SharkNinja レビュー 

It's been SEVEN DAYS and I have no shipping confirmation, and I've now been waiting SEVERAL WEEKS because the original order showed up damaged at no fault to me. I was told this replacement order would ship 2 day shipping.

This is my second negative experience with Ninja customer service; my coffee bar stopped working properly about 10 months after buying it and I was told they wouldn't do anything and I had to just buy an entire new unit. The products are junk, grossly overpriced, and the customer service is absolute trash. Not worth the headache, buy a different brand.

Very professional, Knowledge was fantastic and order done very swiftly.

J'ai commandé 2 Air fryers. Quelques jours plus tard je reçois 1 colis contenant 1 des 2 Air fryers. En consultant le suivi de ma commande, il est stipulé que le colis contient les 2 airfryers. Ce qui est impossible, photo du colis à l'appui. Le suivi du transporteur précisait bien un seul colis. Après appel pour réclamation, on me demande de remplir un formulaire de NON-RECEPTION du colis qui mènera à une investigation auprès du transporteur. Donc on me demande de faire un "faux" qui conduira à la confirmation officielle par le transporteur que j'ai bien reçu le colis. Il est clair que l'erreur ne vient pas du transporteur mais de SHARKNINJA qui a indiqué dans le suivi de commande l'envoi des 2 Air fryers alors qu'ils n'en ont envoyé qu'un seul. Au vu des autres avis ultra négatifs sur les livraisons et suivis de commande, j'ai bien peur d'être victime d'une grosse arnaque

Great service!! I LOVE my Shark corded stick vacuum!!!!

My experience with Shark has been unbelievable. I’m writing this so future customers know what can happen when something goes wrong after purchasing from them.

This started with Shark messing up the refund for my returned coffee machine. I spent an extraordinary amount of time chasing them, receiving different information, waiting for promised callbacks and updates that didn’t happen, and repeatedly having to contact them again.

Because of how badly everything had been handled, Shark eventually agreed to pay me £250 goodwill compensation.

You would think that would finally end the situation. Somehow, they managed to mess that up too.

On 10 September, a Shark Team Leader asked me for my bank account number and sort code so the £250 could be paid. I provided the information because I trusted that I was speaking to an authorised Shark employee.

The £250 didn’t arrive.

After yet more chasing, on 17 September I spent 48 MINUTES on the phone with another Shark supervisor. During that call I was told that the person who collected my banking details SHOULD NOT have taken them and was NOT authorised to do so.

Imagine being told that after giving your personal banking information to a member of staff from a major company.

I immediately raised a formal data-protection complaint because I wanted to know where my banking information was, who had access to it and how it had been handled. I have also formally submitted a complaint to the Information Commissioner’s Office (ICO).

Then Shark’s Privacy Team investigated - and the story changed AGAIN.

Shark Privacy has now told me IN WRITING that the original Team Leader WAS authorised to collect my banking details and that it was actually the second supervisor who gave me incorrect information.

So one Shark manager tells me the employee wasn’t authorised to take my banking details, then Shark Privacy tells me she was authorised and the other manager was wrong.

We are talking about a customer’s personal banking information, not some insignificant detail.

But Shark’s own investigation revealed something else.

After taking my account number and sort code, an email containing my banking information was prepared so the £250 could be processed - BUT IT WAS NEVER SENT.

Shark confirmed that the email was left sitting in the employee’s DRAFTS and was only discovered later when the missing payment was followed up.

They say the information was eventually sent internally and the relevant emails containing my banking information have since been deleted.

Shark says its investigation did not identify a personal data breach, but it has acknowledged the procedural failures, the incorrect information I was given, the delay and the unnecessary concern and frustration caused. They have apologised and told me procedures have been reinforced internally.

So a simple refund turned into repeated chasing, missed updates, £250 compensation, my banking details being collected, an email containing those details being left unsent in drafts, a supervisor telling me the employee wasn’t authorised to take them, Shark Privacy later telling me that supervisor was wrong, a formal privacy investigation and a complaint to the ICO.

And after ALL OF THAT, I STILL HAVE NOT RECEIVED THE £250.

This stopped being about £250 a long time ago. It is about the shocking amount of time and effort required to get Shark to correct repeated mistakes.

I’m posting this for future customers because the real test of a company isn’t only the product - it’s what happens when something goes wrong.

Future customers can read my experience and make their own decision.

I had a promo code and did not receive the additional discount. The product I bought was not on the list as excluded.

This is my first order from Ninja. The customer service was a great experience, Mr. Mohammad helped me a lot and tried to help me with fixing my new coffee machine. He is such an awesome person and he goes above and beyond. Much appreciated

Had a few Shark and Ninja items over the years and needed to use the warranty more than once. Every time it's been quick and painless, no faff at all. Nice to know they actually back their stuff. Will keep buying.

Gilbert was supper helpful, he uses clear communication and quickly response and solution for my problem.

The gentleman I spoke with today did an exceptional job helping me. He was very kind and patient. It was a pleasure to speak with someone that truly understands what customer service is. I will be recommending Ninja products to everyone because of the excellent customer service. He truly deserves a raise. Thank you!

Do not buy the luxe coffee machine, the jug has a handle fault that breaks and since the jug is necessary for all milky coffees makes the machine a pain to use. Phoned them for a replacement 6 months old told out of stock, no offer to order when restocked, spoke to the manager who said he would call back never did. Shark Ninja - don't forward me a customer service email address instead look up under your reference 00682337. waste of money and false customer service.

Kundenservice ist katastrophal, jedes Mal wird von vorne angefangen und seit 4 Wochen immer noch nichts passiert. Nie wieder etwas von Ninja kaufen!

Very professional

Jestem bardzo pozytywnie zaskoczona poziomem obsługi klienta. Mimo, że na infolinii wita nas bot recytujący formułki łamaną polszczyzną to dość szybko jesteśmy przełączani do konsultanta. A konsultantka która pomagała mi w mojej sprawie, Pani Justyna była niezwykle profesjonalna i życzliwa. Życzyłbym wszystkim, wszędzie takiej obsługi

Airfryer besteld voor de actieprijs, €104,99. Deze kwam niet aan, dus na een week een mail gestuurd, bleek hij nog in het magazijn te liggen, ik zou mijn geld terug krijgen. Een mail terug gestuurd dat ik geen geld terug wil, maar gewoon de airfryer. Ik kreeg een mail terug met: excuses voor het ongemak, u krijgt uw geld terug. Weer een mail terug met dat ik gewoon de airfryer wil. Vervolgens kreeg ik een mail terug met dat het geld terug gestort is. De airfryer is nu €15,- duurder dus ik ga hem niet weer kopen. Jammer, het zou mijn verjaardagscadeau zijn. Ontzettende slechte en onpersoonlijke service!!

Terrible customer service and defective product right out of the box.
I bought this item expecting a high-quality, reliable product, but it completely failed on its very first use. It stopped working immediately and began flashing error lights.To make matters worse, the customer service has been non-existent. I contacted them to request a full refund, and they have not even bothered to reply to my messages. Total radio silence. Experiencing a major product failure right out of the box is disappointing enough, but being completely ignored by support is unacceptable.I do not want a replacement, and I will not be buying from this brand again. I just want my money back. Save your time and money—buy from a competitor who actually cares about their customers.

Product - steam mop - stopped working after 6 months. Customer service giving me the run around in trying to get my refund repair or replacement. It's supposed to be easy, these are our legal rights under Australian consumer law. Wouldn't buy again

Mit dem neuen Shark Staubsauger bin ich, was die Funktionen betrifft, größtenteils zufrieden. Allerdings funktionieren die vorderen Lichter von Anfang an,nicht richtig.
Was den daraufhin kontaktiertenKundendienst betrifft, sind meine Erfahrung zwiegespalten, der E-Mails Support war schlicht absolut grauenhaft. Komplett unorganisiert, gibt völlig widersprüchliche und fehlerhafte Antworten in unpersönlichen und absolut unsinnigen Textbausteinen…schlechter ist es wirklich nicht denkbar.
Der telefonische Support dagegen ist meist das genaue Gegenteil, extrem geduldig, freundlich, kompetent und hilfsbereit. Leider pfuschen die Mitarbeiter des Mails Supports aber bei Entscheidungen das Telefon Support immer wieder mit rein und verursachen jedes Mal erneut ein riesiges Durcheinander. Insgesamt sind meine Erfahrung nach unzähligen Mails und sehr vielen Telefonaten, so dass ich mir auf keinen Fall wieder einen Shark kaufen würde, denn ich mag mir gar nicht vorstellen, was auf die Kunden zukommt, wenn man eine Reklamation / Garantieanspruch hat.
Da ich die Kritik am extrem schlechten Kundenservice von Shark (leider zu spät) inzwischen aber in unzähligen Berichten und Kommentaren bestätigt gefunden habe, kann ich vom Kauf bei dieser Firma nur dringend abraten.

Große Versprechungen auf Alwin Altmanns TikTok-Account – Aber Geld wird einbehalten!Auf seinem TikTok-Account zieht Alwin Altmann im Live-Stream die große Show ab. Es wird laut geschrien „Bestellung ist angekommen!“, alles wird als toll und lecker angepriesen und das Geld der Kunden wird gerne genommen. Alwin Altmann war hier ganz klar der Verkäufer, der die Reichweite genutzt hat. Doch sobald der Kauf abgeschlossen ist, endet der Service.Eine mir sehr bekannte Person hat das Ninja-Gerät fristgerecht und mängelfrei zurückgeschickt. Das Gerät ist nachweislich wieder zurückgegangen! Trotzdem wird das Geld einfach einbehalten. Vom Support gibt es nur leere Sprüche, keiner hilft weiter und die Versprechungen aus dem Live-Stream werden komplett gebrochen. Auch die Weltfirma Ninja schaut bei solchen Machenschaften auf TikTok einfach weg.Ich fordere hiermit öffentlich, dass das Geld für meine Bekannte endlich wieder vorhanden ist und sofort erstattet wird! Verkaufen auf TikTok kann eben jeder – aber wer die Ware zurücknimmt, muss auch das Geld zurückzahlen. Absolut enttäuschend, lasst euch von den Live-Streams nicht blenden!

The under appliance wand does not fit my vacuum. Very disappointed as I included my model serial number while shopping for this product. ☹️