute with Royal Mail and sharing the receipt with us for further assistance.

We take customer feedback seriously; however, we must express our commitment to accurate representation. We will be reporting this review as false due to the inaccuracies presented. Honest communication is crucial for a fair resolution, and we remain open to addressing your concerns.

If you have any further questions or concerns, please feel free to reach out directly to info@sasaiaclo.com.

Thank you for your understanding.

Best regards,

Sasaia Team

SASAIA からの回答

2024年1月12日

Dear Aziz,

We sincerely apologize for any dissatisfaction you've experienced with your recent purchases. We're truly sorry to hear about the issues with the quality and sizing, as well as any inconvenience caused by an unpleasant smell.

We want to assure you that customer satisfaction is our top priority. It seems there might be a miscommunication regarding the return process. To initiate a return and request a refund, kindly send an email to our customer support team at info@sasaiaclo.com. This is the appropriate channel for handling such matters, and we are committed to addressing your concerns promptly.

Regarding your comment about being ignored and blocked on Instagram, we sincerely apologize if you felt neglected. Our primary customer support channels are email and our official website, as they allow us to provide comprehensive assistance and address concerns more effectively.

We take these matters seriously, and we would appreciate the opportunity to make things right. Please reach out to us via email with your order details, and we will assist you with the return process and address any other concerns you may have.

Thank you for bringing this to our attention, and we hope to have the chance to resolve this issue to your satisfaction.

Best regards,

Sasaia Team

SASAIA からの回答

2024年1月12日

Dear Marijus,

We genuinely apologize for any inconvenience you've experienced with your recent order. We understand the importance of timely shipping and the quality of our products, and we're truly sorry that we fell short of your expectations.

Firstly, we want to acknowledge that, especially during busy periods like Black Friday and the holiday season, there can be unexpected delays in shipping. However, we understand the frustration this may cause, and we sincerely apologize for any inconvenience you may have faced.

The odor you've noticed may be attributed to the natural characteristics of the leather used in our products. Leather, being a natural material, can have a distinctive scent, and this is a common occurrence, especially with newly manufactured items. Please be assured that this odor is not harmful and tends to dissipate over time as the product is exposed to air.

In terms of your email about returns going unanswered, we apologize for any communication lapse. Our customer support is indeed active 24/7, and it seems there might have been an oversight. Please accept our apologies for any frustration this may have caused.

We would like to make things right. Kindly resend your email to our customer support team at info@sasaiaclo.com, and we will expedite the return process for you. Your satisfaction is important to us, and we appreciate your understanding during this process.

Once again, we apologize for any inconvenience, and we hope to have the opportunity to restore your trust in our brand.

Best regards,
Sasaia Team

SASAIA からの回答

2024年1月5日

Hello Nikos,

Love to see this in a review!

Thanks for taking the time to share your feedback with us.

All the staff work tirelessly to optimize our services and it is brilliant that you have experienced this for yourself.

We’re here for you anytime.

Thanks,
Sasaia Team

SASAIA からの回答

2023年12月19日

Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've faced. We understand your concerns and would like to assist in resolving the issue. According to the tracking information provided by the courier, it seems there have been multiple attempts to deliver your package.

It is crucial for the successful delivery of the product that the customer is available or reachable during the delivery attempts. The tracking details indicate a failed delivery attempt, and it's important to ensure someone is available to receive the package.

To assist you further, we recommend checking the tracking details directly with the courier. You can follow this link: UniUni Tracking for more information on the delivery attempts and status.

We understand the frustration this situation has caused, and we are here to help. If you encounter any difficulties or need further assistance, please contact us directly at info@sasaiaclo.com. We are committed to resolving this matter promptly and ensuring your satisfaction.

Thank you for your understanding, and we look forward to resolving this issue together.

Best regards,

Sasaia Team

SASAIA からの回答

2023年12月14日

Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced. We value your feedback as it helps us identify areas for improvement. We are confident that the assistance has given due care. Please reach out to us directly at info@sasaiaclo.com with more details about your experience so that we can address the issue promptly. Your satisfaction is our top priority, and we appreciate your understanding. We look forward to the opportunity to turn your experience around.

Best regards,

Sasaia Team

SASAIA からの回答

2023年12月14日

Thank you so much for your positive feedback! We're delighted to hear that you enjoyed shopping with us and that you're pleased with your purchase. Our team works hard to provide a wide selection of high-quality products, and it's wonderful to know we've met your expectations. If there's anything else you need or if you have more shopping to do, we're here for you. Feel free to reach out anytime through our website at sasaiaclo.com or via email at info@sasaiaclo.com. Happy shopping!

Best regards,

Sasaia Team

SASAIA からの回答

2023年12月14日

Thank you so much for your positive feedback! We're delighted to hear that you enjoyed shopping with us and that you're pleased with your purchase. Our team works hard to provide a wide selection of high-quality products, and it's wonderful to know we've met your expectations. If there's anything else you need or if you have more shopping to do, we're here for you. Feel free to reach out anytime through our website at sasaiaclo.com or via email at info@sasaiaclo.com. Happy shopping!

Best regards,

Sasaia Team