SevenRooms レビュー 74

Easy to use and love the fact I get to see what other time slots or restaurants in the group are available. But in this age of scammers, using links for reservation confirmations sent via text message is terribly inappropriate and diners are not given an alternative way to confirm.
As someone who dines out regularly, the adoption of the sevenrooms platform by many of Melbourne’s top restaurants puts me at risk. And I face the inconvenience of a phone call when I do not wish to tap on a link.

Terrible customer service - they say their support line is open 24 hours, but most times I call from Australia, I can't get through to anyone, and an answering service says that they will call me back. Not good enough at this price, and when you have been promised 24 hour support. Once you do get in contact with someone then it usually takes over a week for your request to be actioned. This also applies to support requests when it is their fault (it usually is their fault, mostly updates that don't go to plan and change the way the system runs - they still don't assist with this!). This is the main way that our customers interact with us, and often the first port of call for their visit with us, so we expect that the experience is seamless as we rely on it so heavily. They promised the world, before we signed up, and charge a fortune, and then they forget about you and ignore support requests. I would recommend that no-one uses this company. I have worked in this space for 20 years at high profile businesses, and I could point to multiple other reservation systems that are a lot better value, do the job better, don't have issues every time the system updates, and support and customer service teams actually assist you when you need it. I think they are forgetting who the customer is.

I don’t ever receive booking confirmation emails from seven rooms when I make restaurant bookings, I have to contact the restaurant directly to check they have my booking. I Contacted seven rooms but they refuse to help and say that’s it’s not their problem despite other people reporting the same issue

Horrible service, and it's not the first time. I'm just done! The booking page reloads each time I'm forced to use this 3rd-party service. I can't jump into another app to copy card details nor enter the bank app to approve the booking request, both without causing the booking page to reload and reset the booking I chose. I ended up having to using a second device to make a less desired reservation timing, while confirming the booking request on my mobile. This is stupid. Lesson learnt: It is less stressful finding another place that does not use SevenRooms, similar with viewing any websites with 'Admiral' cookie popups. It will be a simple NOPE.

Booking is efficient but get ready to receive several emails following your booking to ask you to review the restaurant. You can't unsubscribe from all of them. I would rather not use this service because of that.

Horrible. There is no reason for such continued failure to perform a fundamental task of processing a simple dinner reservation, repeatedly, across multiple restaurants. I wonder how much business is lost as a result of such simple basic flaw:

"There was a problem completing the reservation. Please try again later"

Great company easiest to use when booking resteraunts

SEVENROOMS platform offers the most convenient reservations experience – easy to use, highly functional, and backed by a quick and efficient service support team. It’s the best platform I’ve ever used!

Sevenrooms has proven to be an invaluable asset for our restaurant operations. The sophistication of its reservations management is matched by the advanced marketing capabilities it offers. The software's intuitive setup process facilitated a smooth integration into our workflow. Noteworthy is the exemplary support team – prompt, well-versed in their product, and consistently demonstrating a high level of professionalism. Sevenrooms is an exemplary solution for any restaurant seeking efficiency and robust functionality.

They set us up for success with a custom interface to regulate our bowling lane reservations and it has been a huge boost to our efficiency.

Bruce
GM Vernon Lanes Louisville KY

I recently visited CBco brewing in Cowaramup. The food and service was excellent and the drinks are local. Well done and I will be back soon.

I made a same-day booking via SevenRooms but cancelled via phone 21 minutes later due to illness. Despite the restaurant accepting the cancellation so shortly after it was made, the system still took $100 off my card. The restaurant stated they could neither stop this nor reverse it until a more senior manager returns to work. Technically, the cancellation fee is compliant with the policy (as the booking was made within 24-hours) but you'd think a restaurant would be able to override the system in certain cases -- apparently not.

Its easy to manage and maximize the business capacity.
It has all the necessary analysis and reports to review the business.
would be great if universal credit card adding system and SMS system developed for Saudi Arabi.

The SevenRooms system offers options to suit a multitude of requirements for venues.
And, the Support Team are always available to provide advice, and share additional updates.

The app is great. Helpful, organized and constructive

Great time! The dancers were amazing. The new stage lighting was Insane, but Lexi and Cristian were the best and made our experience one to remember!!

its all about people, great friendly and kind service

I've used them before a few months ago and had no issues. However twice this month, a restaurant that is not in my vicinity, that I had never heard of had two bookings from my email. The confirmation came from seven rooms booking system. I contacted seven rooms as it sounded like a software bug or glitch. However on both occasions the support just said I needed to contact the restaurant it was none of their concern. They had no interest in seeing what the issue was, when one of their restaurants are getting incorrect bookings you would expect them to care.