Five stars. Great sauna, but the real standout was the customer service. When the freight carrier caused delivery issues and delays, SaunaKits.com stayed on top of it, followed up relentlessly, and... ãã£ãšèŠã
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The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... ãã£ãšèŠã
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... ãã£ãšèŠã
Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation â not a straightforward project â and John at SaunaKits w... ãã£ãšèŠã
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SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
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John Harvia Legend 300duo
So far, working with John has been great. Heâs been patient and answering all my questions honestly. He has been respectful. Heâs willing to work with pricing, and communication has been immediate. Would recommend!
It's just a bunch of people in theâŠ
It's just a bunch of people in the Philippines. No actual store.

SaunaKits.com ããã®åç
My experience with Jessica as topâŠ
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
Well built
Unit came quickly. No damage. Only trouble we had was reading instructionsâŠthe print was small. We are loving it.
great service
Since buying a sauna heater is notâŠ
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. Iâll be back for future sauna needs. Thanks again Krizza and team.
Eric was great at answering all myâŠ
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
Prompt and polite service
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
Customer service so far has beenâŠ
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
We got our sauna as planned and evenâŠ
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
Mathew was great at helping guide meâŠ
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
The process of deciding on the model ofâŠ
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.
Sales staff answers all your questions
All the sales reps I spoke to either had my answer right away, or were able to follow up with me later by email. This has given me confidence to purchase from them, vs. other sites. When it's time to assemble and use the sauna, I feel confident they will have my back.
Super easy text to chat with helpfulâŠ
Super easy text to chat with helpful actual humans (or really good AI :)
Quick and no damage!
Krizza was the best
Krizza was the best! I forgot to purchase Rock for my sauna and she called and added it to the order sent me a link and I was able to resolve the issue the next morning without having to deal with sourcing them separately or paying for extra shipping.
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