I bought a kit on sale for $79 and received a free Silver membership. I uploaded my DNA to two of their apps and nothing. I mean the PDF was blank and I cannot get any response from them through ema... もっと見る
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Recommended. They sequenced my entire genome and have detailed, interesting dna reports. Previously tried 23me but it did not deliver as many health insights, while the sequencing reports provided in... もっと見る
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Como siempre resolviendo dudas que surgen con el tiempo de forma adecuada y amable
企業が回答しました
I ordered a DNA testing kit around a month ago and encountered a problem: for whatever reason, I couldn't choose my new address (in the Netherlands), so I filled up an old German one. I immediately... もっと見る
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企業情報
当該企業による記述
Live Healthier, Happier, and Longer Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results. Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework . Our only allegiance is to you, our customer. World-Class Customer Support We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us by email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger . Your satisfaction and trust are our top priorities.
連絡先
680 E Colorado Blvd, Suite 180, 91101, Pasadena, California, 米国
- 1-833-544-0001
4.1
ほぼ満足
7件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Resolviendo dudas
Como siempre resolviendo dudas que surgen con el tiempo de forma adecuada y amable
2022年5月3日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hola Consuelo - Gracias por tu reflexiva reseña.
Great, recommended service.
Recommended. They sequenced my entire genome and have detailed, interesting dna reports. Previously tried 23me but it did not deliver as many health insights, while the sequencing reports provided info on a lot of the things I wanted to know about. I also feel good knowing my data is safe and that now that my genome is stored in my account and that it is easy to find out more info whenever I want by using their other reports, and they have many reports.
2021年11月15日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hi Matthew - Thank you for your review.
I bought a kit on sale for $79 and…
I bought a kit on sale for $79 and received a free Silver membership. I uploaded my DNA to two of their apps and nothing. I mean the PDF was blank and I cannot get any response from them through email. I am not happy, but who would be after paying $79 and not receiving anything in return.
After posting this I received an email response and credit for the blank results. It appears that there is an issue with the app and they reached out to their developer to look into it. Now that I received a response I can be patient and wait until the app is fixed. When it is and I have my results I will amend my review to 5 stars, mainly for their customer service. So far they have treated me like a major corporation and not like an irritable penny-pinching individual.
2021年11月6日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hi Ron - I apologize for the frustration and the issue with your Genetic Ancestry with Haplogroups report. Whenever there's an issue, we'll always make it right. We've already contacted the app developer and they anticipate the issue should be resolved within a couple days. Regarding your support tickets, we received two support requests from you yesterday (Friday) and we usually respond within two business days. I apologize we weren't able to provide a same-day response. We are expanding our Support Team to provide faster turn-around-times.
Great experience with Sequencing
Very happy with sequencing. Had my genome sequenced using their ultimate genome kit. Took 10 weeks to get my results. Learned more about my genes than thought possible.
2021年10月31日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hi Amanda- Thank you for your review.
This was a great experience!
This was a great experience, so much better than 23 & Me. I highly recommend!
2021年10月30日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hi Valery - Thank you for your review.
No customer support (solved)
I ordered a DNA testing kit around a month ago and encountered a problem: for whatever reason, I couldn't choose my new address (in the Netherlands), so I filled up an old German one. I immediately wrote to the customer supply and asked them to change the shipping address to a new one. After I week I got a reply that the address was changed. One more week passed and I noticed that in my profile address was still the same old one. I wrote them again and got no answer. After a couple of more days I got an email saying that the kit is shipped to Germany. But I don't live there anymore! So I will have to ask someone to pick it up there and ship it to me and also pay additional costs for the shipment. Customer supply is silent again. I don't really know what to think, it seems like a scam to me... Hope it is not though...
P.S. shortly after writing this review, customer support reached out to me saying that they are going to tackle the issue and ship me a new kit. Thanks for the fast cooperation!
P.P.S. A couple of days later I got the shipping costs reimbursed and got reassured that I will receive the kit at my new address
P.P.P.S. Received a new kit and gave one extra star to the ranking
2021年10月1日
自発的なレビュー
Sequencing.com - Pasadena からの回答
Hi Alina - I sincerely apologize for the issue updating the shipping address on your order. This was our mistake and we take full responsibility. We're shipping you a replacement kit and I've reached out to you by email to apologize and discuss your concerns. I look forward to speaking with you. -Hannah (Support Team Lead)
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