Seriva レビュー 104

Seriva からの回答

2026年3月29日

Hi Claire,

Thank you for sharing your honest feedback—we truly appreciate it, and I’m really sorry for the frustration this caused you.

I completely understand how disappointing it must feel to wait longer for your order and then notice a price difference compared to Amazon. That’s definitely not the experience we want for you.

Regarding the Buy 1 Get 1 Free offer, I sincerely apologize if this came across as unclear or misleading. Our promotions can sometimes differ from marketplace pricing due to bundled offers, shipping costs, and ongoing campaigns, but we understand how important transparency is, and your feedback really helps us improve.

We’re glad to hear that you liked the product itself, but we truly regret that the overall experience didn’t meet your expectations.

If there’s anything we can do to make this right for you, please don’t hesitate to reach out. We’d still love the opportunity to regain your trust.

Seriva からの回答

2026年3月29日

Hi Jonathan,

I’m truly sorry to hear about your experience, and I completely understand your frustration—especially with the tracking error and the lack of updates. That’s definitely not the level of service we aim to provide, and I sincerely apologize if you felt ignored.

This isn’t acceptable on our end, and I’d really like to make this right for you.

Please allow me to personally assist you with this. Kindly reach out to us with your order details so I can immediately check the status and prioritize your case. If your order is confirmed delayed or lost, we can absolutely proceed with either a full refund or a reshipment, whichever you prefer.

Your experience matters to us, and we want to resolve this as quickly as possible for you.

Thank you for your patience, Jonathan, and again, I’m very sorry for the inconvenience.

Seriva からの回答

2026年3月29日

Hi Lala,

Thank you so much for sharing your experience—it truly means a lot to us 🤍

We’re really glad to hear that the DailyEase case has made things easier for you and helped keep everything organized. We understand how important it is to have something reliable when it comes to your daily essentials, so your feedback is incredibly meaningful.

It also means a lot to hear about your experience with Michael. Making sure you feel supported every step of the way—especially with something as important as your order—is always our priority. We’re so happy he was able to assist you and follow through until everything was safely delivered.

If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always here for you!

Seriva からの回答

2026年3月29日

Hi Gabriel,

Thank you so much for your kind words—we truly appreciate you taking the time to share your experience! 🤍

We’re really glad to hear that the case has been reliable for your daily use—sturdy enough to handle wear and tear while still being lightweight and easy to carry. That’s exactly what we designed it for, so it’s great to know it’s working well for you!

It also means a lot to hear your feedback about the service. We’re so happy Michael was able to assist you clearly and follow up after delivery—that personal touch is something we always strive to provide. Knowing you felt valued truly means everything to us.

If you ever need anything or have any questions, please don’t hesitate to reach out—we’re always here for you!

Seriva からの回答

2026年3月29日

Hi Madeline,

Thank you so much for this heartfelt review—we truly appreciate you taking the time to share this, and please extend our thanks to Babe and John as well 🤍

We’re so happy to hear that the DailyCool has been helpful in your daily routine, especially while traveling. That’s exactly what we aim for—to make things a little easier and more convenient for you. We also appreciate your honest feedback about the cable length, and we’ll definitely take that into consideration as we continue improving our products.

Your kind words about Michael truly mean a lot. We’re grateful to have team members who genuinely care, and it’s wonderful to hear that he was able to support you throughout the process. Being called a “gem” is something we don’t take lightly—thank you for that.

We’re also really touched by your message about wanting to share your life experience in person. It’s customers like you who inspire us to keep creating and improving products for the diabetic community.

If you ever need anything or have any suggestions, please don’t hesitate to reach out—we’re always here for you!

Seriva からの回答

2025年11月27日

Thank you so much for taking the time to share your experience! I’m really glad to hear that the product is working well for you and that we were able to sort out the minor issue together.

Your kind words truly mean a lot — it was my pleasure to help. Knowing that you feel supported and satisfied makes all the effort worthwhile.

We’re excited to have you as part of our Strawberry & Co. family, and we’ll always be here whenever you need us.
Looking forward to serving you again soon!

Seriva からの回答

2025年11月27日

Hi Debbie,

Thank you from the bottom of our hearts for this beautiful and thoughtful review. Reading your message truly made our entire team’s day.

We’re so grateful for your patience during the shipping delay, and I’m especially glad that everything arrived safely and that you’re loving your insulin cases. It means so much to know that they’re helping keep your daily routine easier and more organized — that’s exactly why we created them.

Your kind words about my support genuinely touched me. It was always my pleasure to help you, and I’m so happy that every update and promise I gave you came through exactly as it should. Customers like you are the reason we show up every day with commitment and heart.

Thank you for trusting Strawberry & Co., and thank you for becoming part of our family. We promise to continue giving you the quality, care, and honesty you deserve.

Seriva からの回答

2025年11月27日

Thank you so much for sharing such a heartfelt and thoughtful review. It truly means the world to us to hear how much the DailyEase Case has helped make your day-to-day life easier and more secure.

We put a lot of care into designing this case with real challenges in mind — portability, protection, organization, and temperature resistance — so hearing that it has given you peace of mind, especially when you’re on the go, is incredibly rewarding for our entire team.

I also want to personally thank you for your kind words. It was truly my pleasure to assist you throughout your order, and I’m so glad you felt supported every step of the way. You deserve that level of care, always.

Your story and experience inspire us to keep creating products that genuinely make a difference for people living with diabetes. We’re grateful to have you as part of the Strawberry & Co. family.

Thank you again for your trust, your kindness, and your wonderful feedback. 💙

Seriva からの回答

2025年9月21日

Hi Jill,

Thank you so much for taking the time to share your honest feedback about the DailyEase Case. I’m truly sorry to hear that it hasn’t met your needs and that the design caused inconvenience, especially with the tight pen compartment and lack of storage for your essential items. We completely understand how important it is for your case to be both practical and discreet, particularly when you’re on the go.

Your suggestions are incredibly valuable, and I’ll be sure to share them with our product team as we continue working to improve our designs. In the meantime, please kindly check your email as I’ve sent you a direct message regarding this matter.

We really appreciate you being part of the Strawberry & Co. community, and your input helps us do better.

Seriva からの回答

2025年9月18日

Thank you so much, Angel! 💕 We’re delighted to hear that you’re satisfied with your purchase and found the product well-made and handy. Your support means a lot to us! 🌸

Seriva からの回答

2025年9月18日

Thank you for sharing your detailed feedback, Jana. 💙 We’re glad to hear you find the case compact and convenient for meals out. We also appreciate your honest input regarding travel use and storage capacity—this helps us better understand how our customers use the product daily. We’ll definitely take your suggestions into account for future improvements. 🌸

Seriva からの回答

2025年9月18日

Thank you so much for your kind words, Diana! 💙 We’re delighted to hear that you love the added needle head compartment and that the case has been perfect for your travels. Knowing that you’ve tried similar products before and found ours to stand out truly means a lot to us. We’re so glad the quality meets your expectations, and we appreciate your continued support! 🌸✨

Seriva からの回答

2025年9月18日

Wow, Erica! 💖 Thank you so much for sharing your experience and for recommending our case to others in your community. We’re thrilled to hear that it’s been the best one yet for you—simple, reliable, and perfect for everyday use as well as getaways. Knowing it makes your routine easier and supports your travels means the world to us. We’re so grateful for your support and kind words! 🌟

Seriva からの回答

2025年9月18日

Thank you so much, Edmar! 🌟 We’re thrilled to hear that you’re impressed with the case and found it sturdy, practical, and lightweight for daily use. It’s also wonderful to know shipping exceeded your expectations and our customer service team was able to support you well. Your recommendation means a lot to us—thank you for trusting Strawberry & Co.! 🍓✨

Seriva からの回答

2025年9月18日 に公開

Thank you, Michelle 💙 We truly understand how stressful managing diabetes can be, and we’re so glad our case helps make things a little easier for you. Knowing it’s convenient and easy to carry means we’re fulfilling our goal of bringing comfort and peace of mind to our customers. We appreciate your trust in Strawberry & Co.! 🍓✨

Seriva からの回答

2025年9月18日

Thank you so much, Jae! 🌟 We’re delighted to hear that the case is helping you stay more organized and making daily management easier. Having your pens and needles together can really simplify things, especially on the go, and we’re glad this solution fits your needs. Your feedback inspires us to keep creating products that truly support everyday life. 💙🍓

Seriva からの回答

2025年8月25日

Hi Kimberly,

Thank you so much for your wonderful feedback! 🌟 We’re so happy to hear that the case has made it easier for you to carry your insulin and pen needles, and that the color options help you stay organized with your different insulins. Knowing that it keeps your insulin at a good temperature and makes life more convenient on the go means a lot to us.

We truly appreciate your kind recommendation and are glad you were able to enjoy the special offer as well. Your satisfaction is exactly what we strive for, and it’s great to know we could deliver that for you.

Thank you again for trusting Strawberry & Co. with your insulin needs—we’re always here for you! 🍓

Seriva からの回答

2025年8月25日

Hi Melina,

Thank you so much for your lovely feedback! 💖 We’re glad to hear you love the case and that it keeps your needles well organized. We also appreciate your suggestion about having a built-in cooler—that’s a really helpful idea and something we’ll definitely keep in mind for future improvements.

Your support means a lot to us, and we’re so happy you’re enjoying your case! 🍓

Seriva からの回答

2025年8月25日

Hi LaDonna,

Thank you so much for your kind words! 🌟 We’re thrilled to hear that the holders are making your insulin needs more convenient when you’re away from home. It’s wonderful to know that ordering and delivery went smoothly for you too.

Your recommendation to other insulin users means a lot to us, and we’re so grateful for your support. 💖

Seriva からの回答

2025年8月25日

Hi James,

Thank you for your great feedback! 🌟 We’re so glad to hear you find the case nice and compact, perfectly serving its purpose. Your satisfaction means a lot to us.