SCHUTZ レビュー 

Also a victim of poor customer service and policy
I ordered these online, and they don't fit. Too wide. No return label is included, and they now tell me they will only give store credit!
They are happy to take my money but won't give it back. Unheard-of trade policy!
This is the first time and last time I plan on having anything to do with this brand.

Comprei uma bolsa aonde falaram que minhas iniciais poderiam ser impressa pela própria Schütz em questão de minutos. Na loja que compramos eles não faziam, falaram para eu ir na loja da Oscar Freire, cheguei lá a máquina estava quebrada a anos e eles não me ajudaram a entrar em contato com outras loja ora saber se as outras máquinas estavam funcionando. Quer dizer, eles vendem um serviço que eles não tem! Muita enganação.

Avoid, the worst customer service experience! Customer service is full of amateurs, zero follow up system and just copy paste generic messages. Please save your money and spend it elsewhere. The shoes aren't that great of a quality either. Back and forth for nearly five months and I still haven't received my refund in full.

I concur with all the reviews. I have purchased several pairs of shoes from this online retailer. For the most part, I have been satisfied with the quality. BUT, their customer service and return policy are sorely lacking. That’s where the problems start. I recently placed an order for two pairs of shoes by accident on a Sunday. I immediately sent an email to cancel. I received a response on Monday basically saying the order had already been processed and “probably” couldn’t be canceled. My question was, how? You weren’t even open when I placed the order. Anyway, they sent me a return label in the same email. Once I received the shoes, had I intentionally placed the order, I would have returned them. Neither fit well. When, I returned them, I was told one pair was eligible for exchange only and the other pair was not eligible for return. After I went off on them, they ultimately agreed to give me store credit for the pair they claimed wasn’t eligible for return. I just received the notice of return received. So, I’m waiting to see if I actually get the store credit as promised. Other than obvious deficiencies in customer service, they are tolerable and the shoes I have received and kept were as advertised.

This is without a doubt the worst company to deal with. I would highly recommend that you do not buy any products of theirs online. They do not have customer service. I can’t help but believe that this company is a bit of a scam. Just feel that it is fair to give people out there a warning.

I purchased a pair of boots in black and fell in love. They came in a cardboard shipping box and the shoe box was pristine. When I opened the shoe box, it was obvious that it had never been opened before. The tissue paper was so perfect and the boots were placed neatly inside with all of the stuffing in place. They were comfortable when I wore them and looked so good! So, I ordered them in brown the next day.
I received the brown pair yesterday and my mind was BLOWN! The shoe box is so torn up that the boots slid out and were just crumpled down in the bottom of the bag with all of the tissue paper! Why the hell would you ship a huge boot box in a plastic bag instead of a box? I guess because the box is so torn and beat up that it isn't worth protecting. Besides that, the boots were an obvious return. They were still unzipped and have creases in the toes!! Someone could have at least taken the time to stuff them with tissue again and zip the damn boots up so they didn't look they had just been returned.
The sad part is that this is the SECOND time that I have received a purchase in a beat up shoe box with shoes thrown in it, that was shipped in a plastic bag instead of a shipping box.
These boots, unfortunately, are not returnable so I have to exchange them for something else. This is not what I expect when I spend my hard earned money to make a purchase! It doesn't represent your company well and I am going to review this purchase all over the internet.
I really love the design of Schutz shoes, but between the rigid return policy, the "all over the place" fit and the other issues I have mentioned- I'M DONE!

Do NOT order from their website! Ordered some shoes from their website, keeping one pair but returning the others but their return policy is all over the place and they are not responding with my return label. All shoes being returned have not been worn and are in original packing. No communication in response to the return process form. A couple of pairs they randomly said could only be exchanged and then on pair they asked for a picture?? Just that one pair?! Who is running this company.

How on earth do these companies still get away with this? Made a purchase and when the shoe arrived the packaging was unprofessional. As for the shoe itself- all the edges looked glued and handpainted over, to try and blend in. I was in disbelief honestly, I laughed. I tried them on and they were extremely cheap, there's no way to walk in them comfortably so I immediately placed them back in the box and requested a refund. Was told no return, exchange only. A BIG HINT to pay attention to was the lack of reviews. Every single shoe on their site has 0-3 listed and when I tried to leave an honest review it wouldnt post, that's not possible for a "successful" brand. The price point on each shoe is absolutely ridiculous. Please do yourself a favor and avoid this. *Update- I finally spoke to someone in customer service who after a little back and forth got the manager to agree to a partial refund. I provided plenty of pictures to show the quality of the shoe and a comparison of a similar price point shoe from another company I had just received, to show there was a clear difference. I did receive a partial refund and appreciated the kindness of the person. But I will never order from this company again, the shoes themselves are useless.

Terrible experience, zero customer service. Unless you know your size and are certain you won't be returning the item, go ahead and order. Otherwise avoid this place like plague. Honestly their customer care is the definition of the worst online shopping experience.

Yes I purchased an order online that oder online for some Jordan 4 then I got email stating they don't sell the product I told the why would they take my money supposedly they don't sell item

DO NOT DO. OT BUY FROM THEM
They are scammers

Purchased a pair of shoes received them opened up the box did not see anything wrong put them back in the box and kept them in closet till I can wear them which was to a upcoming wedding a few months later. The wedding came I put shoes on when I got out of vehicle notice the metal pin that holds the strap kept coming loose. We’ll In looking I see that metal stick is too short to go in the strap hole so it doesn’t hold. I called Shultz but because several months have gone by they can’t do anything. I even explained to them I don’t want to return the shoes I want to get them fixed charge is only $20 if that. Nope they won’t do that !!! Like I would have known from opening the box and looking at the shoes to see that the strap is not going to hold while u walk that’s not something you see unless u wear the shoes. Some customers buy shoes and don’t wear them right away especially a person like me that has over 100 shoes. the shoes were $199 but got them on sale. So now I have to take new shoes even though there a few months old to go repair them.

They will drive me crazy!
They do not reply to emails.
I ordered a size 38 but received a size 40! I followed instructions on their page saying Schutz uses the USA sizing and in the end, I got UK sizing - my boots are 40! I did not get the return label on my package!
So now I have to pay $271.22 and these boots are too big for me! The cost of returning the boots is too big (approx. $100).

EDIT: I got the return label after I started posting to their SM pages. BUT NOW I HAVE TO PAY the return costs (85$) even though the size that was sent to me war f** wrong!

I was sent a 20% off coupon to be used on my 1st order.
It didn't work as the full details ( full priced merch only ) were not disclosed.
THIS IS lying by omission and this is going to be posted ALL OVER THE INTERNET.

I ordered two pairs of shoes on Sept 2nd. One pair was cancelled due to "damage preparing for shipping" It is now 4 weeks later and the other pair has not shipped. No email. No notification. And not responding to chat. I am filing fraud charges with PayPal. It is 2022 and this is disgusting. I will NEVER order from this shady company again.

5 stars for the reviews!!! You ladies saved me from purchasing 5 pairs of shoes totaling well over $1000. I was just about to check out and thought perhaps I should check the reviews first! I have never seen a site with all 1 star (some not even wanting to give that)!! THANK YOU .....THANK YOU ALL !!!!!!!!!!!!

I ordered the large black croc tote. I think it’s their only bag and it’s the flimsiest bad, has no shape, very thing and cheap material. Over $200 wasted on a bag. Don’t buy anything here!!!

I ordered 4 pair of shoes from Schutz and shipping was great I received everything just fine but....one pair of my shoes was used clearly looked worn. The other pairs were fine except all the toe straps on every shoe is very wide for some reason. I sent them an email and tried to return all the shoes but they don't want to give me my money back just a store credit. It takes several days to get a response from them. I ordered a pair of shoes once before from them and even as pretty as they were they looked like plastic. I won't ever do business here again. This is very bad business to keep someone else's money you have not earned.

I work in e-commerce and they have terrible customer service and an even worse return/exchange process. As another reviewer mentioned, I received a faulty pair of shoes that I ordered for my wedding. The leather was ripped on the heel when they arrived. I reached out to them to send a replacement and they just sent me links to perform a normal exchange on their website. I told them I didn't have time to go through this whole process, be charged again, and wait as my wedding is coming up but they insisted I have to go through the whole process as anyone else would. They DO NOT stand behind their products, if they arrive damaged, you are treated as though you just didn't like your order. No discounts, no reimbursements. Their internal customer service and QA problems ultimately fall on you as a customer to fix it. Stick to other quality brands that don't make you jump through hoops just to receive the product that you paid for undamaged. I would never recommend this company to anyone.

I ordered sandals for my wedding. The product was defective so I contacted Customer Services right away upon delivery. They said that given the product was defective (I had sent photos), I could return it free of charge - which I did. I re-ordered a new pair of the same sandals on the website shortly thereafter. I had to chase them for the reimbursement of the first pair. When they did, the amount they reimbursed was $33 less than what I paid! I have asked them to explain why I was not fully reimbursed given that the return was due to a defective product. No response. Followed-up again last week and no response.
Do yourself a favor and avoid this company.

Awful online business they say to call but there’s no phone number on the website, i ordered my grad shoes from them and they got sent to the wrong house, trying to get in contact with someone is impossible, when i finally did they told me they would talk to the warehouse and email me tommorow, they never did and i had to go to one of there stores far away to get shoes and still had to pay for a new pair and then they told me to return the other, if i could give less stars i would, i also ordered them on may 17 and they still wernt delivered, awful buisness to try to contact and they probably don’t even care.