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5つ星のうち1の評価

Potential customers please be aware before placing your order. I purchased a shed from this company at a price of £609. I was a bit sceptical after placing the order to receive a mes... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service &communication from Chris from start to finish.We ordered a Pro-Tect 7.5 x 5.5 shed & Shedmaster couldn't have been more helpfull.There was a delay on our groundworks being completed... もっと見る

5つ星のうち4の評価

Used this company 11 months ago and we were very pleased first time. This time, a little less pleased as the fitters put two screws through the door to secure the bolt which leaves the screws protrudi... もっと見る

5つ星のうち5の評価

I purchased x2 Outsunny 9 x 4 metal sheds with installation for my garden from ShedMaster. The Sheds arrived the next day and I layed my own base on Saturday and Chris came with his son on Monday to... もっと見る

企業情報

  1. 庭の建物・東屋提供業者

当該企業による記述

Founded in August 2012 Shed Master UK Limited and www.shed-master.co.uk is a family run business based in Greater Manchester. We have grown to be one of the major players in the garden building industry offering installations of sheds and garden solutions for major brands in the garden industry. Whether you are looking for a simple garden shed or a large garage, we can help you! We feature an extensive range of garden buildings and storage solutions on our website. We are open Monday to Friday 9 am-6 pm excluding public holidays. Our friendly and knowledgeable team are on hand to discuss all aspects of sheds and garden buildings. As a small family business, we pride ourselves on excellent customer service from the first contact through to the delivery and assembly of your garden shed. Shed Master is a primarily a specialist garden building installer, but it’s not just sheds that we sell. We’re able to offer you a great choice of garden buildings to suit almost any purpose. Whether you want some basic tool storage, somewhere to grow some plants or to sit and enjoy a warm summer day, we have something that will meet your needs. Call us to discuss your requirements or alternatively place an order on 0333 399313 or order online. We’ve come a long way and we are all incredibly proud of our installations and products that we feature.


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3.5

まあまあ

TrustScore 5段階評価の3.5

71件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great communication

Great communication. Did what they said they would do and turned up when promised. Did a great job. Very pleased.

2023年10月28日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

George it is great to hear that you pleased with your new shed and its installation. I have passed your comments on to our Installation Department and should you have any further queries on your Globel Metal Shed please let us know.

5つ星のうち5の評価

Fast delivery

2023年10月28日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Sheena we thank you for you positive review with us at SHEDMASTER. We do hope you like your Keter Storage Unit. Please feel free to contact us should you need any further assistance.

5つ星のうち5の評価

Great Service All Round

The shed was delivered really quickly and whilst the installation date was a while afterwards, Chris and his assistant assembled it in no time at all. To top it off, they took the packaging and other rubbish away with them. Will be looking to get another shed from these guys next year.

2023年9月25日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks Rob for your review we have passed your comments on to our Installation Team and to Chris the Installation Manager. We do hope you like your new Outsunny Metal Garden Shed.

5つ星のうち1の評価

The interaction of three company's that should be working together !!

For those considering a shed purchase from Yardmaster, via Gardening Site via Shed Master the shed erection company. Recommended by Garden site.GS
This was my experience. The shed was not delivered on time!! due to the shed being damage in transit, the second shed then arrived. I received compensation from GS. When my 10 ft x 8 ft metal shed did not arrive, I could see why when it did, 90 Kilos in two flimsy boxes. very cheep packaging. See comments via Trustpilot on Yardmaster!! interesting read.
My experience with regards to the building via Shed Master. Chris did text, and we arranged 1 pm on a Tuesday, 2 pm 3 pm 4 pm came and went, no texts no phone call no nothing. Rang GS and ask where were they. We will find out!!
At 4-30 pm Chris and another gentleman rocked up, they told GS very bad traffic, hence delay, told me held up of the previous 3 jobs. Chris told me on the phone it took just 2 hours to put up!! 😂 it says 8 hours in the manual, which was in with the rubbish cardboard packaging that they did not take away with them,So professional 👍!! yet another job for us to do. Getting dark now its 8-45 pm some 4 hours gone!! I ask, anything I should know about this shed!!
like the metal floor, that is not fixed down, NOTHING.
This evening I was to attend a birthday meal out, yes arrived much later. Chris's amnesia to communicate their late assemble, I would have said come back during working hours like 8-30 am to 5-50 pm I think that is reasonable. 4 jobs in a day is an over commitment!! They then went off to London for the night to work the next day, on another erection I believe.GS provided more Financial compensation, for this night work. and missed late evening birthday.They spent over 1 hour -30 minutes on the shed roof alone.I have CCTV on site. Not enough though it would seem!!

Now after the next heavy rain fall, I did check the shed roof for leaks, yes we have a leak, are we surprised, No, a rushed job.
I ask GS For more compensation to get a local professional company in to stop the leak. They agreed.
Shed now all OK. but not via Shed master.
Reliability in business gets you more business, taking the client for an idiot does not. I suggest if you use this shed building company. Make time lines of what is not acceptable. or they will rock up whenever it suits them!! Once the shed goes up, if metal Get your water hose out and simulate it raining with the hose on said roof. to prove that its patent and is leak proof. If not don't sign off their paper work from GS. say fix it please.now!!

I told GS between Yardmaster, and Shed master, this was their responsibility, to coordinate and communicate my order in a better way, or it will cost them business. and on my occasion quite a lot of money as well. For the inconvenience from both Yardmaster and Shed master. Sadly a disaster 😂
Its always difficult to support such action as above, but I got the impression from GS it was OK. just another day at the office of unprofessional behavior.
They are making GS look bad, but GS Don't appear to be that bothered. In these financial times they should be.

Be careful with your shed erection out there.😂 Choose carefully, or pay the price with inconvenience......and bad workmanship!!!!. .

2023年8月29日
自発的なレビュー
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

We are sorry to learn that you had an issue with your shed. As you didn't purchase your order from our website SHEDMASTER you will need to contact the company direct with whom you ordered your shed from in this case "Garden Site". "Garden Site" will happily assist with your concerns accordingly. As this was subcontracted out we are limited in what we can say as your order is with Garden Site and you are not a direct customer with us. However I can inform you that the Installation Team was delayed due to heavy traffic and this had a knock on effect for installs for the day. Rather than just not turn up or cancel, the installers attended your property at the earliest time that was possible.

We have not been received any communication direct to us that there was a problem with your install and if indeed there was an issue we would have happily attended the property at a later date to rectify it. We have installed thousands of YardMaster units over the years and when problems do happen which on a few occasions will happen we would always comeback to rectify the problem in agreement with the customer.

Regarding the disposable of boxes we didn't receive any confirmation to do so on your order and as you can imagine removal and disposable of boxes at a recycle centre would incur a charge. If this was something you anticipated we do apologise for. Many customers are happy for the carboard boxes to go in there own waste bins.

If you wish to discuss this further please feel free to email us on installs@shedmaster.co.uk or request to speak to our Installations Manager on the telephone advertised on our website.
He has been made aware of your concerns and would be happy to discuss your concerns with you accordingly.

Best Wishes


SHEDMASTER

UPDATE 30/10/2023

Eric we kindly ask you go to back to the company that you purchase your shed from. You purchased your shed with "Garden Site" and it is "Garden Site" that you need to speak to regarding your complaint. We are NOT Garden Site.

SHEDMASTER is NOT Garden Site. We cant assist or help with your complaint direct as you didn't purchase the unit from us. Garden Site can be contacted on customercare@gardensite.co.uk

Your contract is with them and unfortunately it is them you will need to speak too regarding your order.

As you paid "GARDENSITE" your order it is them who you need to speak too as you didnt place your order directly with us.

5つ星のうち5の評価

Great shed

Great shed, well designed. The hinged door, rather than sliders, is a definite plus. Also, the guys came and erected it in a verŷ short time, which saved me a lot of hassle.

2023年7月29日
5つ星のうち5の評価

Excellent Service

We were kept updated on the status of our order and the shed was delivered in good time. The shed installation engineer was courteous and respectful of our property and had built the shed by mid afternoon

2023年7月29日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for your order and we do hope you like your new OutSunny Shed. Your comments regarding the installation has been passed on to our Installation Manager accordingly.

5つ星のうち5の評価

Excellent customer service.

Chris was lovely, professional and very kind. He advised me on the best kind of shed for my circumstances and provided an excellent customer service. He was very patient with me, visited my home a few times and provided me with reassurance and confidence. Thank you.

2023年7月29日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for the nice review. I have let Chris and the Team aware accordingly.

5つ星のうち5の評価

Short Notice Shed

I was having some building work done and needed some extra space to store possessions that would not fit in an existing old shed. Builder gave us a date to start within the next 2 weeks and so I needed a shed at short notice.

I contacted ShedMaster and was advised that they could supply and build a shed the following week - guaranteed. I bought the shed they had suggested and it arrived a couple of days later.

Their installer arrived a few days later and built it in a few hours.

Really good service and the shed is just what I was after ready for use before the builder started and I had to move all my stuff

2023年7月29日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for your order. We are pleased that you are happy with your order and have informed our Installation Team accordingly.

5つ星のうち5の評価

Communication

Communication on delivery date & time down to the half hour was fantastic!
Shed is now erected & functioning well. My only concern is a gap at the bottom of the doors which unless I do something with will let in some beasties sheltering in the colder / wetter months to come.

2023年7月27日
5つ星のうち2の評価

RUBISH total RUBISH if you buy one what…

RUBISH total RUBISH if you buy one what ever you do DONT FART INSIDE AS YOU WILL BLOW OFF THE ROOF and this was only a PUFF of wind do not know what will happen in very bad weather no Greenhouse i suppose
very bad to construct as well Donald Thynne 09/07/2023

2023年7月8日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Donald we are sorry hear that you are unhappy with your Outsunny 4'x6' Lean To Clear Polycarbonate Greenhouse - Silver without installation that you purchased 3 months ago. This is the first time we have heard about your concerns. If you email our Customer Support Team support@shedmaster.co.uk we can pass your comments over to our supplier OUTSUNNY accordingly.

5つ星のうち5の評価

Great service shed as described well…

Great service shed as described well installed quick build up ..no nonsense finished cleaned up after..well done

2023年5月26日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

I have passed your comments on to our Installation Department accordingly and we are glad your happy with product and install.

5つ星のうち5の評価

Delivered on time

Delivered on time
Had some slight damage. Part replaced within a couple of days
Great customer care

2023年5月26日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for your order. We are pleased that you are happy with your order and received your replacement parts.

5つ星のうち5の評価

Great service from shedmaster

Great service from shedmaster. Kept me updated with my order. Delivery was out of their hands but persuaded me to hang on. Glad i did. Thanks very much. Paul

2023年5月25日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for your order. We are pleased that you are happy with your order.

5つ星のうち5の評価

Easy to order

Easy to order. They stayed in communication and offered to build it for us - guys arrived, shed went up and we are delighted!

2023年4月24日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Many thanks for your review. We have passed your comments on to our Installation Team accordingly.

5つ星のうち5の評価

Excellent

Very friendly and helpful. Shedmaster answered any queries I had over the phone when placing my order. Very professional service, took all the packaging away with them. Originally i found it quite difficult to find a shed company that provides an installation service, so if you want a very professional and reliable company for installation, I would definitely recommend shedmaster. Thank you.

2023年4月11日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Nicola many thanks for your review. We will pass your comments on to our Installation Team. We hope you like you like your new Keter Factor Shed.

5つ星のうち5の評価

Delivery of pergola on time

Delivery of pergola on time
Building of this was expertly done in promised time frame

2023年4月19日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Mrs Fitzroy Kelly many thanks for your review. We will pass your comments on to our Installation Team. We hope you like your new OutSunny Timber Garden Pergola.

5つ星のうち5の評価

Great shed installation …

Superb service all round great product very helpful Installation team slight delay getting done due to traffic conditions overall definite 5 stars

2023年4月10日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Michael it is great to hear your review. We do hope your Charles Bentley Metal Shed and Installation all went well for you.

5つ星のうち5の評価

Fantastic service and so easy to use…

Fantastic service and so easy to use will be recommending to friends and family

2023年4月10日
ShedMaster UK Limited ロゴ

ShedMaster UK Limited からの回答

Gary will be pass your comments on to Chris and the Installation Team. We hope you like your new OutSunny Pent Metal Shed

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