Senior.com レビュー 215

The item I bought didn’t ship out to my address

On 6/19/25 I placed an order for: Nova Medical Heavy DutyBariatric Transport Folding Chairs - Extra Wide 22" SeatBrand New / Blue 332B FedEx tracking picture shows thatthe package was delivered on the porch 6/25/25. I neverreceived this package nor did i sign for it. I contactSenior.com to advise package was never received and theystated that they would file a claim with FedEx claim#C197148579 and that claim was denied by FedEx and whenI contacted FedEx they would not provide information as towhy it was denied because I was not the shipper. I contacted Senior.com requesting a refund and they advised that they would forward to management and someone would contact me. I have made several phone calls and multiple emails requesting status of my refund and still have not heard from them. I would be very mindful of placing an order with a company that clearly sees that an item was not received and refuses to refund!!

Great customer service.

I have placed two orders with senior.com. Last time they printed the label and after 2 weeks I called them and said the shipping label has been printed but the item has still not been shipped. Then they finally shipped it. This is my second time ordering and the same thing is happening. I ordered my item on July 28 and now it is August 11 and the tracking status only says label printed -- preparing to ship. This has been going on for two weeks and they said they ship within 4 days. This is NOT true.

Nothing to tell. I ordered a replacement remote and it works!

Gonna be so helpful when my husband falls

I still did not get the item.

It took a long time to get my rollz but when it showed up it was as advertised, packed very well and undamaged. Special thanks to supervisor Alex who went out of his way to investigate why my order was late.

Delivery of item ordered was timely. However, I feel like I was tricked into ordering extended service. It was automatically added to my order without me having to explicitly select it. Sent note to Customer Service requesting a refund for the extended service, but have had no response nor have I seen a credit to my credit card.

Overall a good experience. I was able to get the product shipped quickly and it arrived as ordered. My only issue was on the FedEx side, out of the control of Senior.com.

Great product and great experience with the company.

I ordered Compression Stocking, after I visited the store, since none were available.
After a week of waiting I put a call in. I was promised to receive an email . No e mail received!
Another call next day!
Jeff promised to let me know when this shipment will arrive. So I am still waiting of the outcome.!
I am kind of disappointed! Uta Roeck

I needed the remote in the worst way
I didn't want to get rid of my chair and looked to see if you guys still made remote to replaced my old one .was so happy to receive the new one.I had looked at the other lift chair but didn't see the style I have.Enjoyed my chair for a long time
This company has really good and sturdy recliner.

I had a great experience with Senior.com. I went to their store in person and was impressed with the selection. The staff, especially Alex, is knowledgable and pleasure to deal with. Alex patiently helped me out with a recliner for my mom and went above and beyond to get her a special part for the chair after the sale. I can't recommend Alex enough!

Ordered the wrong thing. So I returned it. still haven't gotten my refund. Practically stole my money at this point

Received email saying order shipped. But thus far USPS nor Senior can say if it shipped or where it i

They advertise to seniors and do not disclose that a restocking fee is charged if the item does nor work for them as advertised. Also, it takes 3 weeks for an approval to return and 4+for a refund. I'm saying 4+ weeks because I still have not received a refund. Seniors would not buy if they new in advance that there is a restocking charge. To order something unseen for a senior and then still no refund for more than 4 weeks. Of course shipping on top of that had to be paid again. I opened the box for my mother and set it up and we immediately knew it would not work for her because she could not open and close the walker without my help and it was not easy for me either. They do not care. The entire transaction was disappointing and felt like fraud was being committed. Still waiting on refund.

The exercise strap arrived quickly and adds to my therapy routine.

I ordered a motion sensor alarm. I received a music player.