Schwank Grills レビュー 

567
•
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち4の評価

Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... もっと見る

5つ星のうち5の評価

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... もっと見る

企業が回答しました

5つ星のうち5の評価

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... もっと見る

企業が回答しました

5つ星のうち4の評価

The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there... もっと見る

企業が回答しました

企業情報

  1. グリル
  2. バーベキュー用品店

Schwank Grills について

当該企業による記述

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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4.2

ほぼ満足

TrustScore 5段階評価の4

567件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 40%に回答しています

通常24時間以内に回答

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4.2

すべてのレビュー

(567)

過去12か月のレビュー数: 39件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Great grill, poor quality control

Overall, it seems to be a great grill. I love how my meat turns out, I love the speed and convenience of it, and I love the way it easily disassembles and cleans up. They sent me a defective unit at first, so I had to send it back, and it took a while for them to send me another one. Now the igniter doesn't work on the new one they sent me, but I don't feel like going through the hassle to send it back in. I'll just light it with a lighter. Overall great product, but you'd expect better quality control from and American company. Maybe I'm being too generous giving four stars, but I do really like the product.

2023年12月7日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Nicholas, thank you for sharing your feedback and for the positive comments on how much you’ve enjoyed cooking with the grill. We’re sorry to hear about the trouble you experienced with the initial unit and the igniter issue on the replacement. While it’s great to know you’re still enjoying the product, we understand how frustrating those setbacks must have been. Quality control has been an area of focus for us over the past year, and feedback like yours has helped us make improvements since. We truly appreciate your patience and support.

5つ星のうち1の評価

Disappointing customer service experience

Disappointing customer experience: Immediately after placing the order this review popped up. I didn’t engage with anyone to place the order so in my opinion this review request is premature. I ordered the grill on 12/30 and the unit was not shipped until 1/9 with no communication on expected times to receive the order which could have been helpful. My grill was delivered on a Friday night and after attempting to assemble it, the grill plate itself doesn’t raise or lower level, only the front raises up and the back remains at level one. Since it is the weekend, there is no one available to speak with in customer service.

Customer service alone is the reason I am rating low at this point since I have not been able to use the grill. The customer contact number doesn’t list the hours of operation which is frustrating in and of itself. I went with this company because it was made in the USA but I could have already received and been able to use another brand.

2023年12月30日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Jack, sorry to hear that you were unable to contact our customer service team. We will look into getting the hours posted on our website. The reviews are automatically sent when you order to review the order experience, you will get a product review a few weeks after your order.

In any case, if you contact us at support@schwankgrills.com or call us at 1-888-677-2649 we can assist you during the week as our customer service team does not work weekends unfortunately.

5つ星のうち4の評価

Is there a log in for returning…

Is there a log in for returning customers

2024年1月12日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Jon, thank you for your review and for raising this question. At this time, our site doesn’t offer a returning customer log-in feature, but your feedback is appreciated as we continue to look for ways to improve the overall shopping experience. We’re glad to hear you’re engaging with our products and site, and we’ll make sure your suggestion is noted.

5つ星のうち5の評価

Schwank grills is an amazing experience…

Schwank grills is an amazing experience if you want to have a five star Resturant steak at home. The customer service is like having a friend walk you though all any questions you might have.

2023年11月30日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Karen! We’re delighted to hear that your Schwank Grill has brought a five-star restaurant experience to your home and that our team was able to provide helpful, friendly support along the way.

5つ星のうち5の評価

Best steaks I ever grilled!

I love everything about this grill. I am able to grill the best Ribeyes I’ve ever had with n minutes. They come out so good that I find myself never ordering steaks at restaurants anymore. I dod a couple of times and was disappointed in over cooked steaks. Great grill, awesome cust service, and a pretty snazzy cover I got for it.

2023年11月29日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Dake! We’re thrilled to hear how much you’re enjoying your Schwank Grill and that it’s helping you make ribeyes just the way you like them. We appreciate your feedback on both the grill and our customer service. Enjoy many more perfectly grilled meals!

5つ星のうち5の評価

Excellent service and Product from Schwank

Excellent service from Schwank. Easy to order online, quick shipment in a well-packaged box. Setup was a breeze (Other than me swapping out a quick connect on the gas line). The unit worked like a charm the first time - did a tomahawk following the videos suggestions I found online. Looking forward to more steaks and to do a pizza or two. I recommend this.

2023年11月28日
5つ星のうち5の評価

Easy to order

Easy to order, and fairly fast shipping.

2023年11月23日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, David! We’re glad to hear the ordering process was smooth and that your grill arrived quickly. Happy grilling!

5つ星のうち3の評価

Used twice. Great steaks. Big mess. For sale.

Love the quality of the build. Love the steak sear. Love the ease of use. Hate how messy it is. We've used it twice and unfortunately I am not sure how many more times we will deal with the hassle of cleaning it after cooking only a steak or two. Anyone want to buy mine at a discount?

2023年11月20日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi AB, sorry to hear that. Can you please contact info@schwankgrills.com and we can provide you with some great cleaning tips to make the process easier?

5つ星のうち5の評価

The second one I bought!

Yes! These are great people to work with! This is the second Blazing Bull that I bought within 2 weeks!! - I gave it as a gift to one of our customers: I was actually so excited about my Blazing Bull that I had to tell everyone about it. So, when I told David at a job site I saw his mouth watering and I ordered his Christmas gift right away. As for myself my Blazing Bull has changed my life! That thing truly makes America great!

2023年11月17日
5つ星のうち5の評価

Great

Great. I got it all hooked up to natural gas. I cooked two 1-1/4 New Yorks and on Christmas I used it to brown a 7 lbs boneless choice prim rib from Costco.

2023年11月16日
5つ星のうち5の評価

Awesome Grill

This was my Christmas present and so cool. We tried it out Christmas day and it did a great job. I'm sure that the next time, it will be even better. After seeing the other grills like this, so glad this was the one under the tree. 2 snaps up for customer service as well.
Thanks!

2023年12月27日
5つ星のうち1の評価

Tried to apply Christmas2023 and then…

Tried to apply Christmas2023 and then AnthonyMD for $150 discount. Neither worked. Please apply or I will cancel.

2023年12月21日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Richard, sorry to hear that you had issues with the promo codes. They may have been expired at the time. Can you please contact info@schwankgrills.com and we can get you a new promo code to use?

5つ星のうち5の評価

very pleased it's American made!

American made and built to last! Shipping was faster than expected. The Schwank grill was packaged well and arrived in pristine shape. I have used it 4 to 5.times a week since it's arrival. There is a bit.of a learning curve, due to the amazing heat output. I have grilled steak, hamburgers, lamb, kabobs, bananas and asparagus. ( Grilled bananas are amazing of you have not tried them yet!) It is easy to clean, and I love the three minute heat up time. It is small if you are cooking for a large group, but is so fast that I cooked 12 1/3lb burgers 2 at a time, and it took less than 30 minutes including melting cheese on level 5 for 15 seconds. I can Cook bananas 4 at a time with room to spare, and 3 large kabobs crosswise at a time. And 12 lamb chops at once. Reverse seared two thick ribeye steaks. Smoked until 10 degrees below my target temperature, and seared for approx 90 seconds a side to get a nice sear!

2023年11月4日

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