Five stars. Great sauna, but the real standout was the customer service. When the freight carrier caused delivery issues and delays, SaunaKits.com stayed on top of it, followed up relentlessly, and... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The team was very professional. All questions were answered and no pressure to purchase. This is our first sauna purchase and we researched vendors extensively ultimately deciding on SaunaKits. Ou... もっと見る
Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but througho... もっと見る
Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation — not a straightforward project — and John at SaunaKits w... もっと見る
企業情報
当該企業による記述
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
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ネガティブなレビューの 25%に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service.
The website was very easy to navigate, but the biggest difference was the quick help by phone from Eric. I had loads of questions and he answered them all, including finding which heater was the best for us. I probably wouldn't have felt comfortable enough to purchase without the ability to have those multiple conversations. Thank you, Eric!
help with purchasing the CL4G and Harvia KIP60W
Eric and John were amazing to work with. They were extremely accommodating, helped me choose the right equipment, and patiently adjusted the setup multiple times to make sure everything was perfect. Their professionalism, responsiveness, and genuinely friendly attitude made the entire process smooth and enjoyable. I highly recommend The Nordica Team.
John called me back promptly
John called me back promptly. He helped me greatly and was very informative. Can't wait to use my new sauna. Them being a larger company online was a no brainer to go with them. Thank you again John!
Jessica is great!
Jessica is an excellent listener, great communicator, and overall just a nice person to chat with. She helped me gain the information and product I was seeking. The complication with my order is due to me adding things to the order and trying to squeak in the change before the order is processed for shipping. All of my interactions with Nordica Sauna customer service representatives have been helpful, efficient, and appreciated.
The carrier did a pretty good job.
The carrier was able to help me get the package into the garage. The box on top of the pallet was pretty torn up but all the items inside were intact. Regarding the pallet materials, with the exception of one piece of wood which had some minor damage, the wood was in good shape.
John was extremely helpful when it came…
John was extremely helpful when it came to purchasing my sauna and heater combo. He knows the products very well and I felt like I was in good hands the entire time. I'm excited for the delivery of the sauna!
Purchased the S4N tub
I spoke to John, and he made the process quick and smooth. He answered all my questions and knew the products and features very well. We were able to figure out logistics and all the details over a quick phone call.
Nordica Sauna
Product - as described. Communication w. - manufacturer/supplier 10/10, w. broker 9/10. In summary - a perfect experience w. the main entities- the manufacturer and its broker. My kind recommendation to both of them is to replace the local (western WA state) shipping company as incompetent and malevolent that caused issues for all of us. Important to add that in dealing w. the local shipping issues - both the manufacturer and their broker mitigated the best solution promptly & professionally.
The sauna is awesome and the support…
The sauna is awesome and the support after the purchase was great.
Website was easy to use
I am still trying to set this thing up. Very poor set up in instructions.
I am still trying to set this thing up. Your instructions, assembly, lack of customer service is a big concern. Now my heater is not working because of a safety switch. It was never packed with. I gotta tell you, the actual sauna is really beautiful putting it together in pieces is a complete and utter disappointment.
Good products
Krizza Belmonte Was great to work with. I am enjoying my new sauna. Would do business with them again.
Had a great purchasing experience
Had a great purchasing experience. Waiting to see how delivery goes
Great Customer Service
Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!
Great Customer Service
They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.
Jessica was extremely patient
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
Nordica is a great company with very…
Nordica is a great company with very knowledgeable, friendly and available staff.
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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