Sendle レビュー 2,081

Sendle is very good at 'understanding your frustrations', but not at actually getting the parcels picked up that you pay to be sent

My parcel sat on my front porch for an entire week from Monday to Friday and didn't get picked up. I submitted two enquiries with support agents who were very apologetic and assured me they were doing everything they can to get my parcel picked up the next day, but yet each time I get home from work the next day and there it is still sitting there.
Couriers Please are also to blame as they are the actual courier that Sendle organised to pick up the parcel in question, they have a bad enough reputation in themselves.

Sendle did give me my money back after I complained the second time, but what's the point of the service if they don't even pick up the parcel?

If you have an online business, don't even consider Sendle if you have any respect for your business's reputation. You will definitely have some negative reviews coming your way if you do.

What an inept company, brutal service, they didn't even try to deliver my package and sent me a picture saying its a large location a tourist destination.

It went to the hub and back to my house.

They blamed me for their default setting of leave in a safe space.

DO NOT USE THESE INCOMPTENT FOOLS.

Their customer service is worse than CANADA POST if you can believe that.

One an done goofs.

Enjoy the demise of your company and crap culture, because you won't last

They just didn’t pick up. 8 packages. No word. Nothing. Hopefully they can refund competently.

3 weeks and no sign of my delivery. They have no idea where it is. Neither does the sender. I believe they’re fraudulent and will be lodging a complaint through the ACCC and I suggest others do the same.

I wish I would have seen the reviews before using their service.

its been 3 daya and no one has showed up to pick up my package. And everyday they update the status that address is closed although the instructions clearly says the package is in letter box.

No one came to the door trued to knock or ring the bell. I have the cameras at the property and I cant see anyone coming up and trying to retrieve the package.
Irresponsible, pathetic service

Absolutely awful.

For one package they picked up, which had expensive camera equipment in it, they actually opened the package and separated the camera parts into two different shipments without any communication. I received some of the parts in new packaging, and had no idea for a few days where the other parts were.

Then for other pickups, they just don't show up for days, and eventually after I cancel and use aus psot instead, they send multiple pickup drivers to my house over a week later.

We never received our 3 packages. How can packages get lost? I'm very disappointed as these 3 packages contained our personal item from our cross country move that ended up staying behind. Our friends mailed to us and now our personal belongings are forever lost. Very 😔 sad. I am praying that somehow a mircle will take place and we at some point might get them.

Purchase a item online from ebay, the item was sent using Sendle. We are a business with a large corner block in a industrial area, we have large signage stating who we are and out Lot number, we have been here for 20 years. We are Lot 11 and are on a two road corner, when we buy online we use our address and also state the two road corner we are on. The drives that Sendle use to deliver parcels are so incompetent they go to number 11 which is a vacate block, get confused backup and drop of at number 9 on the front step, and call this delivered. This is a ongoing problem which I am sure I am not the only one who has this happen to them. I am now going to try to only use the corner of the two roads as my address for my deliveries let see if they still can't find me.

They literally never pick up on time. The system automatically schedules the pick up again for the next day, which again results in the driver not showing up again. Every time this happens I go to the chat because there is zero phone number to contact them. I am told someone will come that day. Lo and behold no one shows again. Ask for a manager as this is continuous problems almost with every shipment. No manager called me. I am canceling the account as it’s is just not worth the follow up on packages.

The customer service made the whole situation completely worse, failed to pick up my parcel 4 times and then lost my parcel after three months and then failed to provide any compensation. The customer service is so bad - don't support this business, support Australia Post, they had a chance to remedy the situation and didn't now i need to warn everyone about how bad this company is - save your money!

The delivery time from Perth to anywhere is ridiculously long. The stress it causes me as a casual eBay seller is not worth it. Be cautious that if you ask for an investigation into a non-delivered package, they take longer by taking 7 days to find the parcel. If not located you can claim on their insurance but this will cover refunding the buyer not the additional missing item.

FRAUDELENT INSURANCE. THEY MAKE EXCUSES TO NOT ACCEPT YOUR CLAIMS. BAD EXPERIENCE WITH THE SUPPORT. I WOULD NOT RECOMMEND.

Sendle does not help me track my order which is already lost in transition somewhere. I am extremely disappointed in their delivery. Or should I say non delivery. It was meant to arrive 2 weeks ago..........

What a waste of money and time. Not a reliable service at all.STAY AWAY FROM USING THIS SERVICE!!!
The pickup drivers are rude and ignorant of their own company's rules.
Never using this service again.

I would rate them 0 stars if I could. Held my package for more than a week in their depot. Couldn’t do a customer pickup because it takes 48 hours to process… no it’s just laziness. Terrible “customer service”. I had to chase up every single update, they never took initiative to talk to me. I ended up telling them how much of a piece of crap (worded differently) company they are and I don’t ever do that. Never gave the initiative to give me notice when it was delivered. I of course had to send an email to let them know. Full of laziness, disorganisation and lack of training.

Delivers back to sender twice with no reason, the package ends up in a parcel locker somewhere that's nowhere near the delivery destination.

Never once has a parcel been delivered by Sendle in a timely fashion, just once would be all id ask but it seems an impossibility to them, ps dont bother contacting them, it'll just waste more of your life....

Stay away from this company. They do not pick up the parcels and then put a false notification for customers saying saying parcels were not ready complaint many times but no in vain. worst customer service, they say they are investigating the issue reported but they do not do anything. My business is not going to use Sendle anymore.

This company is clearly a scam. I'm not even sure they attempt to send items. Under no circumstance should you use his company as a business owner. Nor should you buy anything from any company that uses this as their shipper. Stay very far away. You're better off using FedEx so you can believe it.

I’ll never shop on any platforms again that are partnered with sendle.