SheGlam.com レビュー 74

I've ordered sheglam products from shein before, and I liked them. So I figured I'd order from sheglam this time because why not, and this while thing has been horrendous! I ordered two of the liquid eyeshadows, and it's past the time frame of when it should've arrived. I wrote to them multiple times for issues with the tracker, and they never got back to me. I wrote to them again since it hasn't arrived, and still, NO RESPONSE! Their customer service is TRULY awful, please do not order from them directly for your own sanity.

never receive the parcel . vy slow shipping

Love sheglam, great quality for the price. They make concealers and foundations in my shade (I'm pale) which is rare

One thing I really enjoy about SHEGLAM is their packaging. They change it often, so there’s always something new to see. It’s a nice little detail.

Really impressed with how bold the color looks and how evenly it goes on it lasts for hours without smudging

AVOID! Order never arrived - we received an email saying it was shipped, then received another saying it had been returned and that the refund would be less tax and shipping.
Suspect this company is fake.
I can’t even contact customer services, as trying to enter your order gets you stuck in a loop - I’ll be contacting my credit card company.

I was surprised by the quality of makeup for the price. The foundation blends like a dream and packaging is decent. Totally worth it.

10/10
Honestly it was surprisingly good.
The packaging was amazing, really well done.
The products have a really good pigmentation e I am obsessed about it.
The only downside is the shipping length. It does take ages, my order took about 10 days to arrive.
Other than that I have nothing to complain.
Really amazing products

I wish I had read the reviews on here before buying. My order never arrived, thankfully I paid using PayPal so I got my money back. Terrible company, poor customer service (told that I should “just be patient” and wait for my order. Would never use again. Proceed with caution.

Terrible. I pre-ordered an item, and when it came to dispatch, it was cancelled unexpectedly because it was 'sold out'. Like I said, this was a pre-order, and there was no issue when it came to the initial purchase.
Poor stock management. This was going to be a gift.
Customer support was dreadful and non-existent.
Said the item was coming from UK, but the tracking took me to a Chinese postal site, so that was a blatant lie.
I still haven't recieved my full refund.

Ordered from the UK 4 days later tracking said received in China and returned to sender.

Response from sheglam was non existent when I enquired what was happening. I had to chase for a refund and still had no explanation why items were not received. Still waiting for a refund

To ANYONE who rates this company

Also despicable.

Never had such HORRENDOUS "customer service" (if thats what they call it) who even are they?!?! No one knows ....

I ordered a pink drip lippy AGESSSSSSSSSS AGO now.

Never arrived.... ever

DO NOT TRUST SHEGLAM.

I cannot beleive they have the audacity to pop back up on facebook and start selling other items.

RUBBISH RUBBISH RUBBISH

dont trust the people who left good reviews (probably paid to do so / bribed)

Seriously where is my parcel???
Returned by whom??????
Should have looked the reviews before ordering. It is so frustrating. No product received no money refunded. Customer care appears to be dumb and deaf.
Never ever going to shop again worst experience ever.
I suggest not to trust SHEGLAM.

Placed an order 9th August.

Received email on the 12th of august saying they had received my returned item and my refund had been initiated and that shipping fee was not refundable.

I had not only NOT yet received my order but I definitely hadn't sent it back.

I emailed customer services on the 12th to ask why my order had been refunded and to date have had no response at all.

Shockingly poor service.

I placed order and paid £31.56. The goods were never delivered to me, however, according to the tracking information, on August 6th my order was returned to the sender without any notice to me. I did not request a return or a refund at any point.

To make things worse, the company only refunded me £23.49, keeping part of my payment even though I never received the goods in the first place. This is completely unacceptable.
When I tried to email the company to explain the situation, they clearly didn’t take my case seriously and insisted that the goods had been shipped — which is ironic, because the tracking link they provided clearly shows it was returned the very next day. Throughout this entire process, I received no communication or updates.

Placed an order that didn't arrive. Instead I got an email saying they had recieved my return and I got my money back. I never did a return. No idea what happened.

Purchase never arrived. Shipping states that the package was delivered to the front door and that a signature was provided. There was never a package delivered and there was definitely no signatures ever given.

Edit-
Package arrived but none of my items were in the package, instead it was a random assortment of items that had nothing to do with what I ordered. There was also only 6 items despite ordering 8 items.

Terrible customer service… I ordered make up for 100€ and after 2 days they cancelled my order … they told me the refund it’s 7-14 days while it’s already 24 days and no refund … I email them and they answer after 5 days that is refunded and call my bank I just called my bank there is no refund from them anithing terrible customer service DO NOT ORDER FROM SHEGLAM !!!!!!

This company is a scam. I placed an order on April 19 2025. They gave me a delivery date of April 25. 2025 along with a tracking number. My shipment keeps getting ship from Chicago. IL to Japan. I live in California. I contacted the support just to be told shipment is on the way. I opened a claim case through PayPal who today told me they would not get my money back because the company said they delivered it. I looked at the tracking it was delivered back to sender.
So DO NOT buy from this company no accountability, customer support or products received.

This stained lip tint marker doesn't stay on
Just drinking water it comes off, very disappointing