Select Saunas レビュー 

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2025年3月31日

Hi Edward,

We appreciate your review!

Alex

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2025年3月29日

Hi Jose,

Thanks for your review! We're glad to hear your sauna arrived on time and that we could quickly resolve the missing parts for you.

Wishing you many more relaxing sauna sessions!

Alex

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2025年3月18日

Hi Jim,

We’re sorry to hear that your experience wasn’t as smooth as expected. Regarding the lead time, there was a production backlog from Almost Heaven at the time of your order, as well as some severe weather, which caused a longer wait than expected. It looks like we did have a conversation regarding this, and we appreciate your patience in choosing to wait for your sauna to be delivered.

As for the damage during delivery, we completely understand how frustrating that can be. While the carrier is responsible for the safe delivery of your sauna, we are always here to assist with replacements when necessary. If there’s anything outstanding that needs to be resolved, please don’t hesitate to reach out. We’d be happy to help!

Alex

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2025年3月17日

Hi Gregory,

Thanks for your review! We're happy to hear that you love the sauna, and we hope you continue to enjoy it for years to come!

Alex

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2025年3月17日

Hi Wynter,

Love to hear it! Thanks for your support, and feel free to reach out to us if you need anything else!

Alex

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2025年3月14日

Hi Kim,

Thank you for your kind review! We’re glad to hear the sauna arrived on time and that assembly went smoothly. Apologies again for the bucket and ladle mix-up, but we’re happy we could get that sorted quickly. Enjoy your sauna!

Alex

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2025年3月12日

Hi Rachel,

Thank you for your review! The FD-4 is an amazing choice, and we're thrilled you're enjoying it. We appreciate your kind words about our customer service!

Alex

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2025年3月12日

Hi Brandon,

Thank you for your review! We’re really happy to hear you had a smooth experience. Enjoy your sauna!

Alex

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2025年3月14日 に更新

Hi Chris,

Thank you for your feedback. We want to clarify that our order confirmation email clearly stated an up to 8-week wait time, as your sauna was made to order. We understand that purchasing a large item can cause some anxiety, and we’re always happy to help if a customer reaches out for an update - that’s completely understandable. However, at that point, there was no need for additional communication, as your order was progressing as expected and in line with the timeline provided.

We do our best to keep customers informed while ensuring timely order fulfillment, especially during busy seasons. If there’s anything more you feel we could improve, we’re always open to hearing your thoughts.

Alex

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2025年3月6日

Hi Tara,

Thank you for your kind words! Enjoy your sauna, and let us know if you ever need anything!

Alex

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2025年3月6日

Hi Sam,

Thank you for sharing your experience! We sincerely apologize for the delays and any frustration they caused. The lead time was based on the estimate provided by the manufacturer, but due to an exceptionally high demand during the Holiday Season, production times extended beyond what we were initially told. Additionally, the rescheduled delivery dates were unfortunately impacted by severe weather conditions, which made it unsafe for the carrier to proceed as planned.

Regarding the heater issue, we’re very sorry for the inconvenience. It looks like there was an error in packing, and while we’re glad to hear it's been resolved, we know this isn’t the experience you expected. We also appreciate your feedback on the Almost Heaven Spectacle base as well - we typically receive very positive reviews on their craftsmanship, but we’ll certainly pass along your input to the manufacturer.

We truly appreciate your patience throughout this process and would like to thank you for choosing us. If there’s anything else we can do to help, please don’t hesitate to reach out.

Alex

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2025年2月27日

Hi Shawn,

We do appreciate your patience! I'm glad to hear that you love the sauna. As for the back-ordered pieces, the wait is almost over. Your heater and rain jacket are expected to ship in the next couple of weeks. We truly appreciate your understanding, and I'm certain this will be worth the wait!

Alex

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2025年2月22日

Hi Kim,

Thank you for your review! Glad to hear you and your husband had an easy time getting the sauna set up and that it’s become part of your daily routine. Nothing makes us happier than knowing our customers are getting to relax and enjoy the health benefits that a sauna brings. Thanks again for the support - it truly means a lot!

Alex

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2025年2月20日

Hi Jonah,

We're glad to hear you had a great experience and that your hot tub is making those chilly evenings even better. Appreciate your support, and enjoy the relaxation!

Alex

Select Saunas からの回答

2025年2月20日

Hi,

Great to hear you had a smooth experience! We appreciate your support!

Alex

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2025年2月20日

Hi Timothy,

Glad we could help you find what you needed! We appreciate your support and look forward to serving you again in the future.

Alex

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2025年2月20日

Hi Gabe,

Glad to hear you had a great experience! Enjoy your sauna!

Alex

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2025年2月20日

Hi Douglas,

We appreciate your review!

Alex

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2025年2月20日

Hi Paul,

Thank you for your thoughtful review! It’s great to hear that the Almost Heaven Audra met all your expectations. Barrel saunas definitely have their charm, and we’re glad you’re enjoying it despite the skeptics! Sounds like it’s already become a big part of your family’s routine. There's nothing better than relaxing in a sauna after a long day.

Alex

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2025年2月14日 に更新

Hi Jen,

We're genuinely confused by your review. You have received responses to your emails. Your most recent message was sent outside our business hours, so it's unreasonable to expect an immediate reply.

Additionally, your return is not being delayed on our end. As we've already explained, we are waiting for an RMA from our supplier, which is standard procedure. We cannot process a return without following the correct steps, and we will update you as soon as we have confirmation. I made this clear in my last email.

Lastly, you claim the product is "misleading," yet this same item has been sold to many customers without issue. We would be happy to investigate if there were a genuine problem, but the limited information you provided, such as using your thumb as a size reference, doesn't give us much to work with.

For the record, we make a point to keep all reviews visible, even when they contain inaccurate information, such as in this case. We believe in transparency, and we trust that future customers will see the full context of this situation.

We are handling your return appropriately and within a reasonable timeframe. The size of the item does not impact the process. We will be in touch with you as soon as we hear back from our supplier, as we mentioned.

Edited for Jen's updated review:

We have been upfront and honest throughout this process, and we do not use “suspicious” language. As we’ve clearly stated, returns must go through our supplier. We do not have a warehouse, so we cannot accept a return without going through them. Additionally, your claim that we are being unresponsive is simply dishonest. You have received timely replies, including a response to your live chat inquiry today.

Regarding the product, no other customers have reported issues with its size or description. When we asked for a proper measurement, you provided an unhelpful photo using your thumb as a reference, making it difficult to assess your claim. Despite this, we initiated the return process and are waiting for the supplier’s instructions. You may not like the process, but that does not mean you get to bypass it.

We stand by our fair policies and transparent customer service. If you are serious about resolving this, we suggest waiting for the return instructions, as we have already explained.

Alex