This was a suitable part for my needs at a better price point than I could find elsewhere. Arrived on time in good condition.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gor... もっと見る
企業が回答しました
The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... もっと見る
企業が回答しました
The manufacturing of the kit is excellent, it’s a solid, sturdy and easy product to build. I look forward to its completion and enjoyment of our beautiful new sauna!!
企業が回答しました
企業情報
当該企業による記述
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
連絡先
312 West 2nd St. #3439, 82601, Casper, 米国
- +1 (866) 698-6690
- sales@selectsaunas.com
- selectsaunas.com
4.5
優良
225件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
6kw heater in a 4-person barrel is…
6kw heater in a 4-person barrel is maxing temperature to 140 degrees. Aside from this, a great experience.
2024年12月12日
Select Saunas からの回答
Hi Jeffrey,
Thanks for your review!
I believe we've been in touch regarding your heating issue, but if you need any further help, please don't hesitate to reach out again.
Alex
Select Saunas からの回答
Hi J,
Thanks for your great review!
If you need anything else in the future, you know where to find us!
Alex
Select Saunas からの回答
Hi Joseph,
Thanks so much for your kind review!
Alex
Great Vendor
Alex from select saunas is great and has been with me through the purchase and the subsequent hiccups that have arisen with some component problems on arrival. He also worked with me to make me feel comfortable I was not only getting a fair but an excellent price.
2024年11月25日
Select Saunas からの回答
Hi Ben,
We appreciate the review, it means a lot to us!
I’m confident your sauna will be a great addition for years ahead, and if you ever need any further assistance, please don't hesitate to reach out.
Alex
The order seemed seemless at first but…
The order seemed seemless at first but then I get a call for delivery and I told them that I need it delivered before an early date it November and they said it was cutting it close, so I told them I was back on the 22nd and lets arrange delivery then. A few days after the 22nd I called wondering where my product was and they still did not ship it or even arrange a shipment. Here we are on December 5 and still no product.
2024年11月21日
Select Saunas からの回答
Hi Justin,
Thank you for your feedback. We always aim to provide the best possible service, and it's disappointing to hear that your experience has been subpar.
When we discussed your delivery, we explained that ensuring arrival before November 8th was not something we could guarantee due to freight timelines. To avoid hefty holding fees from the freight company, we advised holding the sauna at the warehouse until closer to your return date, November 22nd. This was agreed upon, and your sauna shipped out before this on November 21st.
Once an order leaves the warehouse, delivery times are managed entirely by the freight company. While most deliveries are completed quickly, delays can sometimes occur due to factors outside of anyone’s control, such as routing schedules or capacity. We provided tracking information immediately on the 21st, and I believe your sauna has now arrived.
We truly believe we went above and beyond to provide you with the best service possible. By keeping you informed, coordinating shipment times around your schedule, and making every effort to ensure your sauna arrived safely. It’s unfortunate that freight delays impacted your experience, but we hope you understand this was beyond our control.
Thank you for giving us the opportunity to clarify, and we remain committed to assisting you further if needed.
Alex
It was delivered at the bottom of my…
It was delivered at the bottom of my driveway 100 yards from my house and I have no way of moving it
2024年11月15日
Select Saunas からの回答
Hi RD,
Thank you for sharing your feedback. I understand that it's frustrating to deal with a delivery left so far from your home. Unfortunately, the freight company manages the final placement, and while we do everything in our power to ensure a seamless delivery, there are occasional lapses beyond our control.
It’s disheartening to us when situations like this occur, as they affect not only your experience but also our reputation. While we are very selective with the carriers we use, this matter pertains to the freight company’s delivery practices rather than the service we’ve provided, and the unfortunate truth is that their service can be subpar on very rare occasions.
If there’s anything we can do to assist you with anything else, please don’t hesitate to reach out.
Alex
Working with Select Saunas was great
Working with Select Saunas was great. The sauna arrived two days earlier than estimated, and the kit went together well. We got a good price and some nice extras. We contacted the company a couple of times and always received a quick response with all the info needed. I would highly recommend the company.
2024年11月5日
Select Saunas からの回答
Hi VW,
We’re so glad to hear you had a great experience with us, and we truly appreciate the recommendation. Wishing you many relaxing moments in your new sauna!
Alex
Great sauna
Great sauna. Delivered super quick. Still waiting on ladle bucket and thermostat
2024年10月23日
Select Saunas からの回答
Hi Branden,
Thanks for your review! We appreciate your patience as we work to get your bucket, ladle & thermo-hygrometer set to you. These items are on a brief backorder but are expected to arrive to the warehouse soon. We’ll ensure they’re shipped to you as quickly as possible.
Alex
Harvia M3
Prompt, courteous and friendly customer service. Great prices on quality products.
Alex has answered all presales questions quickly allowing me to make my purchase with confidence.
2024年10月15日
Select Saunas からの回答
Hi Bob,
Glad to be of assistance! Let us know if there's anything else we can do for you. We're always happy to help.
Alex
Very easy process paying through Trumed…
Very easy process paying through Trumed from my HSA account. Took 12 days to arrive after ordering but it came across the country so no complaints. The sauna is awesome. It was crazy easy to put together but you do need a second person to hold while you connect the walls together. I love it and my only complaint is I didn’t get one sooner
2024年9月24日
Select Saunas からの回答
Hi Wesley,
We appreciate your feedback and are pleased to hear you're loving the sauna. Wishing you many more years of sauna bathing!
Alex
Received my sauna with 2 weeks of…
Received my sauna with 2 weeks of ordering. It was very simple to put together, and communication with the company was promptly responded to.
2024年9月23日
Select Saunas からの回答
Hi Henry,
Glad to hear the sauna arrived quickly and was easy to assemble. We're here if you need anything else!
Alex
What I did like vs. dislike
What I did like, was the customer service the delivery and the ease of install pretty quickly. One thing if I may say the product I wish It Had a little bit more information as far as specifications. I guess the infrared sauna doesn’t quite get to the temperature I’d like it to be as I do with traditional saunas. Beautiful product just wish it got a little hotter.
2024年9月12日
Select Saunas からの回答
Hi Garrett, thank you for sharing your experience. Glad to hear the delivery went smoothly and you were happy with our support. I'll consult with Sunray to see what we can do to get your specific model to a higher temp, and will reach back out to you if they have any good tips!
Christoffer
Great experience
I'm pleasantly surprised how smooth my sauna purchase went. The estimated arrival date shown at the time of purchase was accurate, the sauna arrived in one piece (nothing broken), and the communication from SelectSaunas before & after receiving the sauna was appreciated.
I was convinced something would go wrong simply because big online purchases with semi difficult shipping logistics typically do. But honestly, it went perfectly. No complaints and would happily purchase from them again.
2024年7月24日
自発的なレビュー
Select Saunas からの回答
Hi Dylan,
Thank you so much for sharing your experience! We're glad to hear everything went smoothly, from delivery to setup. We appreciate your trust in us and would be happy to assist you again.
Alex
Meeting all expectations
So far things have went perfectly. Product was shipped and delivered quickly. Everything was there along with extra parts. Instructions were pretty good and was able to assemble and get everything put together in a little longer than a day. Product is exactly as described.
2024年9月6日
Select Saunas からの回答
Thanks for leaving a kind review, Ryan!
Chris
Select Saunas からの回答
Hi Peter,
Thanks for the review! As we discussed, we’re just waiting on the next step. Feel free to reach out if you have any questions regarding this.
Alex
I love it
I love it!
Very easy to set up, it snaps together and the pieces are light. Just used once so far but very happy with the purchase. Heats up, I like the music listening feature and lights more than I thought I would, we play meditation type music and just keep our phone outside. Impressed.
2024年9月16日
Select Saunas からの回答
Hi Parker, thank you for leaving a kind review for us and sharing your experience. We appreciate it! Music and lights are welcome additions for sure! :)
Chris
Great Company Selling Top Saunas!
Outstanding experience ordering my Golden Designs Barcelona Elite 2 person infared sauna. Select Saunas answered all my questions via email almost immediately and my mom who ordered around the same time had a really easy time getting questions answered over the phone. Select sauna called me the next day after my order to schedule shipment and they were able to deliver it two days later! Shipment was quick and easy. They use their own shipment company to deliver it directly to you so it’s not just UPS tossing your package in the driveway. The sauna was packed extremely well and not a single piece was broken or missing. The sauna took my wife and I about 15 minutes to put together and it works great. Heats up to full temp in about 40 minutes and we love it. If you are looking for a golden designs sauna (amazing company building quality saunas in California with great material) then there is no better authorized dealer than select saunas!
2024年9月4日
自発的なレビュー
Select Saunas からの回答
Hey Kevin, thanks so much for the kind review!
We're so glad you are happy with the sauna and that you appreciated our specialized shipping which got it to you safe and sound in just a few days. Those GD saunas really are easy to assemble, I'm glad you could get up and running so fast! Here's to years of great sauna use. Thank you! 🥂
Christoffer
Select Saunas からの回答
Thanks for leaving a kind review, Jo.
Select Saunas からの回答
Appreciate the 5-star review, thank you!
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