I had great experience with cavity wall insulation done recently, Jack W, who did the fans, and John H, who handled the cavity walls, were both absolutely brilliant. They were lovely, respectful, an... もっと見る
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SCIS Ltd
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Had both my extraction fans and cavity wall insulation done recently, and I honestly couldn’t be happier with the service. Jack W, who did the fans, and John H, who handled the cavity walls, were both... もっと見る
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The team arrived earlier than expected and were very professional.They explained what was happening and answered any questions. They explained it would be bit noisy fort short period as they prepared... もっと見る
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Straight forward installation of our Solar System & completed in one day ! Very pleased with the help and advice given by Jack Williams. The booking was handled by Lindsey Saad who kept us informed... もっと見る
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企業情報
当該企業による記述
Hello. We’re SCIS. A national leader in home energy efficiency formerly known as South Coast Insulation Services. Whether you're a homeowner, tenant or a business, our mission is clear: to help you save money, energy, and the planet. Our broad range of services - from Wall Insulation to Solar PV and Heat Pump installation - are designed to help make your home more valuable, comfortable and cost-efficient. With SCIS, you can be sure you’re in safe hands. As a longstanding industry leader, we bring a strong commitment to quality, sustainability, and innovation. Plus, we're proud to be fully accredited by Trustmark, the UK Government's Endorsed Quality scheme, and close partners with some of the UK's biggest energy firms such as Scottish Power, EDF and E.ON. So upgrade your property with us today, and take control of your energy usage, bills and carbon footprint
連絡先
Unit 12A, The IO Centre, Stephenson Road., PO15 5RU, Titchfield, Fareham, 英国
- 01329 822845
- info@scisltd.co.uk
- scisltd.co.uk
Loft insulation
Jack Scott installed insulation to my loft.
I cannot commend him highly enough for the work that he carried out and on his own. He took away all the old fibre glass loft insulation and left everything clean and tidy. He also made insulation packs up for both loft hatches.
He was very professional and polite throughout the visit.
2024年8月1日
自発的なレビュー
SCIS Ltd からの回答
Thank you for sharing your experience! We're delighted to hear that Jack Scott did such an excellent job installing your loft insulation.
It's great to know that he not only handled the work on his own but also took the extra steps to remove the old insulation and leave everything clean and tidy.
The fact that he made insulation packs for both loft hatches is a testament to his professionalism and attention to detail. We’ll be sure to pass along your commendation to Jack—he’ll be pleased to hear it.
Thank you for choosing us!
Both Ali and Ollie worked quickly and…
Both Ali and Ollie worked quickly and professionally, the guys were polite and respectful, thank you great job!
2024年8月2日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your feedback! We're thrilled to hear that Ali and Ollie worked quickly and professionally, and that they were polite and respectful throughout the job. We’ll be sure to pass along your appreciation to them. Thanks again for the kind words.
SCIS Team
Would recommend - good job done
The workmen, Roman and Kane , arrived on time and were very polite. They surveyed the house side and out with us then set to work . Throughout the process they checked any queries with us to make sure they did the best job possible . They worked efficiently and neatly .
When they’d finished, Roman explained what would happen next .
2024年8月5日
自発的なレビュー
SCIS Ltd からの回答
Thank you for sharing your experience! We're pleased to hear that Roman and Kane arrived on time and conducted themselves so professionally.
It's great to know they took the time to survey the house with you and checked in throughout the process to ensure everything was done to your satisfaction.
Their efficiency and attention to detail are exactly what we strive for. We’re glad Roman provided a clear explanation of what to expect next.
If you have any further questions or need assistance, don’t hesitate to reach out!
SCIS Team
Ali and kev were very friendly and did…
Ali and kev were very friendly and did a great job helping to make my house much more energy efficient.
Thanks chaps
2024年8月5日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your feedback!
We’re glad to hear that Ali and Kev were friendly and did a great job improving your home's energy efficiency. I’ll pass along your thanks to them.
SCIS Team
Mike & Paul Cavity Insulation Install
Mike & Paul, completed our cavity insulation installation yesterday. A father and son dynamic duo, despite ours being the last job of the day on a hot day, they arrived and were very professional throughout.
They explained clearly what was to be done, very considerate when working on the inside and outside of the house.
The dynamic duo worked quickly and thoroughly round the house to the complete the work and where possible tried to keep the dust from drilling down to minimum.
All questions about the material and how it works were answered and you could tell they were very knowledgeable with over 20 years experience.
Today you can barely tell where the holes were drilled due to the fact the mortar was mixed to match the existing mortar colour as closely as possible.
Would recommend them to anyone using SCIS in the north.
Thanks for the making the experience as easy and worry free.
2024年7月30日
自発的なレビュー
SCIS Ltd からの回答
Thank you so much for your detailed and thoughtful feedback! We're delighted to hear that Mike and Paul provided such a positive experience during your cavity insulation installation. It’s great to know that their professionalism, expertise, and attention to detail, even at the end of a long, hot day, made the process easy and worry-free for you.
We’re especially pleased that you appreciated the care they took with both the work itself and minimizing disruption in your home. It's always our goal to leave as little trace as possible, so we're glad to hear that the mortar colour matching was effective.
We’ll be sure to pass along your kind words to Mike and Paul—they’ll be thrilled to know their hard work was so appreciated. If you need anything else or have further questions, don’t hesitate to reach out.
Thank you for recommending us, and for choosing SCIS in the north!
Mick and Paul
Mick and Paul, (father and son), did my cavity wall insulation on the 30th of August 2024. They were very amiable and know the job. They did a very good job and very timely.
I will recommend them any time.
2024年7月30日
自発的なレビュー
SCIS Ltd からの回答
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the work Mike and Paul did on your cavity wall insulation. They take great pride in their work, and it’s always rewarding to hear such positive feedback. We appreciate your recommendation and are glad we could provide a service you’re happy with. If you ever need anything else, please don't hesitate to reach out!
SCIS Team
Anatoli
Anatoli, Jack and their supervisor have just finished installing insulation to our attic and fitting trickle vents to our existing double glazing.
I cannot commend them enough, they protected the floor, left everything clean and tidy and were done within 2 hours.
The schedulers have also been very helpful and efficient as we had to delay their visit twice in the build-up to today as we were not ready for them!
I am looking forward to a date for the final visit to the fit roof vents for the new extractor fans.
2024年7月31日
自発的なレビュー
SCIS Ltd からの回答
Thank you so much for your detailed feedback! We're thrilled to hear that Anatoli, Jack, and their supervisor provided excellent service during the installation of your attic insulation and trickle vents. It's great to know they were efficient, careful, and left everything clean and tidy.
We also appreciate your kind words about our scheduling team. We're happy to accommodate your needs and look forward to the final visit to fit the roof vents for your new extractor fans.
If you have any further questions or need assistance in the meantime, please don't hesitate to reach out.
SCIS Team
SCIS Ltd からの回答
Thank you for your feedback! We're delighted to hear that you received excellent service from both Ali and Kev. If you have any other needs or questions in the future, please don't hesitate to get in touch.
SCIS Team
Great customer service
My loft was insulated by Jack a few weeks ago. I couldn’t fault him, went above and beyond to get the job done, really friendly and polite. No issues with timing, I was contacted the day before and Jack turned up within the allotted time slot.
2024年6月21日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Jack provided you with exceptional service. It's great to know he went above and beyond to get the job done and was both friendly and polite. We're also glad that the timing and communication met your expectations. If you have any further needs, please feel free to reach out.
SCIS Team
Graham &Owen insulated my loft
Graham &Owen insulated my loft. They were very pleasant & polite and did a good job. Would recommend them
2024年7月20日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your kind words and recommendation! We're delighted to hear that you had a positive experience with our service. It's great to know that Graham and Owen were able to provide you with a pleasant and efficient loft insulation. If you need any further assistance in the future, please don't hesitate to reach out.
SCIS Team
Helpfully and efficient..
Helpfully and efficient..
Explained what was to be done
clearly..all good .
2024年7月26日
自発的なレビュー
SCIS Ltd からの回答
Thank you for the feedback! It sounds like everything went well. If you need assistance with anything else, feel free to ask.
SCIS Team
Thanks Jack!
We had our insulation installed by Jack. He was fantastic, really friendly and kept us informed of the work. Thank you!
2024年7月10日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your kind words about Jack. I’m thrilled to hear that he was friendly, informative, and did a fantastic job with your insulation installation.
Your feedback is greatly appreciated, and I will be sure to pass along your thanks to Jack. If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Don't bother..
I am compelled to share my recent experience with South Coast Insulation Services (SCIS), which has left me thoroughly frustrated and deeply disappointed. I had scheduled a surveyor appointment with SCIS and even took the afternoon off work to accommodate their visit. Unfortunately, they failed to show up.
To make matters worse, there was absolutely no communication from SCIS regarding their no-show. Despite numerous attempts to contact their office, my calls went unanswered, leaving me without any information or explanation.
This level of service is unacceptable and speaks volumes about the company's lack of professionalism and disregard for their customers' time and commitments. Such behavior severely damages their reputation and trustworthiness. If this is indicative of how SCIS operates, I would strongly caution others against using their services.
A company that cannot manage basic scheduling or maintain open lines of communication is not one I can recommend or trust for something as important as home insulation.
I hope SCIS takes serious steps to address these issues, but as of now, my experience has been nothing short of appalling.
2024年7月25日
自発的なレビュー
SCIS Ltd からの回答
I’m sorry to hear about the experience you've had so far. This is not acceptable, and it certainly does not reflect the level of customer service we aim to provide. We value all feedback, whether positive or negative, and I appreciate you taking the time to share your concerns.
I have responded to your email today and requested additional information so I can investigate this matter further for you. Rest assured, I am committed to resolving this issue and improving your experience.
Thank you for your patience and understanding.
Poor planning and organisation but excellent workmen
The planning and organisation left a lot to be desired. Multiple times I booked dates for vents and walls to be filled that were not honored due to not having parts, jobs being cancelled from the system for no reason, multiple calls to head office to rearrange and multiple days off taken. Was a comedy of errors. However, someone finally took responsibility and organized for the vents and walls to both be filled on one day to avoid any further chaos and I appreciated that. Also, once the workmen did actually arrive I was very pleased with their work. The electrician Damien and Mike and Paul who fitted the vents and filled the walls were polite, explained things clearly, were efficient and tidy and if I was rating based solely on their work I would have given 5 stars.
2024年7月24日
自発的なレビュー
SCIS Ltd からの回答
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you faced due to the initial planning and organisation issues. We understand how frustrating it must have been to deal with multiple rescheduled appointments, system errors, and the need for repeated calls to our head office.
We are pleased to hear that once the situation was finally addressed, the resolution was satisfactory. It’s great to know that the work done by our team, including the electrician Damien and the installers Mike and Paul, met your expectations. We pride ourselves on the professionalism and skill of our technicians, and your positive feedback regarding their efficiency, clarity, and tidiness is much appreciated.
Your comments are invaluable to us, and we are using them to improve our processes to ensure that such issues do not recur in the future. We hope to have the opportunity to serve you again and provide the 5-star experience that you deserve from start to finish.
Thank you for your understanding and for acknowledging the hard work of our team.
I had my wall insulation installed by…
I had my wall insulation installed by Roman and Kane, which they both were very professional and respectful. They were kind enough to explain the process and what we should expect during the installation process. Thankyou both for your kindness and service
2024年7月22日
自発的なレビュー
SCIS Ltd からの回答
Thank you for sharing your positive experience with Roman and Kane. I’m delighted to hear that they were professional, respectful, and took the time to explain the wall insulation process to you.
Your kind words and appreciation for their service mean a lot to us. If you need any further assistance or have any additional questions, please feel free to reach out.
Brilliant!! Cant fault!
Graham and Owen were brilliant. Kept us informed on time of arrival. Once here got straight on with floor protection before starting the loft insulation.
Very efficient and made sure we was happy before leaving.
Great!
2024年7月24日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your fantastic feedback about Graham and Owen. I’m delighted to hear they kept you informed about their arrival time, took care with floor protection, and efficiently completed the loft insulation. It’s great to know they ensured your satisfaction before leaving.
Your positive comments are greatly appreciated. If you need any further assistance or have additional questions, please don’t hesitate to reach out.
Graham & Owen 5* Service
Graham & Owen turned up exactly when they said they would. They completed the install of loft insulation and window trickle vents quite quickly which I was happy with. They let me know exactly what they were doing and why they were doing it and the benefits. They also showed me their work once completed to make sure I was 100% happy with it and I was then cleaned up and ran the hoover round. I can not fault these guys. Very Reliable, Efficient and Professional. 5*
2024年7月23日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your outstanding feedback about Graham and Owen. I’m thrilled to hear they were reliable, efficient, and professional throughout their work. It’s great to know they communicated clearly, ensured you were satisfied with the installation, and left the area clean.
Your 5-star rating and positive comments are greatly appreciated. If you need any further assistance or have additional questions, please feel free to reach out.
Graham and Owen SCIS
Graham and Owen were very friendly and professional, came to the house at the correct time and completed their task efficiently. I’d be happy to use their services again.
2024年7月23日
自発的なレビュー
SCIS Ltd からの回答
Thank you for your kind words about Graham and Owen. I’m delighted to hear that they were friendly, professional, and punctual, and that they completed their task efficiently.
We appreciate your willingness to use our services again in the future. If you have any further needs or questions, please don’t hesitate to reach out.
Fabulous Cavity service from Ali Josh &…
Fabulous Cavity service from Ali Josh & Matt
Very happy, friendly, professional service. Would recommend. Thank you lads xx
2024年7月22日
自発的なレビュー
SCIS Ltd からの回答
Thank you so much for your wonderful feedback about Ali, Josh, and Matt. I’m thrilled to hear you were very happy with the friendly and professional service they provided for your cavity work.
Your recommendation means a lot to us, and I will be sure to pass along your thanks to the team.
Didnt clean up after they finished the work .
Didn't clean up mess after finishing .
Broke the plaster on the wall.
Polystyrene balls everywhere.
And left the insulation wool lying around the garden.
2024年7月22日
自発的なレビュー
SCIS Ltd からの回答
We apologise for the mess and inconvenience left at your property. I understand how frustrating this must have been, and I am sincerely sorry for any trouble this caused.
After reaching out and discussing your concerns, I am glad we were able to address and resolve the issues to your satisfaction. Your cooperation and understanding throughout the process have been greatly appreciated.
Thank you once again for your patience.
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