Seajets レビュー 305

the company wich never a local travels with..boat sometimes travels at full speed and people are still in the garage. if anything happens ,you are locked up without escape.an accident waiting to be greeces next big one

Compagnie très mal organisée ! Aucune directive à l’embarquement, contrôle des billets quand le ferry quitte le port ! Beaucoup de passagers se sont retrouvés sur le mauvais ferry et ont dû payer un nouveau billet !
A éviter, et soyez prudent à l’embarquement!

Stay away if you can. Chaotic boarding. Lots of people pushing and shoving to get up the ramp and stow their luggage on the deck. Crew focused only on boarding quickly.
VERY expensive tickets, rude and very stressed staff and no Wi-Fi provided.
No Thank you

The changed the departure to a time that I couldn't make, and when I asked for a refund they only gave me 75% of my money back because of "policy". Never booking a ticket with them again.

This is a horrible experience! No safety measures for people or luggage when embarking and dis embarking the business class tickets are a seats are the same and the staff swears are rude untrained and unprofessional!
I cut myself on a damaged seat and had water dripping on my head from an aircon over head my child nearly got run over by a car while boarding never mind breathing in tons of CO2 while boarding disgraceful never again disgusting company!

Worst service ever received. The boarding is a total disaster. chaotic. I took several trips on ferries around the world. I have never received such bad service. in Santorini receive thousands of tourists per year. They do not have a decent (or basic) port terminal. Does not exist. Think several times if you are going to use this service.

Unser Koffer wurde geklaut. Lasst niemals euren Koffer alleine. Laut Personal passiert das hier oft.

As we are traveling with our therapy dog we were not able to book online. So we booked the tickets for 2 people and our car (minivan) over the phone. We indicated the height and length of our car and the lady said that only the length of the car was decisive for the category. Despite spelling out our names several times, the lady on the phone took our data incorrectly and accordingly sent it to the wrong email address. When we did not receive a booking confirmation, we contacted customer service again. Then another lady told us that she couldn't find our booking because of the wrong name. We then waited in the queue for a very long time and the lady informed us that we would receive an email in 10 minutes. We did not receive an email and had to contact customer service again. A man corrected the email address. We then received a booking confirmation, but with the wrong travel date (06/27 instead of 05/27). We then had to contact customer service again. All in all, we spent a whole morning fixing the customer service bugs.

When boarding, we were informed that the category of our car was wrong and that we should go to the reception on the ship to correct the booking error. We explained to the crew that we informed ourselves about the car category when booking and received the above information. The employee informed us that a mistake was made in the ticket office. We were still asked to pay 70 euros.
In our opinion, this is deliberate and knowing deception of the customer, since there was never any mention of a further payment during the booking process. The employee could not explain to us which category our car now falls into. The categories that he gave us also do not correspond to the selectable categories of the online booking. Here, pressure is deliberately put on by the employees, leaving the customer no choice (we were let on the ship and told that we would have to disembark at the next port if we didn't pay). If we had known this, we would have never taken the ferry, which was very expensive anyway. In total, this now means an additional payment of 140 euros including the return trip.

We just came back from our holiday in Greece and took the Seajets 3 times. I was a bit scared because of the bad reviews I saw here, but we had a very good experience with the company. The staf was friendly, the service very efficient… we had one delay (of 30min) and received a text with notification of the delay.

Highly recommend!

Ich kann die ganzen extrem schlechten Bewertungen absolut nicht nachvollziehen.
Ich bin folgende Strecken mit Seajets gefahren, 2x die Großen (Superrunner Jet, Champion Jet, und 2x die kleinen)
Piräus-Milos, Milos-Sifnos, Sifnos-Naxos, Naxos-Paros
Bis auf die Naxos-Paros waren alle pünktlich. Letztere war ca 1,5 Stunden zu spät.
An Board gibt es einen kleinen Imbissverkauf, Preise sind ok.
Personal ist auch ok. Ja, man wird gebeten sich zu beeilen, aber es ist in keinster Weise so dass man wie Vieh getrieben wird.
Der einzige Haken den ich bei Seajets sehe ist eindeutig der viel zu hohe Preis!

Do you know what the worse thing is about Sea Jets? It’s not the delays, it’s not the rude staff, it’s not the apauling price of such a ticket, but the lack of respect th company gives to its guests. No information given, no anoucments, no one to even ask why the ferry is sitting empty for 2 hours and no information.

This is my first time using them and my last. I know now why I have been warned by a lot of hotels to fly to Athens then Mykonos as it is cheaper and faster.

Seajets you should be absolutely disgusted in yourself, just as all your guests are.

Tried to check in online the day before trip, unable to. Seajets phone line supremely unhelpful - said to call back in the afternoon as she had no information but could see the booking. Asked if I had a cancellation email - I did not. Why would you ask this? Just tell me the ferry is cancelled there and then. I went to the port office and was told the journey was cancelled. I never received a cancellation email but had been receiving emails for a previous journey with the same company so I knew the email was ok. Not the service you expect for a supremely expensive ticket - the same journey booked on a different ferry line at last minute was only €16 for two people. Disgraceful.

Le bateau est arrivé à Naxos et a débarqué quelques voitures et quelques passagers pour immédiatement appareiller sans nous laisser, ainsi qu'une cinquantaine d'autres passagers, le temps de monter à bord et sans tenir compte de nos cris et gesticulations. Ce manque de professionnalisme nous a couté une nuit d'hotel à Santorin (déjà payée), une nuit à Naxos ( pour ne pas dormir sur la plage) et, le comble, 10 euros pour changer le billet.

Bei dieser Verkehrsgellschaft habe ich bei der Buchung die Automarke und das Modell auswählen müssen. Dort habe ich als Marke Dacia und als Modell meinen Lodgy ausgewählt und habe dafür mein Ticket erhalten. Beim boarden sagte man mir ich hätte einen zu großes Auto und ich müsste 30 € zusätzlich bezahlen. Das ist sehr unprofessionell und sehr ärgerlich, dass die Buchungssoftware so schlecht funktioniert und dass man im Nachhinein abgezogen wird. Trotzdem die Fähre so gut wie leer war und ich der einzige war der in Kissamos die Fähre mit einem Fahrzeug verließ wurde gnadenlos darauf bestanden dass ich trotz der fehlerhaften Buchungssoftware den Aufpreis zahlen musste. Das Boarding der Fahrzeuge verlief wesentlich unprofessioneller als ich das von anderen Fährgesellschaften gewohnt war, die Fähren an sich waren okay. Es war alles sauber. Es waren im öffentlichen Bereich nur wenige, schlecht erreichbare Steckdosen an der Decke vorhanden. Es gibt kein WLAN wie bei anderen Gesellschaften. Dies ist auf anderen Fähren Standard. Der Aufzug war defekt. Die Getränke waren vollkommen überteuert. Die Fähre kam mit 45 Minuten Verspätung in Kissamos an.

Well we got there without any major drama, but boarding was chaotic as was disembarking. Fair enough, that is normal for all Greek ferries, but a little more care would be nice. However the real problem was the staff. Rude, surly, unhelpful and petty would sum it up for me. Our ferry (Championjet 1) was only a quarter full, but where you could sit was rigidly enforced. I made the mistake of entering the virtually empty "business class" area, which I hadn't realised as the sign denoting that area was very small, and got shouted at by a steward for my trouble. All completely unecessary. It's odd, as everywhere else we have been in Greece and the islands, people are friendly - but not on this ferry. Oddly, our experience a few days earlier on the Sporades Star was a lot better - and it's the same company.

Shocking trip from Paros to Mykonos. The previous days late afternoon trip was cancelled due to the
weather but only 30 mins after departure time. The following morning it ran in a rough sea and after 4 huge bumps the front went below the water and one of the massive perspex panels came into the cabin. The rush of water soaked the first few rows, people rushed to the back and put on lifejackets. The water was two foot deep at the back. It was chaos. The boat turned around, they did a fix on the panel, water was swept out but the passengers were traumatised and many were sick. The staff tried hard but it was frightening. We went back to Paros…unbelievably took on more passengers and the same boat went to Naxos where we got off as they had a big ship in 45 mins to go to Mykonos. The treatment of passengers on the quay at Naxos was shocking. The Quay staff behaved appallingly. The big ship was great and we arrived safely but the way this horrid experience was handled was shocking. I dont think we were in danger of capsizing but there was a lot of water, a couple of people had injuries from debris, kids were crying, there was sick everywhere. No apology from the company, its a disgrace.

Seriously? Almost 100 Euro for a ferry ticket for a 1.5h ride. But the worst was the missing air seats and I probably asked 10times foe them. They send me to a little patch were everyone was smoking. So disgusting, thas not what call fresh air. Worst boat. Blue star ferries is so much better. I loved these ferries.

Awful, avoid at all costs if you can book with someone else. Paid for a high-speed ferry from Mykonos to Santorini, and was bait-and-switched without notice to a low speed ferry that takes five times as long, taking up more than half of the day additionally from our vacation. They blamed it on the weather, which would be understandable, but to pay premium for a high-speed ferry and in return to get an old rundown ship that moves at a snail’s pace appears like robbery, I don’t know how it’s even legal. Additionally, no communication of this change: they didn’t even send an email notifying of a different arrival time. This means we miss public bus upon arrival and have to pay exorbitant price for a taxi. Imagine if you have a flight scheduled afterwards - you’re screwed. Stay away. And if you call customer service, good luck with your patience - they’re very rude and try to come up with excuses without a single apology.

Everyone in Greece treated us well. Airlines, airports, hoteliers, shopkeepers, restaurants, everyone really. Everyone EXCEPT… Seajets. As a universal rule, every Seajets employee and agent was nasty, rude, inattentive, and incompetent. The way they board their boats is chaotic and unsafe, with vehicle and human traffic unguided and intermixed, complete with hectoring from crew members to push onboard. The way they treat customers experiencing weather issues, so that when I tried to reroute, they treated me like I was the problem. The way they don’t publish up-to-date information on schedule delays and don’t send email updates when they change schedules. I only have one complaint about Greece and it is Seajets. Whatever you do, find another way to hop islands… even if it appears to add hours or fly through Athens… you’ll be out the time anyways if you hazard dealing with these foul, inept buffons.

Either our way to Milos (19.10.) and back to Piräus (28.10.) has been canceled one week before travelling. As we travel with own car and already have a fixed booking for a house in Milos that cause a lol of trouble, we need to go 2 days earlier and have to stay 2d longer to not loose our booked activities on Milos. Seajet was not offering alternativ Trips the Same day. Will never book again with this company.