Servbank レビュー 302

Our Rep, Kay did a was friendly, well trained and did a great job! Thank you

I talked with Steven, today. And he went over all my payment history since I had been behind a month. He helped find the extra Money that was sent to the principal oof the loan. OMG HOW HAPPY WE ARE!! Only have to pay a lot less for September due to extra payment. I was lost making that extra payment but Steven went above and beyond to see where that mistake had been and found it. Totally sorry for the bad review before, I was just so furious. But ServBank employee Steven, YOU ARE THE BEST!! I will refer you to anyone who asks.
Thank you once again ServBank for finding that little miss stake that let us breathe again.
Joe and Maria Martinez

by far this is the worst mortgage company on the planet. Unauthorized charges withdrawn from my account . Money owed never received. Terrible customer service. Just a all around terrible experience.

Surprisingly very easy to deal with. Ran was knowledgeable and patient as I asked my many questions setting up my new account when my mortgage was sold. Very pleased

The app to pay your mortgage is the absolute worst and most frustrating experience I have had with any app out there. Every single month when I go to log in I have issues! I consistently get wrong username or password. I have literally screenshot my login info and used it the next month and that next month comes and I get the exact same issues. I’m over it! The app N reds to allow for saving login (even though it says it has it the do not save it) or allow customers to use face recognition. Please fix this!!!
I’m sure nobody else is going to pay my mortgage for me!!! Please get it right!!

Not at all pleased by the logical concept of company. Have been charged multiple late fees, unwarranted! Can't find my payments, bill me for not being able to find my payments submitted prior to due date. Being a VETERAN Super disappointed!
Sorry you were able buy my loan without my permission. You have some of the WORST customer service. Can not wait to be rid of you.

Im not at all happy with the Telephone automated system at all, its a lot like Verizon, ADMV, T-Mobile, and so on! I think they got the message that its not working to get the mortgage holders to the right party at Servbank. we have no choice but to deal with them. I got my problem squared away with my rep and had my payments automatically taken from my account to their money pit! I want a paper trail so this all can be accounted for! unlike some politicians we all know.

Servbank recently purchased my 30 yr mortgage from another provider. Servbank is horrible. Payments are processed in Dallas. Their Phoenix location is their collections group. They're not even working together on the same computer system. When your payment clears your bank on the 3rd of each month, the Phoenix group can't even see that. You have until the 15th of every month to pay. The uninformed, clueless Collections group starts calling you saying you're behind on the 15th. I've been terrorized for 2 months since Servbank took over my mortgage. My payments have been on time. Servbank is hideous! Two depts, in 2 different states aren't connected and don't even update each other. Plus you need a translator for the interaction. I actually had 1 out of 8 English speaking reps, who spoke English but more importantly actually understood it. Servbank sucks! I keep getting useless Collections calls for no reason. OMG! The unwarranted drama! Servbank is a total nightmare!

She was wonderful and very knowledgeable.

Stevan at Servbank assisted me with necessary queries I had for online banking transaction, to pay towards principal, when the site was not taking it, per my computer, also he checked for my new analysis , and further assisted towards my decision accordingly.

Amazing experience by Kay. Thoughtful and creative in figuring out mortgage solutions as we sell our home. Thanks! Highly recommend.

Finally I reached a supervisor by the name of Mary who straightened out my situation. She was kind and informative. I had been hung up on several times with people overseas. I had a supervisor who was supposed to call me back that I called twice and was told he would return my call. He did not. Terrible service with overseas Serbank. However, Mary is a keeper!

I was happy to not be put on hold for God knows how long. .They picked up within one minute, had my account in front of them and got my questions answered quickly.. wow, companies in the US can actually understand what customer service means....

Miss Bens was polite and professional. Listened to my question and answered my concern. Very good representation of Servbank.

Ms. K , handled the call effectively, demonstrating strong technical skills and providing a satisfactory resolution to the customer's issue. With a bit more emphasis on empathy and proactive follow-up, she could further enhance the customer experience. Overall, it was a well-managed call that left the customer satisfied

Would be nice if able to set up autopay right away. I also got letters and e-mails and phone calls about the transfer but when I called back (8+ prompts for me when I returned a call), was told the loan was not yet transferred and so no way to pay or set up payments. I’m still not able to set up autopay days later (says waiting for payment made days ago to process).

Ever since changing to ServeBank from the Moneysource been like a Scumbag Chicago bank
All they care about is their money not people suffering from hurricane water damage in Sarasota.
Sean Rhategan
Lakewood Ranch FL

We've enjoyed our relationship with Servbank

My experience with the rep who contacted me to welcome me to their company was great! Steven did a great job because I honestly had not been impressed since I have had little to no contact with my new mortgage lender. I appreciate the patience and help getting me to the right place to get my account set up.

I was originally with Serv bank when I purchased my house , they were awesome
my loan has been sold back to them. I had some questions and both Saria and Rez answered all my questions and were great