Ecovision レビュー 

Ecovision からの回答

4日前

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that Robert kept you informed throughout the visit and that the 2G meter upgrade was completed efficiently and professionally. We'll be sure to pass your kind feedback on to him, we're sure he'll really appreciate it.

Ecovision からの回答

4日前

Hi Colin, thank you for taking the time to leave a review. We are happy to hear the engineer was timely, neat and professional!

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6日前

Hi Graham, thank you for taking the time to write a review, I have requested further information so that I am able to locate your account and check the status of the system and book a follow up if required.

Ecovision からの回答

2026年7月13日

Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with both our customer service team and Robert.

Robert takes great pride in his work, so we're especially pleased to hear that he explained everything clearly, carried out the 4G meter upgrade professionally, and ensured your system was performing as expected before leaving. We'll be sure to pass your kind words on to him, I'm sure they'll mean a great deal.

Thank you again for choosing Ecovision and for recommending us. We really appreciate your feedback and wish you all the best.

Ecovision からの回答

2026年7月13日

Thank you for your kind review. We're really pleased to hear you had such a positive experience. It's great to know Robert arrived on time and took the time to explain everything clearly. I'll make sure your feedback is shared with him, as I'm sure he'll really appreciate it. Thank you again for taking the time to leave us a review.

Ecovision からの回答

2026年7月6日

Hi,

Thank you for taking the time to leave your feedback. I'm very sorry to read about your experience and appreciate how frustrating this situation must be, particularly when it relates to something as important as your remortgage.

We understand your concerns regarding the delays and the communication you've received, and we're sorry that your experience has left you feeling let down. Receiving updates that don't translate into the progress you were expecting is understandably disappointing.

I'd like the opportunity to review your case personally to understand exactly where matters currently stand and what is needed to help move things forward. If you could please send me a private message with your property address or case reference, I'll ensure this is investigated with the relevant team and provide you with a clear update as soon as possible.

Thank you again for bringing this to our attention. We take feedback like this seriously, as it helps us identify where we need to improve both our processes and our communication with customers.

Ecovision からの回答

2026年7月6日

Hi,

Thank you for taking the time to share your experience, and I'm very sorry to hear about the delays you've encountered.

I completely understand why you're concerned, particularly given the length of time you've been waiting and the worries you've raised regarding safety. That isn't the level of service we aim to provide.

If you could please send me your property address or reference number via private message (or email it to our customer support team if you prefer), I'll personally look into the history of your case, establish exactly what has caused the delay, and see what we can do to progress this as quickly as possible.

Thank you for bringing this to our attention, and I apologise for the frustration this has caused.

Ecovision からの回答

2026年6月18日

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Gareth made such a positive impression. Providing a friendly, professional service and taking the time to explain the work in a clear and understandable way is exactly the experience we aim to deliver.

We'll be sure to pass your kind comments on to Gareth, we're sure he'll really appreciate the recognition. Thank you again for your feedback, and we look forward to assisting you again in the future.

Ecovision からの回答

2026年6月8日 に更新

Thank you for taking the time to share your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate the opportunity to provide further context.

We understand your concerns regarding the number of site visits carried out since you purchased the property, the pigeon activity beneath the panels, the electrical recommendations identified during a recent inspection and the lease buyout valuation.

It is important to clarify that Ecovision acts as the maintenance and asset management provider for the solar PV system on behalf of the system owner. Whilst we monitor system performance, investigate faults and arrange maintenance works, we do not own the solar panels, determine lease buyout valuations or approve expenditure on behalf of the system owner.

With regard to maintenance, the solar PV system is remotely monitored and site attendance is generally arranged where faults, safety concerns or performance issues are identified. Having reviewed the account, the system continues to operate and generate as expected. Whilst we appreciate that only seeing engineers attend on a limited number of occasions may create the impression that the system is not being maintained, remote monitoring allows us to identify and respond to issues without the need for routine site visits.

Following a recent engineering inspection, an electrical observation was identified and recommendations were made to improve the current installation. This was a finding from the recent inspection and was subsequently escalated for review. We can confirm that this matter is now being progressed and a member of our team will contact you this week to arrange a suitable appointment.

We also understand the concerns raised regarding pigeons nesting beneath the panels and the impact this is having on your property. Following your enquiry, quotations were obtained and requests were submitted to the system owner for consideration. However, as these works fall outside of standard maintenance obligations, any decision regarding approval or funding rests with the system owner rather than Ecovision. Whilst we have continued to seek updates and advocate on your behalf, we are unable to authorise these works ourselves.

With regard to the lease buyout figure, Ecovision does not determine or calculate buyout valuations. Any buyout value is set by the system owner in accordance with the lease agreement, and our role is limited to obtaining and communicating that information upon request.

We appreciate that the timescales involved in reviewing these matters may not have met your expectations and understand the frustration this has caused. We remain committed to supporting our customers, progressing matters within our remit and providing updates as information becomes available.

Kind regards,

The Ecovision Team

Ecovision からの回答

2026年5月20日 に更新

We’re sorry to read about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating it is when you experience issues with your solar PV system, particularly where delays and cancelled appointments have added to that frustration.

We can confirm that your concerns have already been received as a formal complaint and are currently being investigated in line with our complaints procedure. As previously advised, a full response will be provided within the communicated timeframe.

Whilst we’re unable to discuss the specifics of your case publicly, please be assured that your concerns, including those relating to communication and any costs raised, are being reviewed as part of that investigation.

Ecovision からの回答

2026年5月15日

Hi Dave,

Thank you for taking the time to leave such positive feedback.

We’re delighted to hear that Gareth provided such a positive experience during your Solar PV electrical upgrade. It’s great to know that he took the time to clearly explain the work being carried out, was professional and courteous throughout, and left everything tidy on completion.

I’ll make sure your kind comments are passed on to Gareth, I’m sure they’ll be very much appreciated.

Thank you again for sharing your experience.

Kind regards,
The Ecovision Team

Ecovision からの回答

2026年4月28日

Thank you for taking the time to leave this review.

We’re really pleased to hear that your enquiry was handled quickly and that we were able to resolve your concerns. Providing a responsive and helpful service is something we’re always striving for, so it’s great to know this was your experience.

If you need anything further in future, please don’t hesitate to get in touch.

Ecovision からの回答

2026年4月27日

Good Morning,

Thank you for your review. We’re sorry to hear how frustrating this situation has been for you, especially given the impact it’s having on your purchase.

To clarify, Ecovision acts as the operations and maintenance provider for the solar PV system and works on behalf of the panel owner. We are not the system owner and do not hold legal ownership of the asset. As a result, any legal documentation, approvals, or decisions relating to the system must be reviewed and authorised by the panel owner.

We understand how important timescales are when progressing a property purchase, particularly in the current climate. Where documentation is required by lenders or solicitors, these requests are passed to the relevant asset owner for review, and timeframes can vary depending on their internal processes.

We appreciate this may not always align with the pace of a property transaction, and we’re sorry for any delays this has caused.

Your solicitor is best placed to progress this on your behalf and can contact us directly for any updates. We will continue to support by providing the latest status of requests as they progress with the panel owner

Ecovision からの回答

2026年4月23日

Thank you so much for taking the time to share your experience – it’s genuinely appreciated.

I’m really pleased to hear that Robert kept you informed ahead of arrival and that the 4G meter upgrade went smoothly. It’s especially great to know he was able to identify and resolve an additional issue on the day, that kind of proactive approach is exactly what we aim for.

I’ll be sure to pass your feedback on to Robert as well ,I know he’ll really appreciate it.

If there’s anything further you need from us, please don’t hesitate to get in touch.

Ecovision からの回答

2026年4月20日 に更新

Good morning Becky,

Thank you for your review. I am sorry to hear about the delays you have experienced during your house purchase.

I have been unable to locate an account using the details provided. As you are not the account holder, I am limited in what I can discuss directly in relation to the account itself.

Ecovision is the operation and maintenance provider for the solar panel system and acts on behalf of the panel owner in relation to matters such as maintenance, legal documentation, and buyout enquiries. To obtain an update on the progress of this matter, I would recommend speaking with your solicitor, who should be able to liaise with the relevant parties on your behalf.

Ecovision からの回答

2026年4月20日

Hi Teresa, thank you for taking the time to leave such a lovely review. We're really pleased to hear Gareth made a positive impression and treated your property with care. I’ll be sure to pass your feedback on to him.

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2026年4月20日

Hi Paul, thank you for your kind feedback. We're delighted to hear Gareth completed the installation to such a high standard and kept everything on time for you. It’s great to know he was helpful throughout, I'll be sure to pass your comments on to him.

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2026年4月14日

Hi there,

Thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear your appointment was easy to book and that everything went ahead as agreed.

We’re also pleased you received a very good level of service, and I’ll be sure to pass your comments on to the team.

Ecovision からの回答

2026年4月14日

Hi Anges.

Thank you so much for taking the time to share this, it’s fantastic to hear such positive feedback about Lynne. I’ll make sure your comments are passed directly to her, as I know it will mean a lot.

We’re really pleased she’s been able to support you through what sounds like a long and frustrating journey, and we truly appreciate your patience while this has been worked through.

Fingers crossed everything goes smoothly next Friday and your system is back up and running as expected, if you need anything further, please don’t hesitate to reach out.

Ecovision からの回答

2026年4月14日

Hi Lasisi,

Thank you for your kind feedback, we really appreciate you taking the time to share your experience. It’s great to hear the job went well and that you received good customer service.

I’ll be sure to pass your comments on to the team.

Kind regards,
Ecovision Customer Support Team