Select Saunas レビュー 

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2025年9月18日

Hi there,

Thank you for taking the time to leave a review! Enjoy the sauna!

Alex

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2025年8月28日

Hi Dan,

Thanks so much for your review. It was a pleasure assisting you! Please do send over some photos once your sauna is built. We'd love to see how it turns out.

Alex

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2025年7月30日

Hi Pete,

We appreciate your review! :)

Alex

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2025年6月10日

Hi Emersyn,

Thanks a ton for the awesome review! Really glad to hear you’re happy with the heater and our service.

Enjoy those sauna sessions, and hit us up anytime if you need anything. Cheers!

Alex

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2025年6月10日

Hi Andre,

First off, thank you for being a repeat customer, it means the world to us!

We’re so sorry to hear about the chips, though. That’s definitely not the experience we want you to have. If you’d like, feel free to email us a few photos of that damage, and we’ll see how we can make it right. We really appreciate your patience and your trust in us!

Alex

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2025年6月10日

Hi,

Thanks for your feedback!

Just to clarify, the sauna you purchased is designed to sit on your existing floor, and the separate floor kit is a free-floating lattice to allow airflow and easy cleaning underneath. If it were solid, moisture could get trapped. If slipping is an issue, a non-slip pad or minor adjustment usually helps.

I do hope you've been enjoying your sauna!

Alex

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2025年6月9日

Hey Alan,

We were traveling for a supplier conference this past week - appreciate your patience. We'll sort your return out today!

- Chris

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2025年5月23日

Hi David,

Thanks for your review, I'm glad to hear you're enjoying the sauna! Let us know if you ever need any further help!

Alex

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2025年5月21日

Hi Jon,

We're sorry to hear that you felt disappointed, but we’d like to clarify a few key points about what actually happened.

You contacted us during our lunch break, and as soon as we returned, we saw your live chat message and responded promptly. We had a full conversation with you via live chat that same day, where we looked into your order and explained that the HUUM stones were delayed due to a backorder from the manufacturer, something we unfortunately weren’t informed of ahead of time. We apologized sincerely for the lack of communication from our supplier’s side, and regret that you had to wait so long for your stones.

While we did see that you called and emailed during our break, we had a full chat about this through our live chat system shortly after you reached out, after we stepped back in. So to say that no one returned your call or responded to your messages isn’t an accurate reflection of how things unfolded.

We’re always doing our best to provide timely support, and in this case, we responded the same day you reached out, which we feel is fair and reasonable. We do regret the supplier delay and the frustration it caused, but we also want to be clear about our response time and communication.

Alex

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2025年5月12日

Hi Joe,

Glad to hear you're loving the sauna! Please don't hesitate to let us know if you need anything else!

Alex

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2025年5月11日

Hi Jon,

Thanks for your review. Glad to hear you were happy with our service - we appreciate your business!

Alex

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2025年5月7日

Hi Raelynn,

Thanks for your review! We're glad to hear you're enjoying the sauna! :)

Alex

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2025年5月5日

Hi Yuriy,

Thank you for your review, we appreciate it! Wishing you many more relaxing sauna sessions!

Alex

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2025年4月16日

Hi Matthew,

Thanks so much for the kind words! It was a pleasure working with you and I’m really glad to hear everything went smoothly, and even better that your sauna showed up ahead of schedule. If you ever need anything down the line, don’t hesitate to reach out. Enjoy the sauna!

Alex

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2025年4月11日

Hey Clara,

Thanks for the kind review!

Chris

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2025年4月9日

Hi Joseph,

We appreciate your support!

Alex

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2025年4月8日

Hi Vanessa,

Thanks for the great feedback! Glad to hear it made the perfect gift - nothing better than a good sauna session.

Alex

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2025年4月7日

Hi Teagan,

Thanks for your review!

Alex

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2025年4月6日

Hi Tyler,

We appreciate your review! It sounds like you’re just one step away from enjoying your sauna. If you need anything in the meantime (or even after it’s all set up), we’re always here.

Alex

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2025年4月3日

Hi Hannah,

We really appreciate your continued business and are glad we’ve been able to provide the service, shipping, and pricing you need. Looking forward to working with you again!

Alex