SetActive Is not an honest company
Do not purchase their products if you're going off the reviews on their website. They only posted the reviews I had that rated their items over 4 stars. When I reached out to the company over this, the sales rep Chloe told me it was the responsibility of their "internal team that handles reviews". When I pressed the issue, she gave me a 50 USD gift card. Unbelievable. I sent another email, and she told me she'd reach out to their internal team. After two days of silence, she closed my case with no update.
I was a first-time buyer of this brand and placed two large orders. I had purchased two shirts, two waffle-knit camis, two leggings, one jacket, and a cardigan. I spent around 500 USD. I was impressed with their reviews and knew that I would be getting quality products.
For a brand priced well above most brands of their caliber, their clothes failed to meet my expectations. Everything item had loose threads and poor craftsmanship. Firstly, the lounge pieces with waffle-knit fabric. They sewed a seam without closing the raw edges so after two washes, these camis became completely useless.
Onto their jacket. The dye faded on the first wash and the double zippers jam - most of the time, you can't hook the puller into the teeth. I loved the thickness, but the poor construction and dye job, it does not stand the test of time. Both of the leggings were okay but the sizing is inconsistent. The flares were way too long and wide while the compressions were way too tight. I bought an XS in both, and my regular size is between XXS - XS.
Now the cardigan. It is possibly my worst purchase of the year. Like the camisoles, the cardigan is made with a thin waffle-knit fabric and is also unraveling at the seams - however, the fabric bags everywhere you stretch it. The elbows look like saddlebags after the first few hours of wear. The cardigan also faded rapidly. Instead of navy blue, it is now blue-gray. I've washed it six times on a delicate cycle with a tablespoon of detergent.
I don't understand how a mid-tier luxury brand doesn't do quality checks before packaging. Ultimately, I would have canceled my SET orders if I knew how unethically the company behaved. The items I bought that did turn out okay were still not worth giving them my support. Brands like Alo Yoga, Girlfriend Collective, and Lululemon make similar versions that do better with time and have better customer support. I would never support SET after this and hope that other people who were thinking of doing so do their research better than I did and not make my expensive mistake.
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