Shelter-Adams ltd レビュヌ 

412
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

Rob and his team are A 5*+++ Shelter-Adams are the best in the business. I was struggling big time on a renovation project, ready the throw the towel in after months of being messed around by other tr... もっず芋る

5぀星のうち5の評䟡

This is the second time I've used Shelter Adams for a boiler installation, and once again I've been extremely impressed with the service. From the initial survey through to completion, the comm... もっず芋る

5぀星のうち5の評䟡

We were suddenly left (entirely at our own fault) without hot water and central heating when our ancient boiler finally gave up the ghost. This company, at their busiest time of the year, came to ou... もっず芋る

5぀星のうち5の評䟡

Rob and the team have just completed a complete heating overhaul to our property. Installing a new boiler, cylinder and radiators throughout. The guys worked incredibly quickly, whilst still being ver... もっず芋る

䌁業情報

  1. ガス技術者
  2. 济宀リフォヌム業
  3. ガス蚭眮サヌビス
  4. 原油・倩然ガス䌚瀟
  5. 配管工

圓該䌁業による蚘述

As industry experts, we can provide a full range of services and solutions. We ensure that all of our customers receive the very best service every time. Our team are trained to work safely and confidently within any environment, delivering efficient, tidy and certified solutions. Based in Worcestershire, we have been trusted and relied upon customers throughout the area and have developed an excellent reputation for the high quality workmanship and great customer service we consistently deliver.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

412件のレビュヌ

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4.9

すべおのレビュヌ

(412)

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5぀星のうち5の評䟡

System upgrade


I recently had a full system upgrade with Shelter Adams Ltd — they installed a new combi-boiler for us — and I’m extremely happy with the result. From start to finish, communication was excellent: Rob was always easy to get hold of and quick to respond to any questions. The team were punctual, professional and worked efficiently in a timely manner. The installation was smooth and hassle-free, and the new boiler is working brilliantly. Overall I couldn’t recommend Shelter Adams Ltd more — thank you for a job well done!

2025幎12月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Great job done

Great job done. Had a hot water boiler system upgraded Easy to arrange a detailed quote. Turned up on time, kept me informed of progress and then tidied up afterwards.
Would highly recommend

2025幎11月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Leaking boiler and service

Our boiler was leaking and an engineer came out quickly, fixed the issue, and carried out a full service.
Communication was excellent throughout! We’re already planning to have them install a new shower next! Truly a great service and a great company, highly recommended.

2025幎11月27日
自発的なレビュヌ
5぀星のうち5の評䟡

Installed new external oil boiler for


Installed new external oil boiler for us in September, looks great and team really tidy and efficient with installation. Additionally, we had a drainage issue whereby boiler was flooded caused by unblocking, contacted the team who ensured we were back up and running within a couple of days of contact. Highly recommend!

2025幎11月25日
自発的なレビュヌ
5぀星のうち1の評䟡

I wasn't going to write this but other


I wasn't going to write this but other items have come to light. We asked for Rob to come and move our boiler as were were having some building work done. The boiler was checked and a new flue was required. The work was arranged and the Shelter lads came down and started to move the boiler. Turns out the Flue that Rob ordered wasn't the correct one even through ha came down twice to check it. 3 days later the flue turns up. the lads turn up in the morning to do a few bits then leave around 10:30 am. No idea where they went but return around 3pm. they fit the flue and im then told that there is not enough gas to get the boiler working. We are on LPG tanked. Was working fine 3 days ago before it was switched off for the boiler change. The lad there decided to call me a Muppet and i asked him to leave site. Rob turned up and took another look and got the boiler working. there was no issue with the gas tank. Eventually it was all working expect they didn't finish off the drain for the boiler and the external flue is loose. I was not going to use them again after the incident so as we are having more work done eventually. So we asked another firm to come in and finish off the extra work. they checked the boiler and it has a gas leak on it. This is from a gas union on the boiler that only Shelter Adams had touched. This has been leaking since they moved the boiler. The part was replaced and the extra work completed by others.
The attitude of his staff and the poor workmanship i would steer well clear of this company. I have been offered £200 compensation to remove this post. which i will not. Having been abused by a member of staff and left without a boiler for 3 days is not acceptable

2025幎11月18日
自発的なレビュヌ
Shelter-Adams ltd ロゎ

Shelter-Adams ltd からの回答

We’re extremely sad to hear this review,
And what’s more We’re sad that you can’t come to me directly with your issues which I would’ve resolved face-to-face and immediately as I always do, it’s a shame that you felt you had to come on here and vent a bad review instead of dealing things with myself like grown adults. However, we accept your review and wouldn’t want to get into a tit for tat online spat whatsoever so I will just copy and paste my reply email to you regarding the conversation we had about this instead.
We thank you for your prompt payment and generally we are saddened you feel the way you do.
The reduction in cost was As you mentioned the two further issues that you didn’t tell me about which is what you’re also upset about which is why I’ve offered a discount as a bit of an apology for that again I was unaware of that So I thought that would be an apology for those bits and as a gesture of good faith, you could remove those Reviews simply for the reason I wasn’t given the opportunity to sort it out and I pride myself in after-care, so it was just a bit of both for both.

Ultimately, as in this case, somethings aren’t gonna go right on jobs and and in life but 99% of our customers have given us the opportunity to sort things out, It also works the other way where we’ve been let down a messed around on jobs, but we hold our head high and get things sorted and move onto the next one without making a fuss.

Nobody likes a bad review, but they will happen anyway in life and My offer was more to resolve the bad feel between you and us and not that much about the review if it needs to stay it needs to stay. I just thought I would try and explain our side and be a bit more reasonable as you seem so upset.


In this industry, we have lots of issues in supply chains incorrectly ordered materials and this was one of those. I’m not blaming my supply Chain Per say, But you are at the same time blaming me directly and I think it is very harsh to then write a review about this where it is out of my hands.

Ultimately, I sorted out the issues straight away when you rang me We got rid of the subcontractor that had had a go at you but again please in context he didn’t just randomly verbally abuse you. There was a pressure loss issue with the gas which I was currently on my way to sort and if you would give me 20 minutes I would’ve been there anyway as was en route. I would’ve sorted it all out.

I think Matt had Said something back to you because you were shouting and irate was accusing us of loosing all the gas where the only issue was the safety part had tripped, I was actually on my way to turn the gas on and get it all tested and commissioned at the time if you remember I think that’s probably why something verbal had happened,

We’ve had lots of positive reviews from Matt where he’s been really helpful and we know he doesn’t just randomly upset customers, So I think there was definitely two sides to that issue.

The job was planned for 2 to 3 days anyway in total and yes, probably would’ve been done sooner if we’ve had the flue there on the first day

But again, this was out of my control and yes, I am the principal contractor but most people do have a bit of sympathy When something is completely out of your control.

You said you were an electrician once well if you were doing a job for me and one of the parts wasn’t available or had been ordered wrong by supply chain I would’ve showed a bit of sympathy and not held you directly responsible and yes, I appreciate it is Frustrating and annoying but Still, most people do see the bigger picture

As I said to you, I came out straight away when there was an issue and sorted And we actually went round with you to make sure you were happy and I would hope that you would contact me if there was any further issue so I can have the opportunity to sort it out direct which I would’ve done

5぀星のうち5の評䟡

Fantastic job done

As usual, fantastic service from Shelter-Adams! Will and Harry installed two radio with rerouted pipework.

All done with a great eye for detail and the positioning of the radiators.

House left clean, tidy and hot!

I can’t recommend these guys enough- don’t look anywhere else!

2025幎11月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service from a professional company.

The radiators were lukewarm having been fine last Winter. We contacted Shelter Adams and Rob popped round, was very polite and knowledgeable. We received the quote, which was very reasonable.
Adam came to powerflush the system. He was straight into it and managed to get the flow up significantly. He also fitted a magnetic filter which really should have been done years ago. Adam tidied up after and you wouldn't know he'd been. A really professional job, I would happily recommend Shelter-Adams to anyone!

Thank you for a great service.
Mick & Sheila

2025幎11月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Shelter Adam’s Ltd - What a great company

Found this gem of a company through the Worcester Bosch fast track service. We made contact and Rob responded to our request for a quote very promptly. The quote was acceptable and the new boiler installed at a time convenient for us. The engineers and Rob have all been very polite and professional and work to a high standard. We would highly recommend this company for your boiler requirements.

2025幎10月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant experience, highly recommend!

We had a great experience with Rob and his team. They serviced our boilers, rerouted some pipework, and connected our gas hob.

There wasn’t much space behind the oven for the pipework, but Will from Rob’s team was extremely thorough and measured everything perfectly, making sure it was all fitted neatly so the oven could go back in without any issues.

The team were polite, professional, and very tidy throughout. We’re quite particular about the quality of work, and the pipework was done to an excellent standard, really neat and precise. Highly recommended!

2025幎10月27日
自発的なレビュヌ
5぀星のうち5の評䟡

Combi boiler installation

Rob was amazing, gave me a quote and answered all my questions patiently and was so helpful. Installed my new Combi boiler as planned. No problems everything went well. Cleaned up after themselves and all paperwork given after job. Warranty, gas safety installation etc. Happy wity service. Would defo recommend.

2025幎7月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutly brilliant

Absolutly brilliant. Trustworthy guys. Pleasant and respectful in and around the house. Final price exactly as agreed prior to work starting. Already booked them back in for a bit more! Thanks for everything.

2025幎10月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Improved heating efficiency

From the beginning I found Rob to be polite, and extremely helpful. He came when he said he would. I received the quote, which was excellent, very quickly after the initial consultation.
Shane came to do the work at my property. It took 1 day to complete. Again, he was very helpful, polite, never stopped working all day and gave me some very useful tips on how to get the best value for money when using my heating.
Thank you Shelter-Adams. I am so pleased you were recommended to me.

2025幎10月9日
自発的なレビュヌ
5぀星のうち5の評䟡

Had new radiators fitted

Had new radiators fitted, honestly couldn’t be happier. The team were really friendly, turned up when they said they would, and got everything done without any hassle.

They did a really tidy job. The new radiators look great and the house feels so much warmer already.

Would definitely use them again and recommend them to anyone needing heating or boiler work done. Top service all round!

2025幎10月26日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely fantastic company to have


Absolutely fantastic company to have found. Rob came out and quoted the job and found him very professional. He explained all that would be done for the boiler replacement and even said that they might be able to fix the old boiler, but for peace of mind I decided to go ahead with a new one. Very reasonable priced and the fitting team were brilliant.
Clean tidy polite and even got the water back on in no time .
I can highly recommend this company
And for ease they even give you a call for when the boiler needs a service
Mr t baker

2025幎10月22日
自発的なレビュヌ
5぀星のうち5の評䟡

The service

The service , and communication from the company was fantastic, really positive and helpful, straight forward, engineers were too class friendly and tidy wish all companies were like this one
Highly highly recommend really helped me out when I needed it ! Thank you

2025幎10月23日
自発的なレビュヌ
5぀星のうち5の評䟡

5 Star all round

From start to finish everything has been spot on and professional. I dealt with Rob initially then one of his lads called over to look at the boiler replacement.

On the day of fitting (Saturday in our case) and a top lad called “Will” arrived who carried out everything himself to a very high standard.

2025幎10月10日
自発的なレビュヌ

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