Scudo レビュー 202

Prompt and very helpful service from Callum and JessH. Problem solved in one call.

When I first sent an email requesting the price and availability of parts required to fix the faulty lights on a bathroom cabinet I was impressed by the prompt response.
Unfortunately, my first impression quickly turned to disappointment.
Three different people responded suggesting that if I could provide proof of purchase/warranty validation they could look into it. I already had been told that the electrical side wouldn't be under warranty. All I wanted was parts required/price and availability.
Eventually I was contacted to say it wasn't under warranty and no parts were available, even though the unit is only 3 years old.
I can repair it myself but as I supplied it direct to my customer I wanted to go through the supplier.

Fabulous service from Callum who was very patient and knowledgeable.

I have had to contact Scudo twice since purchasing our boiler tap and on both occasions they have been superb. Fast response and sort out issue straight away. Good technical knowledge and friendly service.

Appalling product and an arrogant attitude toward paying customers. We bought a unit through a third party who was very good but these manufacturers should be well avoided!
Can you believe a bathroom unit cannot withstand moisture? Within weeks in a new and well ventilated bathroom the unit delaminating and swelling. Told it’s our fault for getting the unit wet!
Avoid these.

Excellent service fast response to queries, would highly recommend.

Very pleased with the excellent service I received from JessH

Excellent prompt and satisfactory customer service

Very helpful in getting a replacement for damage door

Excellent customer service. Really went the extra mile. Fast replies. Sorted problem out immediately.
Highly rate Scudo

We bought a Scudo Koge hot water tap. Been nothing but disappointed from start to finish. Fitting the tap is fiddly, the diagrams in the instructions are mislabelled with one feed not labelled at all. There are so many flexi hoses it’s difficult to connect and fit them through the tap hole in the sink. The water pressure is shocking, so, so poor. We contacted Scudo who sent a troubleshooting guide and said this was a common problem. The guide is literally a copy of the instructions. They advised to loosen the weight, while this has offered improvement the pressure is still significantly lower than every other tap in the house. The plumber has advised that he believes it’s due to the extremely narrow flexi hoses the tap uses. The pull out function, frankly is useless, it comes out 6 inches and because the water pressure is so poor it has no effect at all. Having a boiling water tap is handy, I’d recommend getting one, just not this one.

ABSOLUTELY NO PROBLEM FROM START TO FINISH
Great quick service unusual these days

Damagescan happen on frail items.
I contacted the customer service for a replacement and Jess assisted in a very flawless way. She's been very helpfu, professional and kind and resolved my problem at speed light.
Thank you so much!

Harrison/ Scudo missing parts team have gone above and beyond to help me source a missing part for my now discontinued shower. Really pleased with the service

Vorsicht bei Matt Black Armaturen – Miserable Qualität & Kundenservice!

Ich habe Matt Black Duschen und Armaturen für mein neues Haus gekauft – leider eine absolute Fehlentscheidung! Nach kurzer Zeit begann die schwarze Beschichtung sich abzunutzen, sodass das darunterliegende Messing sichtbar wurde. Als ich mich an den Kundenservice wandte, wurde ich völlig im Stich gelassen – stattdessen wurde versucht, das Problem auf angeblich falsche Reinigungsmittel zu schieben.

Nach Durchsicht anderer Bewertungen scheint dieses Problem kein Einzelfall zu sein. Offenbar gibt es massive Qualitätsmängel, und das Unternehmen übernimmt keinerlei Verantwortung. Ein teurer Fehler, den ich definitiv nicht noch einmal machen werde.

Bought Matt Black showers and taps for my new build bathrooms avoid avoid avoid the Matt black paint coming off exposing brass underneath contacted customer services unsympathetic no help whatsoever trying to blame bathroom cleaning products avoid at all
Costs company not interested when something goes wrong after reading the reviews seems I am by far not the only customer to have had this issue an expensive mistake I certainly will not be making again and hopefully no other customer has the misfortune that I have had beyond a joke

warranty for taps is a complete joke, a warranty which excludes cartridges, tap glands, diverters, O rings and hoses. so just the metal body is covered! you also Need to provide your email, address and telephone number...

Great help from Emma in helping me order a replacement cartridge for my shower. Very quick , efficient and friendly

I had dealings with Jess Brent what a lovely girl her phone manner is impeccable she solved the problem that I had she is a credit to your company she takes customer care to the next level thank you Jess

Regards John Harrison

Poor quality bathroom vanity unit, all corners of unit peeling despite being nowhere near water source. Terrible customer service, took five attempts at contact before I received a response, no apology about poor service, explanation of damage was that it was my fault as damage was caused by water ingress. Insulting to say the least. I would avoid scudo products, we had whole bathroom fitted with their products which all appear inferior in quality for the price.