Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. Sh... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
when my package arrived- one of the earrings on one set was broken. The clasps joining the two parts were far too small for me to fix on my own. Also, the earrings themselves are very painful in my se... もっと見る
企業が回答しました
Amazing jewelry. Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus Definitely will conti... もっと見る
企業が回答しました
I just wanted to say that I love your jewelry so much! My package was beyond beautiful and the jewelry is so so perfect, I will definitely be ordering again💗
企業情報
当該企業による記述
Shani Jacobi is a women-led jewelry brand based in Tel Aviv, designed for women who love fashion, details, and effortless style. We create everyday jewelry with a modern, feminine touch, from delicate necklaces and bracelets to statement earrings, rings, and meaningful charms. Our pieces are made to be easy to wear, easy to layer, and easy to love.
連絡先
32 Shoken Street, 0000000, Tel aviv, イスラエル
- +972504439344
- info@shanijacobi.com
- shanijacobi.com
3.8
ほぼ満足
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Half of the clasps don’t even lock in
Half of the clasps don’t even lock in, they just flop around. Super disappointing.
2026年10月12日
when my package arrived- one of the…
when my package arrived- one of the earrings on one set was broken. The clasps joining the two parts were far too small for me to fix on my own. Also, the earrings themselves are very painful in my sensitive ears. The sensitivity is not my main concern- but for the price to have one earring broken so that I cannot wear that set is disappointing- and the time and money I would lose to facilitate the return is excessive.
2026年8月18日
shanijacobi.com からの回答
Hi there,
We’re so sorry this was your experience and that one of the earrings arrived broken.
Hi Leslie
Unfortunately, we haven’t received any previous message from you about this issue, so we didn’t have the opportunity to make it right. Please contact our customer care team by email info@shanijacobi.com with your order number and a photo of the damaged earring, and we’ll take care of this immediately.
We look forward to resolving this for you.❤️
I have ordered from Shani Jacobi in the…
I have ordered from Shani Jacobi in the past and have been so happy with the jewellery items and how quickly they came! But this past time, I have had issues with the delivery- I have been sent round and round in circles with the couriers and they failed to offer a full refund or re-send my package, regardless of the fact that the parcel never came to my address. All I asked for was a refund or re-shipment after waiting a month for the parcel to arrive, and unfortunately this still hasn’t been resolved.
2026年8月26日
自発的なレビュー
shanijacobi.com からの回答
Hi Emily,
We’re truly sorry for the frustration and inconvenience this delivery has caused, especially as you’ve ordered from us before and had such positive experiences.
Unfortunately, the courier has confirmed that your package may have been lost in their network. While this was outside our direct control, we completely understand that it is our responsibility to make things right for you.
Our customer care team has contacted you directly to offer an immediate replacement shipment at no additional cost. If you would prefer a full refund instead, we will be happy to arrange that for you.
Please reply to our email with your preferred option, and we’ll resolve this right away. We sincerely apologize that it took longer than it should have to provide you with a clear solution.
Happy wife
At first, it took a while to get to us, but when we got it, my wife was really happy
Thank you
2026年7月27日
shanijacobi.com からの回答
Hi Noam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed.
We’ve reviewed your order (#SJ2329452), and we can see that it was placed on July 27 and successfully delivered on August 3, which is within the shipping timeframe we promise on our website.
We also couldn’t find any previous contact from you regarding this issue, so we’re not sure what may have gone wrong.
If there is any problem with your order or if there’s something we may have missed, please reply to this review or contact our customer care team with more details. We’ll be happy to investigate and help resolve the situation.
We look forward to hearing from you.
Terrible customer service
This order was created by mistake. I immediately reach out and no one responded. The item was delivered today and I do not want it. I reached out again and no response. Very disappointed
2026年7月28日
shanijacobi.com からの回答
Hi Eileen,
We’re sorry to hear about your experience. After reviewing the screenshot you provided, it appears that your original cancellation request was saved as a draft and was not sent, so unfortunately, our team never received it.
Since then, we have reached out to you several times to assist with the return, but we have not yet received a response or the cooperation needed to complete the process. We are currently waiting to hear back from you so we can proceed with the return and issue your refund promptly.
Please reply to our customer care team, and we’ll be happy to resolve this for you right away.
shanijacobi.com からの回答
Thank you so much! We’re so happy to hear she loves her gift!
The SHANI JACOBI Team ❤️
The quality of the necklace is great…
The quality of the necklace is great and so beautiful. I got constant shipping updates and it came pretty quickly.
2026年6月28日
shanijacobi.com からの回答
Thank you so much for your lovely review! We’re thrilled to hear that you love your necklace and that it arrived quickly with helpful shipping updates along the way. We hope you enjoy wearing it!
The SHANI JACOBI Team ❤️
Amazing jewelry
Amazing jewelry.
Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus
Definitely will continue buying from them.
2026年6月25日
自発的なレビュー
shanijacobi.com からの回答
Thank you so much for your kind review! We’re glad the delivery issue was resolved quickly and that you had a great experience with our customer care team. We look forward to seeing you again!
The SHANI JACOBI Team ❤️
Very accommodating and everything was…
Very accommodating and everything was amazing. Package came super quick and the jewelry is great quality
2026年5月25日
shanijacobi.com からの回答
Thank you so much for your kind review! We’re so happy to hear everything arrived quickly and that you love the jewelry.
We truly appreciate your support. ✨
shanijacobi.com からの回答
Thank you so much for your kind words! We’re so happy to hear you love the jewelry and had a great experience with our customer service.
We truly appreciate your support. ✨
Great service
Great service, got all my items and they are super high quality and packaged beautifully
2026年5月29日
自発的なレビュー
shanijacobi.com からの回答
Thank you so much! We’re so happy you loved your items and the packaging.
We truly appreciate it. ✨
Fast delivery and I loved every single…
Fast delivery and I loved every single piece I got! Haven’t taken them off and the quality is amazing !!!
2026年5月8日
自発的なレビュー
shanijacobi.com からの回答
Thank you so much! We’re so happy you love every piece and that the quality met your expectations. Enjoy wearing them! ✨
shanijacobi.com からの回答
Thank you for your support!
enjoy your new pieces! ✨
Tolles Produkt
Tolles Produkt, sehr schnelle Lieferung.
Der Kauf ist ein Geschenk, sie wird sich sehr freuen.
2026年5月19日
shanijacobi.com からの回答
Thank you so much! We’re happy it arrived quickly and hope she loves her gift. ✨
Perfect gift for my wife!
Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. She kept calling them “classy and chic,” which pretty much nailed it. Just ordered her two more bracelets for the summer.
Really nice quality, simple but elegant, and easy to wear with anything. Definitely very happy with every order so far.
2026年5月5日
自発的なレビュー
shanijacobi.com からの回答
Hi there,
Thank you so much for sharing this lovely review.
We’re so happy to hear that your wife loved her bracelet and necklace sets, especially that they became part of your Hawaii vacation memories. “Classy and chic” is exactly the kind of feeling we hope our jewelry brings.
We truly appreciate your continued support and hope she loves the new summer bracelets just as much ❤️
The jewelry I order reach quick and in…
Order the jewelry it reach to me in good quality and quickly I love the variety of jewelry the shop offers.
2026年2月15日
自発的なレビュー
shanijacobi.com からの回答
Thank you so much for your kind review.
We’re so happy to hear your order arrived quickly and that you loved the quality and variety of our jewelry.
We truly appreciate your support and hope you enjoy your new pieces!
shanijacobi.com からの回答
Hi Leanne,
Thank you so much for your kind review.
We’re so happy to hear that you loved the jewelry, the packaging, and that you’re enjoying your order.
Thank you for choosing SHANI JACOBI. We truly appreciate your support! ❤️🙏🏽
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。