Sendle レビュー 2,081

Seems that Sendle are a World Wide Screw Up
I ordered some collectable Iron Maiden Beer, Packaged beautifully, Fragile all over the box.. well after waiting and waiting and waiting with no updates for over a week it finally came with the side of the box caved in.
The company I purchased on were understanding when they saw the photos and were happy to replace them... I was also put on a NO SENDLE list.. I love they exist so you can get other couriers to deliver instead.
WHAT is scaring the Sh@t out of me now... I just ordered a guitar... paid the delivery..Australia Post was suppost to be the handler.. instead I got a message saying SENDLE are delivering it to me from Melbourne to South Australia
GOD HELP ME, THEN.. the supplier said make sure you check the guitar when it arrives before you sign it as once you do the courier no longer have responsibility for the item.
This company is Sh!t in every way

Sendle was the courier for my package, despite reporting the package not received immediately the next day, the response I had to chase up to get was that it was delivered. Went through another round of investigation after my complaint requested a call back or contact, but never heard anything back. When I followed up the third time, they suggest I file a theft report for the missing package and seek the seller for compensation. won't take responsibility for wrong delivery of package. their stance is if the courier partner said it was delivered to the right address then it is delivered, regardless of facts. my advice is avoid Sendle.

Appalling. Absolutely terrible. Told to leave parcel out which I did. Never picked up on the Friday and because we didn’t go out the front didn’t know till late Saturday. Left out Monday. Not picked up. Chat to sendle. Apologies and will be picked up. Was not. Canceled with them and went to australia post. Parcel delivered in two days. Meanwhile it’s two weeks later and a guy from sendle just turned up at my door to pick the parcel up! Absolutely disgraceful. Also, he couldn’t speak English and was as confuseds me. I know sendle took on a different contractor since we’ve been here. The one before was fantastic. This company is abhorrent. All about the $ not the service.

Didn't make any effort to deliver my parcel. Were useless in helping resolve my issue. What a waste of time.

Never......NEVER......allow a parcel to be sent via Sendle. It will sit in a depot for weeks and launching an investigation will go completely ignored. The drivers they hire in Canada come from another city and have no idea where they are going and your parcel just gets stuck in a pile in their depot because they dont know how to find your house, no matter how easy you make it for them. It's stunning how their drivers can't deliver a simple package. I've given up on ever seen my parcel.

Was informed my parcel had been delivered at midday last Wednesday, come the Friday 3pm still nothing so informed them I was starting the refund process. The sender then informs me that I’m being unreasonable ( worse than that) and they have stoped delivery and recalled the package. Strange, if it’s supposed to have already been delivered!

I had the most frustrating experience with Sendle and would never recommend their services to anyone. Here's a rundown of what went wrong:
- Late Delivery: The delivery was supposed to take 3-5 days
- High Costs: For the price I paid, I expected a reliable and efficient service. Instead, I got the opposite. There are much better and more affordable options out there.
Overall, my experience with Sendle was a complete disaster from start to finish. Save yourself the hassle and use a different courier service.

Worst carrier I've ever seen. Too many drivers just don't care and lack professionalism, useless customer service, they don't even border reading provided informations. I even provided a map after the first day it was out for delivery without making it to me. My parcel was about to get back to sender for wrong adress even if I confirmed it right 4 times in the previous days. I had to jump through some crazy hoops to have someone call me... because you can't call them, to have them try again by following instructions they had all along. Finally made it a few days late. I really have to admit I really got scared they would just loose the parcel. They might be cheap, but still not worth the money they'll ask you. Keep looking for other options.

Several customer have complained about product being marked as delivered however nothing was received. A number of customers even stated they we home at the time of delivery. When reaching out to sendle they took no accountability and simply stated the product was left in a safe place… our customers experience is clearly otherwise. Disappointing service and damaging to any business considering using this service.

Terrible company. Lost x15 of my packages from Australia to Europe with no refund. No communication, very slow to look into what happened. Parcels are now said to be destroyed by DHL due to their lack of communication. Has damaged my business, lost me a lot of money and damaged my reputation. No offer of a refund or any compensation.
After using for years, I will NEVER use again.

On numerous occasions there has been no pickup followed by no attempt at a re-pickup. My office is literally 1 minutes walk from a post office. Fielding questions from annoyed customers knowing that a more reliable service was only a stone's throw away is agony.

Sendle you HAVE to take CouriersPlease out of your network. Sure they might consistently bid the lowest to secure more jobs, but they clearly have no issue constantly breaching SLAs.

Either deliver on your promises, or charge more until you can.

Sendle are great when they pick up parcels from your home address but if you drop off a parcel at one of their drop off hubs it wont get picked up at all. When you complain a week later that the parcel is still sitting there thats when they try to do something.

Package from NSW to Adelaide.

Tracking now shows in Perth. Reach out to support, have to fight awful AI to get an agent. Agent says "Our couriers sometimes make mistakes due to high number of packages. Don't worry we still deliver by COB tomorrow. Check con note today "there's been a delay, please allow 2 more business days for delivery"

4 days later still not delivered. Canned replies from reps with no empathy or intent to resolve just telling me to be patient and they are so busy mistakes happen. Parcel is now 7 days over due from original eta.

Honestly. Between them and Aramax I am not sure who is worse. Just steer clear of these clowns

I couldn’t possibly be more negative about this company , the only thing they are good at is losing parcels , they pay their couriers $2 a parcel and wonder why things go missing . I have given them so many opportunities to show they have picked up their act but they don’t even supply scanners or anything that can print off a proof of drop off so when your parcel goes missing you haven’t a leg to stand on . Then when you complain they say they are investigating . The investigation never finishes , that’s because it never starts . They haven’t got one professional side of the business . I have no idea why the government hasn’t closed them down . There isn’t even a phone line to enquire or call . You get stuck with a robot going round and round in circles . It’s only a matter of time before they are held accountable for the appaulling service they charge for but not provide . I can’t give a single positive for sendle . I am not talking 1 bad experience . I’m saying 1 in 5 won’t end up at the address it’s meant to go to . Fair trading need to step in , perhaps they may be able to sort this shonky shipping company out before they send innocent business’s broke .

I have used Sendle since it started in Canada for online business. Rates seem to be less but so does service. On numerous occasions they have not picked up our parcel. Good luck getting in touch with someone as most replies are automated and when a rep does email you they just make excuses but done guarantee anything. If you are business be smart and use Canada post, a bit more money but atleast a service you can count on.

It’s really a disgusting policy that sendle requires a cost invoice from someone’s supplier to file a claim. It’s 300% none of sendles business what someone paid for their product they resold and who their supplier is: absolutely totally irrelevant to the entire claim - you strictly need to know what the customer paid so the customer can be reimbursed. That is it. I will be filing complaints and reviews in other ways until sendle redecides their policy. Highly unprofessional to require this, honestly I wish I knew about it before I chose sendle 3 years ago to start doing business with.

Oh and that is on top of also requiring your banking information and routing number to receive potential compensation for the claim. Absolutely bewildering how a company has such privacy violating policies!!!

Only 3 of 6 large packages arrived (Australia to London)! Sendle does not know why 50% of my packages have not been delivered!
1. Sendle gave false information on their dashboard regarding package tracking- no information for ages then suddenly date sequences that did not make sense! NO EXPLANATION SUPPLIED.
2. One package did not leave Australia and was sent back- no explanation has been provided, despite this being "escalated"!
3. Sendle LACKS ANY VISBILITY with international suppliers and is NOT WILLING to follow through with those suppliers to get detailed responses - Sendle does NOT take ANY ownership whatsoever once packages have left their hands and given to LOCAL OR INTERNATIONAL DELIVERY SUPPLIERS.
4. Sendle has offered NO EXPLANATION why their Sendle POLICIES were NOT FOLLOWED prior to the 6 packages all leaving Sendle's hands - ie weighing and checking sizes of packages and charging extra if required (if that was the issue- STILL UNKNOWN)?
5. Sendle states that I should be tracking the international leg of my packages trip via local delivery supplier - however when the tracking numbers were supplied there was NO INFORMATION supplied ie NO VISIBILITY!
6. Sendle stated they were following it up when the lack of tracking information was pointed out - BUT THAT was OBVIOUSLY A LIE.
7. Sendle then eventually supplied 2 different delivery carriers for each package (each with different tracking numbers!!!) and told me to contact them for information on where my packages were!
8. Sendle kept passing me from one support agent to another, saying it was being escalated, providing the same placating non-information AND THEN I find out that the packages have been processed for return. Why did Sendle not take that window of opportunity to resolve the issue with the packages in London prior to the return process to Sydney commenced?
9.Sendle are now stating that there is no opportunity to intercept once the return to send process has commenced. They state Sendle has NO VISIBILITY - thus obviously NO RESPONSIBILITY OR WILLING TO TAKE OWNERSHIP of the issue!!!
10. Sendle DOES NOT KNOW WHY it is now taking 90-120 days to get the packages back to Sydney even though it did not take that length of time to supposedly arrive in London (plus I was originally told only 90 days- why now 120 days??)
11. Sendle is NOT OFFERING to arrange for the packages to be return to London when they arrive back in Sydney.
Sendle has not taken any ownership, lacks any visibility for international deliveries, is not willing to esclate and define a solution- THEY DO NOT CARE!

Had 2 packages to be picked from Langley, BC. For 4 days, the packages were not picked up. Excuses that the drivers are busy or Sendle cannot get in touch with the franchisee (Yes, they have franchisees running packages). On top of the delay, the franchisee (I suppose) had the audacity to put a note on the tracking page saying the driver was there to pick up the package but the package was not available which is a white lie because the package was left outside, marked & labelled the night before. The company not only does'nt care about your delays but makes up false excuses. Also only webchat available for any follow-ups, no phone number. Finally cancelled my pickup and used another service. Never would I trust Sendle again.

Delivered my parcel to another address. Extremely unhelpful. Almost impossible to get into direct contact with them. I suspect so you can't complain about their inadequate service to them. The company I had initially brought from had to reach out to them, sendle said they would rectify the issue to no avail.

This company is so hopeless in their word. You place a booking & they don't show up. Then they have a hide to tell you that the item wasn't ready when it was. Gets re-booked again for the next working day plus they assure me it will be monitored for collection & again they don't turn up. I complain & then they state wow the area that I am in, is lacking their recourses when I am in a local area not far from their pickup points. So unhappy that I had to use another company & the job was done within one day from Sydney to QLD to their door.