ServevastDirect.co.uk レビュヌ 

590
•
TrustScore 5段階評䟡の5

4.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Ordered bottom shelf for Smeg fridge freezer on web site, delivered in two days fitted perfectly,very happy with service

5぀星のうち5の評䟡

We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... もっず芋る

5぀星のうち5の評䟡

Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... もっず芋る

䌁業情報

  1. キッチン甚品店

圓該䌁業による蚘述

Official UK Spares & Accessories Retailer for Smeg


連絡先

4.9

優良

TrustScore 5段階評䟡の5

590件のレビュヌ

5぀星
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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.9

すべおのレビュヌ

(590)

過去12か月のレビュヌ数: 48ä»¶

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5぀星のうち5の評䟡

Goods delivered on time and well


Goods delivered on time and well packaged to avoid any chance of damage.

2024幎1月25日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Michael,
Thanks for taking the time to leave us this great review! We really appreciate the feedback and it's great to hear the part arrived safely with you.
- Erin

5぀星のうち5の評䟡

Spare parts for smeg dishwasher

The price and being kept informed on the arrival of my order good selection of spare parts for my smeg dishwasher great.

2024幎1月10日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Alan,
Thanks for taking the time to leave us this great review, we really appreciate it! Glad to hear you're so pleased with our service :)
- Erin

5぀星のうち5の評䟡

Great service from the team

Great service from the team. I ordered online and had continuous updates.

2024幎1月16日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Jenna,
Thanks for your great review, we really appreciate you leaving it! Glad to hear we were able to help you out :)
- Erin

5぀星のうち5の評䟡

Spare parts for Smeg oven

Great range of items available and competitive prices for spare parts for my Smeg oven.

Easy to use website, the product I ordered was on a back order and had good communication from the company.

Items arrived in the time frame promised, great service, highly recommended

2024幎1月13日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Maryam,
We really appreciate the feedback, thank you for the kind review! Glad to hear the correct part arrived on time for you too. :)
- Erin

5぀星のうち5の評䟡

Excellent service

Excellent service. Part arrived within 2 days as advertised.

2024幎1月11日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi there,
Thank you for leaving us this great review, we really appreciate it! Glad to hear the part arrived so quick for you too.
- Erin

5぀星のうち5の評䟡

Oven door seal.Really good service from start to


Really good service from start to finish. Made sure the part for my appliance was the right one. Swift delivery and fitted perfectly many thanks

2024幎1月10日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Tony,
Thanks for taking the time to leave us this kind review! We really appreciate it, also glad to hear the correct part arrived so quickly for you.
- Erin

5぀星のうち5の評䟡

Great service.

A great range of spare parts for Smeg products with plenty of information available including availability of required parts.

2024幎1月8日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Peter,
Thanks for this kind review, I'm glad we were able to provide the details you needed!
- Erin

5぀星のうち5の評䟡

A+++++++++

2023幎12月29日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Ian,
Thank you for the great review, we really appreciate it!
- Erin :)

5぀星のうち5の評䟡

They responded to my email immediately.they are great,very helpful.

They responded to my emails immediately.They really helped me to find correct oven seal even sent a link.I tracked my order via e-mail. It arrived in 2 days.great job.👏🏻

2023幎12月20日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Selda,
I'm glad to hear we were able to help so efficiently, thank you so much for your kind review!
- Erin

5぀星のうち5の評䟡

Efficient and Helpful Service

I've used Servevast for many years.
Always efficient and keep you advise of order status.
Website is extremely helpful and easy to use.
They've always provided original genuine SMEG parts.
Also very helpful if you need to phone them.
Thoroughly recommend them.

2023幎12月15日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi there,
Thank you so much for this kind review! We really appreciate your feedback and repeat custom too, it's nice to hear you're happy with our service :)
- Erin

5぀星のうち5の評䟡

Faultless experience and a fantastic place for SMEG accessories and parts

We purchased a SMEG cooker recently from our local stockist.

SMEG seemed to think that you didn't need more than one shelf in the oven. So I began looking online at where we could purchase an additional shelf and immediately I saw this place. The price was very good and we decided to get the twin pack of the shelves. Their website showed that they are stockist of genuine SMEG parts, accessories, and I can confirm that they are indeed this, as they had the SMEG labels/sticker on the packaging when we received the order.

When we ordered it, it was not in stock, but we were kept fully informed that it was on back order from Italy (were SMEG are based) and a time estimate of when we could expect it to be delivered. We got another email to inform us that it had been dispatched out to us and the tracking details for the carrier. Absolutely fantastic communications, and it's a shame that other places online are not as good in this respect!

I would not hesitate in returning again when we were in the market for other spares, accessories in the future.

2023幎11月21日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi,
Thank you for taking the time to leave this excellent review. We really appreciate your business.
Kim

5぀星のうち5の評䟡

Prompt and professional management of


Prompt and professional management of the need for replacement of item damaged during shipping. Handled by a real live person (!) who was friendly, efficient and fair. Highly recommend product and service.

2023幎11月17日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Peter,
Thank you so much for this great feed back.
Kim

5぀星のうち5の評䟡

Great service and range of components

The team are really helpful and can supply all parts to keep our old Smeg fridge running and running. It is so important that we repair things rather than dumping and replacing them.
THANK YOU SERVEVASTDIRECT

2023幎11月15日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Geoff,
Thank you so much for this review, we really appreciate it! So glad to hear we were able to help out with keeping your fridge going also :)
- Erin

5぀星のうち5の評䟡

The goods were so well packed

The goods were so well packed, perfect assembly

2023幎11月15日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Royston,
We appreciate the feedback, glad to hear it was the correct parts for your appliance, thank you for the amazing review!
- Erin

5぀星のうち5の評䟡

Excellent customer service

Responding time was very good I told them I needed a parts but don't know what's it called they send me diagram of dish washer which help me to know what part I am supposed to order they were replying to my inquiries very quickly as well over all very good experience with this company will come back to them in future

2023幎10月18日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Bharti,
Thank you for taking the time to leave us this review, glad we were able to sort it so quickly for you! :)
- Erin

5぀星のうち5の評䟡

World Class Customer Service

My coffee machine decided that it no longer wanted to steam milk so I contacted Smeg customer support via email. The response from Matt was quick, friendly and professional. I dropped my machine at the repair centre in Cannock as I was driving past on my way to work.

As I arrived I met two incredibly friendly and of course professional technicians, Paul and Clint. They explained to me what was likely the issue and that they would get the machine up and running as quickly as they could.

No more than a few hours later I received an email to let me know my coffee machine was fixed and ready for collection. Paul and Clint had noticed that the selector buttons on my machine had faded. (To me this is simply wear and tear) Paul and Clint also changed these buttons to good as new which I did not expect although I am very pleased.

Smeg appliances may be a little expensive but for customer service like this it’s worth every penny👍

2023幎10月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Great service. They asked for codes to make sure it was the right part and it arrived on the day I requested while I was working from home.

2023幎10月18日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Trevor,
Thank you so much for the 5* review, we really appreciate it! Glad to hear you got the correct part :)
- Erin

5぀星のうち5の評䟡

Super service!!

So great to have a UK company providing such comprehensive support for Smeg, and at very competitive prices. I had been facing a cost of nearly £60 for an oven seal from Amazon - which possibly would not have been a genuine Smeg item - then found ServeVast who supplied it £20 cheaper, arriving within two days. Simply brilliant service - keep it up!

2023幎10月21日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi,
Thank you so much for the amazing review, we're happy to have been able to help!
- Erin

5぀星のうち1の評䟡

Smeg's replacement parts are not accessible to Irish customers

Smeg is an expensive brand, but had treated their customers badly.

I am in Ireland, and I was forced to buy a replacement part from just one provider that is based in the UK. The blender jug was costing me €50, and that's okay with me. But I had to pay €17 for shipping fee, and €20 for custom charge.

I will never buy Smeg products again, because of poor access to replacement parts, and forcing myself to fork out a lot more monies on shipping and custom charges. They had no respect for their customers, they see us as cash cows.

2023幎10月17日
自発的なレビュヌ
ServevastDirect.co.uk ロゎ

ServevastDirect.co.uk からの回答

Hi Micheál,

Sorry to hear these are your thoughts, just to point out first of all that we only supply the spare parts, we don't dictate where these are made available, we are a UK spares supplier.

That being the case it's a little disappointing to see this has been left on our page when your complaint is directed towards the availability of spare parts in Ireland. We dispatched your order in a very timely manner, it was dispatched a couple of working days after being placed and due for delivery today.

Add to this, if you were to have a look around online for the part ordered you'll see we are far and away the cheapest supplier of this item, we pride ourselves on offering as competitive prices as possible and as good a service as possible.

RE: the shipping cost, I'm afraid this is the amount the DPD service we use to Ireland costs us, in actual fact, it's slightly more than what we charge customers, but we choose to absorb a few pounds of the fee ourselves to try and help customers out, when really this is something we can't afford to do.

RE: the customs fee, unfortunately we obviously have absolutely no control over this, again we are a UK spares supplier, you are based in Ireland, now the UK is not part of the EU customs fees to EU destinations are sadly part of the service .

We do make it very clear online that the customer is responsible for the customs fee, prior to an order being placed.

Again to confirm, I can see that the parcel is now on vehicle for delivery so should be with you at some point today. DPD should update further when possible.

Regards, Ryan

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