Sealeys Walker Jarvis レビュー 

Sealeys Walker Jarvis からの回答

2025年5月15日

Hi Ade,

You’re correct - we work as a team and are pleased you benefited from the seamless service we work really hard to achieve. Let us know when we are able to help you again!

Kind regards,

Debbie

Sealeys Walker Jarvis からの回答

2025年5月15日

Thank you for your kind review.

Sealeys Walker Jarvis からの回答

2025年4月7日

Thank you for your kind review Rosalie.
Best wishes
Lesley

Sealeys Walker Jarvis からの回答

2025年1月31日

Thank you for your lovely review! We’re so glad to hear you had a positive experience with us at Sealeys Walker Jarvis. It was a pleasure guiding you through the letting process, and we’re happy we could find great tenants! I’ll be sure to pass on your thanks to Lesley, Margaret, and the rest of the team. If you ever need anything in the future, feel free to get in touch. Thanks again for choosing us! - Olivia

Sealeys Walker Jarvis からの回答

2025年1月31日

Thank you, for your kind review! I’m so glad we could help you and your partner with renting your first home. It was a pleasure working with you both, and it’s great to hear that you felt supported throughout the process. Wishing you all the best in your new home! Olivia

Sealeys Walker Jarvis からの回答

2025年1月31日

Thank you for your kind feedback! I'm glad to hear that the process was quick and that our team provided you with professional service. We always aim to make things as smooth as possible, and I'm happy we could meet your expectations. Best of luck in your new home! – Olivia

Sealeys Walker Jarvis からの回答

2024年12月19日

We were delighted to hand over your keys finally, Amanda. As someone who has dealt with many transactions and agents, I am pleased to know you appreciated our efforts and customer service! Have a great Christmas.
Best wishes
Debbie

Sealeys Walker Jarvis からの回答

2024年11月21日

Hi Rohan, thank you for your kind words! It’s great to hear that you had such a positive experience with me during your recent house move. It was a pleasure working with you, and I'm glad I could help make the process smoother and more reassuring for you. If you ever need assistance in the future, please don't hesitate to get in touch. Wishing you all the best in your new home! – Olivia

Sealeys Walker Jarvis からの回答

2024年9月12日

Dear Mr Shaw
Thank you for your lovely review.
It is always a pleasure to work with you.
Best wishes
Margaret

Sealeys Walker Jarvis からの回答

2024年8月19日

Thanks Iva, for your review. We publicise our excellent service levels as being one of the main reasons to use our agency – we are so pleased you have experienced this and have let others know. We wish you well in your new home!
Kind regards
Debbie

Sealeys Walker Jarvis からの回答

2024年7月23日

Thank you so much for your glowing review Sherrie – it was a pleasure dealing with you and your Mum. I hope she’ll be very happy in her new home and look forward to working for you again.

Kind regards,

Debbie

Sealeys Walker Jarvis からの回答

2024年7月23日

Thank you for your kind words. It is always nice to hear that our efforts are appreciated. We wish you the best in the property.

Many Thanks
Elliott

Sealeys Walker Jarvis からの回答

2024年7月23日

Thank you Aileen for taking the time to give us such excellent feedback. We thank you for your custom and we look forward to continuing to manage your rental properties for you.

Kind regards
Lesley

Sealeys Walker Jarvis からの回答

2024年5月31日

Thank you for your review, however, we feel your statement is a misrepresentation of how we have managed the property your partner is currently renting.

We took over the management of the property in January 2020 when we purchased the management portfolio of another agency. We have records to show that any maintenance issues reported to us, since this time, have been met with site visits by one of our team or a contractor and issues have been dealt with. We have never ignored any maintenance issue reports.

The property inspection completed last summer did not find any issues.

Following a report of damp at the beginning of this year two members of our team completed an additional property inspection in February 2024, the findings of which were sent to the landlord for a decision to be made on action going forward and a contractor was booked. It was at this point that it was confirmed the damp proofing at the property was still under guarantee and could only be worked on by the contractors who installed it. Booking this company in to make a site visit proved extremely difficult but was arranged for 10th April.

Despite us working on the issues reported you requested the local council Housing Services Department attend and carry out a survey which they did on 10th April. They confirmed the property is habitable and not a category one. They also stated that the tenants should be working with us to solve any issues.

The contractor who most recently surveyed the property has confirmed there are high readings being obtained internally which are possibly due to penetrating damp, condensation damp and overspill from the bath, which we are in the process of dealing with. They confirmed the condensation damp is due to the lifestyle of the inhabitants at the property. In our opinion, the fact that since the tenancy began the property has become increasingly overcrowded and there are rooms at the property not being used for their original purpose, such as a dining room that is being used a bedroom, has exacerbated the condensation damp issue. Also condensation damp at the property that occurs from the bathroom was made worse by the fact that you failed to report the bathroom extractor fan was faulty and this was only discovered during an inspection by one of our team.

As you are well aware all issues that can be rectified have been completed in the last two months. We are only waiting for work to be completed to the exterior of the property which has been delayed due to the landlord requesting two more quotes in addition to the two we have already obtained, which is his prerogative to do so. Once the landlord chooses a contractor from the quotes we are obtaining and work is completed outside, then the outstanding works to the interior will be completed.

We are working hard with the landlord to rectify the issues at the property. However, if you are not happy with time this issue, that was reported in January 2024, is taking to rectify then your partner is of course welcome to give notice to end the tenancy and find a larger property that may be more suitable for the size of your family.

Regards
Lesley

Sealeys Walker Jarvis からの回答

2023年12月6日

Dear Nicky,
As we have pointed out to you on several occasions, in writing, your landlord is unable to release you from your tenancy until you deliver up vacant possession on the property, which you have not been able to do. As previously stated, we continue to obtain legal advice regarding the correct course of action with your tenancy and will keep you, and your landlord, updated throughout the process.
Regards
Michael Sears

Sealeys Walker Jarvis からの回答

2023年10月13日

Thank you for taking the time to write this review. I am assuming you regrettably had issues with our reference supplier. Would you be kind enough to provide all the details of your experience via email to admin@sealeys.co.uk as we are keen to raise this with our supplier?

I am pleased to hear all our staff provided you with a great service. Kind regards Lesley