Schwank Grills レビュー 

567
•
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Since last November I have purchased five Schwank grills I have one and have given the other four away. I really enjoy the way they cook everything from eggs to steak to fish to every type of vegetabl... もっと見る

5つ星のうち5の評価

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... もっと見る

企業が回答しました

5つ星のうち5の評価

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... もっと見る

企業が回答しました

5つ星のうち4の評価

The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there... もっと見る

企業が回答しました

企業情報

  1. グリル
  2. バーベキュー用品店

Schwank Grills について

当該企業による記述

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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4.2

ほぼ満足

TrustScore 5段階評価の4

567件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 40%に回答しています

通常24時間以内に回答

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4.2

すべてのレビュー

(567)

過去12か月のレビュー数: 39件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I LOVE my Schwank grill

I LOVE my Schwank grill. The quality is unmatched. As an existing customer, I was offered a savings on the Large grill table.
Needless to say, I purchased it.
The customer service is top notch.

2024年8月15日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you for your continued support! We’re delighted to hear how much you’re enjoying your Schwank grill and that the large grill table was a great addition. It’s wonderful to know the quality and service have matched your expectations!

5つ星のうち3の評価

Too much effort for an inferior end result

After using this grill only two times, we have decided to re-home it because it is way too much work. A conventional gas grill delivers a far superior end result at a fraction of the cleanup.

2024年7月24日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Jeffrey, sorry to hear that. Can you please contact info@schwankgrills.com and we can provide you with some great cleaning tips to make the process easier? We can also provide you with more tips to make the steak taste MUCH better than your conventional gas grill.

5つ星のうち3の評価

Cooks meat amazingly but grill is not user friendly

The grill cooks everything amazingly. But the problem is the grill is not easy to use. Right now, the only way I can light it and keep it on is to push the ignite button on top and then place something with heavy weight on top of it to keep it burning. Maybe it's me but it's not easy to use.

2024年6月29日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Rachel, sorry to hear that you are having issues. This is definitely an issue with the grill and not how it is supposed to operate. Can you please contact support@schwankgrills.com and we can get this fixed for you under warranty?

5つ星のうち5の評価

Fast deliver

Fast deliver , costumer service was great !!!!
Very high quality Grill
Best steak ever in seconds!!!!!
Love it

2024年6月28日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Debora! We’re glad to hear your grill arrived quickly and that you’re enjoying the quality and performance. Cooking a perfect steak efficiently is exactly what we designed it for, Happy grilling!

5つ星のうち5の評価

Great site

Great site
Very infromative

2024年6月22日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Chris, thank you for your feedback! We’re glad to hear you found our site helpful and informative. We’re always working to make the experience as clear and user-friendly as possible, so it’s great to know that stood out to you.

5つ星のうち5の評価

Excellent service

Excellent service

2024年6月21日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Jack! We’re glad you had an excellent experience with our service. Providing reliable support for our customers is always a top priority.

5つ星のうち4の評価

Lost a star as it would not accept my…

Lost a star as it would not accept my discount code

2024年6月21日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Gary, thank you for your feedback. We’re sorry for the trouble you experienced with your discount code at checkout. If this ever comes up again, please don’t hesitate to reach out to us at info@schwankgroup.com
so our team can assist right away. We appreciate your support and thank you for choosing Schwank.

5つ星のうち5の評価

You answered my question regarding the…

You answered my question regarding the discount code so bought the grill. Thank you for your prompt response.

2024年6月17日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Michael! We’re glad we could assist quickly and help you secure your grill with the discount. We hope you enjoy many great meals with it!

5つ星のうち5の評価

Excellent Customer Service

I interacted with the online chat because I forgot to add a promo code when placing my order. Instead of calling, I opted for the online help. The response was quick, and I received a confirmation email immediately with the change made to my order. Excellent customer service!

2024年6月17日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Anais! We’re glad our online chat could quickly resolve your promo code issue and confirm the update without any hassle. It’s great to know the process worked smoothly for you. Happy grilling!

5つ星のうち5の評価

Awesome looking product!

The product looks very nice. Have not received mine yet, just ordered. Talked to someone that sells them and they came highly recommended. Loved that you had a fathers day special and I was able to get a lot of items I wanted for free!

2024年6月11日
5つ星のうち5の評価

Service in a hurry

I pre ordered a table for my Schwank Grill that was supposed to carry a 15% discount with a promotion code. I did not see any place to enter the code but made the full purchase price order. Five minutes later I emailed Schwank and they replied in less than five minutes after that giving me the discount. Excellent service. Also, I have owned the grill for over a year and it is perfect for steaks and pork chops.

2024年6月5日
5つ星のうち5の評価

Very easy to order

Very easy to order. Purchase incentives and easy to use website. Your product looks awesome and can't wait to put it to use.

2024年5月22日
Schwank Grills ロゴ

Schwank Grills からの回答

Thank you, Jesse! We’re glad to hear the ordering process was smooth and that the website made things easy. Happy grilling!

5つ星のうち1の評価

Customers come first

They didn't know what their business was. Selling Schwank Grills or being in a meeting.

2024年5月9日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Arthur, our customers always come first! Sorry to hear that you had a bad experience, can you please call us at 1-888-677-2649 and ask for me directly. I would be happy to speak to you about any issues you are having.

5つ星のうち5の評価

Good People

My experience with the company was altogether very pleasant. Everyone I spoke with seemed knowledgeable and competent also very friendly

2024年3月27日
5つ星のうち5の評価

Try using cast iron pan

The broiler is great as I mentioned in a previous review. My complaint if any is the cleanup which requires disassembly and scrubbing rack and shelf and pan prior to dropping in the dishwasher. so I tried a sheet pan with a rack and that worked well and the cleanup was quicker. Next I tried a 12 inch cast-iron fry pan and it works great. I heated up the fry pan under the broiler and when it got up to about five or 600° I added a little oil dropped my steak in a little bit of butter and broiled from the top and pan fried from the bottom Cutting cooking time in half. I also was able to cook mushrooms in pan after the steak came off with red wine all going into the beef juices and it made a wonderful sauce so I’m very happy now and I suggest trying this method when next you do a steak

2024年4月30日
自発的なレビュー
5つ星のうち4の評価

Quick Response - Quick Delivery

Received order in timely manner. Product is solid - works well. Does an awesome cook!

Only problem, the Pizza Stone was chipped on two sides on arrival.

2024年3月25日
Schwank Grills ロゴ

Schwank Grills からの回答

Hi Louis, thank you for your review and for sharing your experience. We’re glad to hear your order arrived quickly and that the grill has been working well for you. We’re sorry to hear about the pizza stone arriving chipped, since then, we’ve made improvements to packaging and quality checks to help prevent this from happening. If you ever run into anything like this again, please feel free to reach us at support@schwankgrills.com. We hope you’ve been continuing to enjoy great cooks with your grill!

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