Savy Canvas レビュー 

Savy Canvas からの回答

2026年7月8日

Dear Sam,

Thank you for sharing your feedback. We are truly sorry to hear that the painting you received did not meet your expectations compared to the photos approved prior to shipment.

We take quality control very seriously and always send real-time photos of the finished piece to our clients for approval before dispatch to ensure everything meets the agreed-upon standards. We regret that there was a discrepancy between the approved photo and the piece you received.

While the high international shipping costs for returns are a challenge, our priority is your satisfaction. As we discussed, we have already processed a partial refund for your order as a gesture of our commitment to resolving this issue. We have shared your specific comments regarding the texture and colors with our artists to ensure these details are handled with greater precision in the future.

We value your business and hope to provide you with a better experience next time.

Best regards,
Savy Canvas

Savy Canvas からの回答

2026年3月23日

Dear Donna,

Thank you for sharing your feedback. We are sincerely sorry to hear that the artwork did not meet your expectations and that you found our communication process frustrating.

At Savy Canvas, we stand behind the quality of our hand-painted art, and we want every customer to be 100% satisfied. Regarding your experience:

Communication: We would like to clarify that our team reached out to you via email shortly after your initial inquiry to assist you. We are currently waiting for a response to that message.

Our Quality Guarantee: While our standard policy focuses on transit damage, we always strive to find a fair solution (such as a remake) if a customer is unhappy with the artistic execution. Therefore, our goal is to truly solve the problems our customers encounter.

Next Steps: We have not yet received the photos we requested to help us understand which specific areas of the painting did not meet your vision. We would love the opportunity to make this right for you.

Please reply to our latest email with those photos, so we can provide a resolution that you are happy with.

Sincerely,

The Savy Canvas Team

Savy Canvas からの回答

2026年2月18日

Thank you for sharing your feedback. We are deeply sorry that your order did not meet your expectations, and thank you for giving us the opportunity to address your concerns.

Regarding Quality and Authenticity:

We assure you that every piece we sell is 100% hand-painted by our skilled artists. Due to our artists' pursuit of extreme precision and detail, some pieces may lack very fine textures and might be mistaken for prints at first glance. We encourage you to carefully examine the canvas and appreciate the subtle variations in brushstrokes and textures unique to handcrafted art.

Regarding Our Location and Returns:

While we serve art lovers worldwide, our main studio and logistics center are currently located in China. This allows us to work directly with artists, ensuring the accessibility of handcrafted art. We understand that international return shipping costs may be a burden for you.

Our Commitment to You:

Your satisfaction is our top priority. We are happy to resolve any issues for you. Since we do not have your order information, you can contact us to inform us of the condition of your painting, and we have dedicated after-sales service to assist you.

If there are quality issues, we will provide a solution that avoids you incurring expensive return shipping costs.

We value every client and hope to communicate with you personally to resolve this matter.

Sincerely,
Savy Canvas

Savy Canvas からの回答

2025年12月10日

Hello, we have checked the tracking information and your order was safely delivered on December 7th. We sincerely apologize for any inconvenience caused.

Savy Canvas からの回答

2025年10月23日

Dear Ceroha,

We are genuinely sorry to hear about your deep frustration and the negative experience you've described. Please allow us to assure you, first and foremost, that we are a legitimate business that stands behind our hand-painted artwork, and we are committed to resolving this for you.

Our 30-day refund policy is absolutely genuine, and we fully intend to honor it.

We have shipped the painting, and it is currently on its way to you. Our hope is that you might consider seeing the artwork in person. Often, the texture, depth, and true quality of a hand-painted piece can be difficult to capture in a photograph.

We would kindly ask you to please receive the package when it arrives.

If, after inspecting the painting in person, you are still unsatisfied and confirm it does not meet your expectations, we will absolutely honor your request for a return and a full refund.

You can simply contact our customer service team directly, and we will provide you with the full return instructions. There is no risk to you.

We are truly sorry for the hassle and frustration this has caused. Our only goal is to ensure you are either happy with your art or you receive your money back.

Sincerely,

The Savy Canvas Team

Savy Canvas からの回答

2025年10月23日

We are sorry to hear about your concerns regarding the originality of our artwork. We take matters of artistic integrity and copyright very seriously.

We partner with a wide collective of independent artists and studios to bring a variety of styles to our clients. While some pieces may be inspired by popular themes or art trends, it is our strict policy that all works must be original, hand-painted executions by the artist and not direct copies of another's protected work.


We are committed to fair practices and respecting the work of all artists.

Sincerely,
The Savy Canvas Team