The product is innovative and corrects the problem that most products can’t. Absorption! Plain and simple this stuff makes it past all the dead layers of skin because of the applicator so the pro... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have done three treatments so far, can´t see any difference at this point. Easy shipping, but as the other reviewers in here, I am tired of the pushing from the company to buy other products - both... もっと見る
企業が回答しました
Purchasing was easy. The website provides very clear obvious options for purchase: one time or subscription. You just need to pay attention. Seranova must have listened to the reviews: there wer... もっと見る
企業が回答しました
The experience was good. The videos were very helpful although I don’t like how they push more product on you tell it no thank you and then it’ll take you to another screen where it gives you a discou... もっと見る
4.4
優良
4716件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vanessa and Sarah help me with my…
Vanessa and Sarah help me with my return. There were no issues there were no problems and it was an easy process. So glad y'all could understand that right now I just can't afford this product but I do love it and I will order in the future.
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your review.
We are pleased to hear Vanessa and Sarah were able to make the return process smooth and hassle free. We completely understand that circumstances change and we genuinely appreciate your kind words about the product.
We look forward to welcoming you back whenever the time is right!
Warm regards,
Seranova ✨
Returning a product
I was stressed because I didn’t realize that I had signed up for a subscription product until the product was ready to ship and by then it was too late. I emailed to have my subscription canceled and Vanessa was more than helpful. She sent detailed instructions on exactly what to do to send the unopened product back. Just when I thought it was a hopeless case, Vanessa came through. You hear stories of poor customer service when trying to make changes to an order or even contact customer support. Vanessa was great. 5 stars!
2026年10月8日
自発的なレビュー
Seranova からの回答
Thank you for your review.
We are truly pleased to hear Vanessa was able to turn a stressful situation into a smooth and straightforward resolution. Clear guidance and genuine care in moments like these is precisely the standard we hold our entire team to.
We will ensure Vanessa receives the recognition she so clearly deserves and we hope to welcome you back in the future!
Warm regards,
Seranova ✨
ANNOYING videos before you can actually check out!!
I have read many positive reviews about this product and really wanted to try it! However, after all the ANNOYING "Just wait, there's more" videos, I was thisclose to just scrapping my order! I felt like I was being held hostage just to get the same deal that is offered on the website. If the product does what it promises, I'll come back and leave a 5-star review!
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your honest review and we are truly glad you persisted!
Your feedback regarding the checkout experience is genuinely appreciated and will be passed on to the relevant team for consideration. We are confident the product will earn that five star review and we look forward to hearing about your results!
Warm regards,
Seranova ✨
Just didn't like how long it was
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Have to watch videos to continue on
Explanation on how it works was well discussed. But the videos were too long.
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your review.
We are pleased to hear the explanations were clear and informative and your feedback regarding the video length is noted and will be passed on to the relevant team for consideration.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
LIking the product so far
LIking the product so far, but the aggressive selling to add multiple products to your order is annoying.
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your review.
We are pleased to hear you are enjoying the product so far and your feedback regarding the purchasing experience is genuinely appreciated and will be passed on to the relevant team for consideration. Please know that all additional products are entirely optional.
We look forward to your continued results!
Warm regards,
Seranova ✨
Showing them before
Showing them before, and after is brilliant, however, having too many add-ons, I got frustrated and wanted it just to be over
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your honest feedback.
We are pleased the before and after examples were compelling and your comments regarding the additional offers are genuinely noted and will be passed on to the relevant team for consideration.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
2 treatments in
I have only done 2 skin treats so far but am loving the results so far.
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your review.
Loving the results after just two treatments is a wonderful start and a strong indicator of what continued use will deliver. We look forward to your continued progress!
Warm regards,
Seranova ✨
Basically tired of trying to figure out…
Basically tired of trying to figure out what i can keep doing to keep my skin better and not keep getting disappointed. Hoping this is a one time purchase as I was told aside can't afford to keep paying , I requested a one time purchase. I hope thar promise us kept, I cant do subscriptions
2026年10月14日
自発的なレビュー
Seranova からの回答
Thank you for your review.
We completely understand your concerns and want to assure you that your one time purchase request will be fully honoured. Should you have any concerns at any point please do not hesitate to reach out to our team directly at info@seranovabeauty.com and they will be happy to assist and confirm your order details.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
Seranova からの回答
Thank you for your review.
We are confident the product will deliver and look forward to hearing about your results as your treatments progress!
Warm regards,
Seranova ✨
Seranova からの回答
Thank you for your review.
We are pleased to hear the experience was easy to navigate. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Seranova からの回答
Thank you for your feedback.
We appreciate you sharing this and will ensure it is passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
I’ve only used 3 treatments so far
I’ve only used 3 treatments so far, but I feel it’s working. Can’t wait to see what 6 treatments look like!
2026年9月8日
自発的なレビュー
Seranova からの回答
Thank you for your review.
Feeling the difference after just three treatments is a truly encouraging sign and we are just as excited as you are to see the results after completing the full six treatments.
We look forward to hearing about your continued journey!
Warm regards,
Seranova ✨
Seranova からの回答
Thank you for your review.
We completely understand the nerves and skepticism and we appreciate you giving Seranova a chance. We are confident the product will speak for itself and our team is always available at info@seranovabeauty.com should you have any questions along the way.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
I'm interested to try it
I'm interested to try it, but it's a very hard sell with adding item after item. I guess you have your reasons, but offering things up front would be easier to evaluate
2026年10月13日
自発的なレビュー
Seranova からの回答
Thank you for your honest feedback.
We appreciate your perspective and your suggestion of presenting everything upfront is a truly thoughtful one that will be passed on to the relevant team for consideration. We look forward to hearing about your results!
Warm regards,
Seranova ✨
Worst Customer service I’ve ever…
Worst Customer service I’ve ever experienced. I ordered the product and then I got an email stating that my order didn’t go through, I needed to complete my order so I went back in and completed it and then I was charged twice. I immediately emailed them and told them I did not want two orders. I only wanted one order and I was charged twice one at $135 and the other one for $170. They later came back and said it had already been processed and there was nothing they could do about it and I had to wait until I got it and then they would give me return instructions, but I had to pay for the shipping, which is absolute BS. I think this is a scam!!! I think they did it on purpose, you can’t tell me that they couldn’t stop the process of the other order. So I’m sending them both back. I just received both packages today, I don’t want anything to do with this company.
2026年10月13日
自発的なレビュー
Seranova からの回答
Thank you for sharing your feedback and we sincerely apologize for the confusion this experience caused you.
The email prompting you to complete your order was most likely triggered automatically by an incomplete cart, which resulted in two separate orders being placed. By the time we were made aware, both orders had already been dispatched and could no longer be cancelled at that stage. We are truly sorry for the inconvenience.
Regarding return shipping, we want to be transparent — our refund policy clearly states that return costs are the responsibility of the buyer and this information is openly available on our website. We apologize if this added to your frustration.
Our team has reached out to you via email to assist with the return process and we kindly ask that you reply so we can get everything resolved for you as quickly as possible.
Warm regards,
Seranova ✨
Worst customer experience ever!
Worst customer experience ever!! First off, They ignored me for 2 weeks and blocked my email address when I was trying to email them pictures of my unopened products!! They claim to have a 90 day return policy, but it’s really only 30 days AND if you send product back they do not provide a return label, so you have to pay for return shipping. Worst part is I live 20 min away from the return address yet they refuse to accept me dropping it off. So now I have to pay $20 to rerun something I could easily drop off. Their customer service phone number is disconnected and they don’t respond to what messages for weeks! I would never rec anyone to deal with this company and would be very wary of thier customer relations!
2026年10月13日
自発的なレビュー
Seranova からの回答
Thank you for sharing your feedback and we are truly sorry to hear about your experience.
We requested more information so that we could reach out to you and assist you further, however we did not receive a response. We would genuinely welcome the opportunity to look into this and work toward a resolution for you.
Regarding return shipping, as outlined in our refund policy, return costs are the responsibility of the customer. We apologize if this was not communicated as clearly as it should have been.
Please don’t hesitate to contact us directly at info@seranovabeauty.com with your order details and we will be happy to help.
Warm regards,
Seranova ✨
It took to long
It took to long, and feel if they can reduce price on first order they should if you choose to refill later.
2026年10月13日
自発的なレビュー
Seranova からの回答
Thank you for your honest feedback.
We appreciate you sharing your perspective on both the ordering process and pricing. Your comments will be passed on to the relevant team for consideration. We would also encourage you to keep an eye on our website and subscribe to our newsletter to stay informed of our latest promotions and offers.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
Too many add ons
Too many add ons. It should be an automatic bundle, not taken to product by product.
2026年10月13日
自発的なレビュー
Seranova からの回答
Thank you for your feedback.
We appreciate your honest suggestion and will ensure it is passed on to the relevant team for consideration. A bundled approach is a truly thoughtful idea and we are grateful you took the time to share it.
We look forward to hearing about your results!
Warm regards,
Seranova ✨
Seranova からの回答
Thank you for your review.
We are pleased to hear the experience was easy and seamless. We look forward to hearing about your results!
Warm regards,
Seranova ✨
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