Screen4 レビュー 2,518

Screen4 からの回答

2022年1月26日 に更新

Hello Laura,
We are sorry to hear that the results were not issued in time for your flight. From investigating your account we can see the samples were posted back to us using a 3rd party courier service. We do advise at time of purchase the result turnaround time is between 24-48 hours from the receipt of your sample at the lab. We do also advise where possible to take the samples to a screen4 clinic drop box before 4pm. By doing this, our private courier then collects the samples at the end of the working day, and takes them to the lab the same day for the 24-48 hour testing process to begin. A list of clinic locations can be found on our website. From thoroughly investigating your account, I can see that both results were issued within the 24-48 hour timescale from when the lab received the samples. Unfortunately, Screen4 cannot be held liable for any sample delivery delay to the lab and this is outlined in our terms and conditions that were agreed to at time of purchase. We do appreciate the frustration this may have caused, however screen4 cannot be held responsible for the delay in the delivery of the samples to the testing lab and the results were both issued within the timescale that is advised at point of purchase.
Kind Regards, Screen4

Screen4 からの回答

2022年1月26日

Hello Darren,
The turnaround time is 24-48 hours from the receipt of your sample at the lab. This does not factor in the time it takes the 3rd party courier to deliver your sample to the lab. We do understand how frustrating it is waiting for a result to travel, however screen 4 do advise at time at purchase the turnaround time is from when the lab received the sample. we do suggest where possible to take the samples to a screen4 clinic drop box to ensure the samples are taken to the lab the same day to then allow the 24-48 hour testing process to begin. The list of screen4 clinic locations can be found on our website.
Kind Regards, Screen4

Screen4 からの回答

2022年1月26日

Hello Victoria,
thank you for taking the time to leave us a positive 5 star review. this is very much appreciated and its great to hear your experience with Screen4 was a positive one :)
King Regards, Screen4

Screen4 からの回答

2022年2月13日

Good Morning DR RN Mahesh Babu,

Any results can be queried with our Customer Service Team and we are happy to provide the Cycle Threshold Values for your sample from the Lab, which can be reviewed by a GP/Clinician.

Screen4 are a Government Approved Provider and the lab we use is UKAS Accredited.

If you would like any more information on this, contact me direct via covid19@screen4.org

Kind Regards

Jamie

Screen4 からの回答

2022年2月11日

Good Afternoon Elanor

Thank you for leaving a review of your experience of Screen4.

We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Declan and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Morning Eli,

Thank you for leaving a review of your experience of Screen4.

We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Megan W And the Supervisor Jamie. We hope you choose to use us again in the future.

Kind Regards

Sophie

Screen4 からの回答

2022年2月13日

Good Morning Adam,

Thank you for leaving a review of your experience of Screen4.

We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Morning Diane,

Thank you for your review. We consider all feedback valuable.

We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Government Guidelines can change as often from a daily to weekly basis.

All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase.

If you would like any more information on this, contact me direct via covid19@screen4.org

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Morning Sinu,

Thank you for leaving a review of your experience of Screen4.

We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Veronika and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Morning John,

Thank you for your review. We consider all feedback valuable.

We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements.

All information regarding tests that we offer is provided at point of purchase, for the customer to make an informed decision to whether this test suits their travel requirements.

Screen4 have taken every step necessary to resolve this issue for you.

If you would like any more information on this, contact me direct via covid19@screen4.org

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Sarah,

Thank you for your review. We consider all feedback valuable.

We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.

Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.

We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.

If you would like any more information on this, contact me direct via covid19@screen4.org

Kind Regards
Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Gordon,

Thank you for your review. We consider all feedback valuable.

We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.

Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.

We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.

If you would like any more information on this, contact me direct via covid19@screen4.org

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Susan and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Gary,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon (Ken),

Thank you for leaving a review of your experience of Screen4.

We really appreciate you highlighting the service you have had from our Fantastic Clinic Team at Cambridge and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Louise,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Karin,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Vania,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie

Screen4 からの回答

2022年2月13日

Good Afternoon Keighley,

Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.

Kind Regards

Jamie