Got my wife a sterling silver bracelet with our son’s initial on it, and it honestly meant a lot to her. I also got her two necklace sets before our Hawaii vacation, and she wore them constantly. Sh... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
when my package arrived- one of the earrings on one set was broken. The clasps joining the two parts were far too small for me to fix on my own. Also, the earrings themselves are very painful in my se... もっと見る
企業が回答しました
Amazing jewelry. Easy shopping experience. Although there was a small hiccup with delivery, it was quickly resolved. Customer support was amazing 🤩. That is always a plus Definitely will conti... もっと見る
企業が回答しました
I just wanted to say that I love your jewelry so much! My package was beyond beautiful and the jewelry is so so perfect, I will definitely be ordering again💗
企業情報
当該企業による記述
Shani Jacobi is a women-led jewelry brand based in Tel Aviv, designed for women who love fashion, details, and effortless style. We create everyday jewelry with a modern, feminine touch, from delicate necklaces and bracelets to statement earrings, rings, and meaningful charms. Our pieces are made to be easy to wear, easy to layer, and easy to love.
連絡先
32 Shoken Street, 0000000, Tel aviv, イスラエル
- +972504439344
- info@shanijacobi.com
- shanijacobi.com
3.8
ほぼ満足
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
shanijacobi.com からの回答
Hi Diana,
Thank you so much for your kind words! We’re happy to hear that everything was great and that your order arrived quickly.
We noticed the review was marked as 1 star. If this was selected by mistake, we would really appreciate it if you could update it. If there was any issue with your order, please feel free to contact our customer care team, and we’ll be happy to help.
Warmly,
SHANI JACOBI Customer Care
Terrible
My boyfriend ordered me jewellery from here last year in December a week before Christmas and it is now march 19th and I have still not received anything. He has contacted the place multiple times and they said they sent it to Melbourne when I live in the Gold Coast then they said they would resend it and refund him. They refunded him and said they ‘sent’ another package and it has not come still he has contacted multiple times and they said they won’t do anything about it because they can’t. It is poor customer service and they can’t even send a package to someone. Do not buy from this place unless you want to be waiting for months. They haven’t sent him even a tracking code or asked for his details when he got ‘sent’ a new package and they haven’t reached out or sent literally any information or saying your order will be here soon. There has been zero contact from them. They are terrible at customer service and I’m still waiting on my order.
2026年3月19日
自発的なレビュー
shanijacobi.com からの回答
Hi Charli,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience, however we’re currently unable to locate any order or details matching the situation you described. At this time, we don’t have any information connected to you or your boyfriend in our system.
We also want to kindly note that what you described does not align with our standard service. All of our orders are shipped with UPS, include full tracking, and are delivered with signature confirmation. Our shipping times are typically very fast, including to Australia, where delivery usually takes between 4–15 business days (and often sooner).
We would really like to look into this and help resolve it for you. Please reach out to us at [info@shanijacobi.com](mailto:info@shanijacobi.com) with your order details so we can investigate and assist you as quickly as possible.
We look forward to hearing from you.
Great Customer Service
Great customer service! They were super kind and helpful!! Also, the shipping is super quick. Thank you!
2026年2月26日
自発的なレビュー
I just wanted to say that I love your…
I just wanted to say that I love your jewelry so much! My package was beyond beautiful and the jewelry is so so perfect, I will definitely be ordering again💗
2026年2月15日
自発的なレビュー
For the grand price you only get a set for one ear
For the price I paid $57.00 then UPS makes you pay $37.00 at time of delivery for shipping. It is crazy. So you are paying close to 100.00 for earrings for only one ear. Rip off! I could go on Amazon and get earrings for both ears for that price!!!!
2025年9月3日
自発的なレビュー
shanijacobi.com からの回答
Thank you for taking the time to share your review.
We completely understand your frustration regarding the additional UPS charges. Unfortunately, these fees are not set or controlled by us — they are customs duties and import taxes determined by U.S. Customs under the updated trade regulations introduced during the Trump administration.
Please note that this information is clearly stated on our website before checkout. All our international orders are shipped DDP (Delivered Duties Paid), which means we also cover part of the shipping and customs costs ourselves. However, any additional domestic taxes or duties applied within the U.S. are beyond our control.
We truly value your feedback and hope this helps clarify the situation.
Horrible quality
Horrible quality. I’ve been in denial for so long, but this business is such a scam it’s not even funny. I’ve easily spent over $1,000 here over the years, and the products I get genuinely get worse and worse. Ex: I brought a gold necklace set and it got so tangled by hanging next to each other, that it broke itself apart. $120 gone. Not to mention over about 8 pairs of earrings have broken due to not being able to clamp anymore. Don’t waste your money.
2025年8月4日
自発的なレビュー
shanijacobi.com からの回答
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
All Shani Jacobi jewelry pieces come with a one-year warranty, and we’d be more than happy to repair or replate your items so they look brand new again. We haven’t seen any previous inquiry from you, so if you could please reach out to our customer care team or update your review with your order number, we’ll gladly take care of this for you as soon as possible.
We look forward to resolving this and making things right.
RIP OFF
My daughter purchased 2 necklaces (that I picked out) and when it got here it was so thin and the pendants were so tiny I could barely make out what it is. She paid over $100 and when I told her to return them they never responded to her email to get a refund. This place is a RIP OFF!
2025年5月5日
自発的なレビュー
shanijacobi.com からの回答
Thank you for taking the time to share your feedback.
All product images on our website show the exact jewelry pieces our customers receive, and we make sure to photograph them from multiple angles to help convey their true proportions. We’re sorry to hear the pieces didn’t meet your expectations and will share your feedback with our studio team.
We weren’t able to locate any previous email from you, so please reach out to our customer care team or update your review with your order number, and we’ll be happy to assist you further.
BUYER BEWARE!
BUYER BEWARE!! I purchased the nameplate chain layering set. Within six months, the nameplate completely tarnished. I only wore the necklace a handful of times. When I asked them to replace the cheap metal nameplate- they refused and told me I would have to pay for international shipping to Israel! That cost Is MORE THAN HALF THE PRICE OF THE ITEM!!! What a scam! Cheap painted metal- NOT GOLD PLATED!!
2025年2月17日
自発的なレビュー
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