Sadly the entire experience was disappointing. We booked three rooms for my hen do and stayed for two nights. The entire hotel experience was not great, definitely not worth the money we paid. Our... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shocking hotel should be called The Skankly over subscribed event 2 days prior to restrictions being lifted (17 July) no social distancing, no masks, no hand sanitizer offered, 2 or out party of 4... もっと見る
Poor quality - appears nice in online photos but the reality is far from luxury. Reported an issue with the air conditioning in our room to reception as soon as we checked in. Returned hours later t... もっと見る
Very poor room was horrible far for luxury did mention on checkout just said oh sorry. Have plenty of pictures to back this up. I wasn't going to leave a review I emailed first and sent lots of mess... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Liverpool Hotel honouring Bill Shankly featuring Memorabilia, Themed Rooms, Bar & Restaurant located in the centre of Liverpool City
連絡先
Victoria Street 60, L1 6JD, Liverpool, 英国
- shanklyhotel.com
1.7
ひどい
102件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Awful hotel/business
Shocking hotel. We stayed on 2 January 2019 and had a terrible night. There was a huge leak coming through the bathroom in the middle of the night, causing it to flood and wake us up. The cleaner and night duty manager had to come up a number of times to sort which took some time, all at 2-3am. The metal extractor fan cover in the bathroom even fell off and nearly landed on the cleaner's head. The room's phone didn't work (so I had to use my mobile to report the issue) and the bedroom window was also broken. It is a tired, shabby hotel and is definitely not four star.
Besides the above, which resulted in a very poor night's sleep in a sub-standard room, I am still awaiting a full refund FIVE MONTHS after our stay, which had been agreed on the morning of checkout with the manager on duty. This is despite numerous emails and calls.
The management team are completely incompetent. The first manager dealing with the refund confirmed it was being processed and, subsequent to his departure from the business, I actually find out from another manager that he hadn't even commenced the refund process, this being after a couple of months of communications where he was essentially lying to me. I don't know how this can be considered acceptable in any industry, but it is with the Shankly. From a look at other reviews, it seems that this is how the Shankly/Signature Living do business, as many other people appear to have been in the same situation with something having been agreed and then subsequently being ignored. Absolutely no integrity.
It is amazing that a business can continue with such poor customer service and complete disregard for the consumer. If they had dealt with the matter, as had been promised five months ago, I would have had no issue with the hotel as they would have made good the situation. Unfortunately this is not the case. Spend your money elsewhere, with a business that has integrity.
2019年6月4日
自発的なレビュー
Excellent hotel, VERY poor customer service
The hotel and the rooms are exceptional BUT do not try to contact them by e-mail as they NEVER respond.
Tried to book an additional nights stay by e-mail but all attempts were totally ignored.
2018年1月25日
自発的なレビュー
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