Shockwarehouse.com レビュー 

Very slow service.They do not respond to requests for order status. If you want to grow old and die waiting for your stuff, use these guys, otherwise stick with Amazon.

The day I found their website. I called to verify they had the shocks I was looking for. The told me they had them and it would be 2 days to ship them to me. He even verified where they were shipping to. That was a Friday 3/22/19. I received an order confirmation with a status of processed. 3 days went by so I tried to call, and call, and call. Even tried the chat which was always offline. I had planned a trip which is why i wanted them in 2 days. I went on my trip came and back then ordered what i need from someone else. Still I tired to call to cancel order no one answered. it doesn't matter when you call. I've tired all hours of the day. I installed shocks that did come in 2 days. Then out of the blue I received an email that my order had shipped on 4/11/19 3 weeks latter. I immediately responded to the email and told them that they need to cancel the order. This is the worst company I have ever dealt with. Please for your on sanity stay away.

Tommy

Order 402221. Ordered Bilstein shocks for my 2002 Mitsubishi Montero over a month ago. Front shots came in a week, still waiting for the back ordered rear shocks...was able to get on CHAT two weeks ago and Doug said that they had just received the shocks from Bilstein and they would ship to me in a day or so. No word from anyone, he even said I would receive a tracking e-mail.ha, ha the worst customer service ever.

This is one of only two negative reviews I have ever written in my life, and to be honest this company is fine if you place your order on line and they ship the item, and you get the part, and you install the part and have no issues. However, if you have any kind of problem where you need to contact customer service then things become very difficult. First of all, they don't answer the phone. The customer service phone is useless. I tried and tried, and waited and waited, and no one answered the phone. I tried the chat, It worked after a long wait. And then, when you finally start chatting with someone it takes far to long to get a response between you and the agent. I think they just ignore you hoping you will go away. I was so frustrated by the whole process that I wanted to cancel my order that had't shipped at that point. Oh, and they charge a restocking fee for items that they haven't even shipped and never had in stock in the first place. Order at your on risk.

This is the worst customer service I have ever seen. No way these people have bee in business since 88 with customer service like this. Why do they even have a website or phone number. This is beyond pointless. File your complaints with the BBB. These practices cannot continue. These people take your money an leave you hanging in the wind. BUYER BEWARE. DO NOT SHOP HERE. You will not be satisfied. You will be here writing a complaint like the reset of us. Shut these crooks down. I ordered shocks a month ago and have yet to be sent any order information, No receipt, order status and definitely no tracking. They don't answer the phone. I tried chatting but Fran stopped responding after I gave my order number and now the chat is offline. Don't bother messaging either. I messaged about a part and 2 days later after no response I went to purchase and the price had gone up $10. DO NOT SHOP HERE.

Absolutely STAY AWAY from this company! It's the most poorly run online company that I've ever experienced . . . extremely POOR SERVICE and RUDE STAFF that starts at the top with its owner, John D'Onofrio. Good luck on trying to get the company to even answer its phone for customer service, much less follow through on anything to do with your order. I'm surprised that the company hasn't gone out of business or been shut down yet by the FTC or state regulators!

My suggestion . . . do business with reputable companies, not this shoddy, shady outfit! Reputable companies are out there, such as rockauto.com, that offer vastly better service and, to top it off, at more competitive prices. I found the identical shocks I needed at a price 20% lower than Shockwarehouse!

This must be THE worst company I have ever dealt with in all my years. I will stick with Amazon. I don't even think they have a warehouse. I believe its just a couple of middlemen with a computer. Google the address, there is nothing there.
Do yourself a favor a just buy elsewhere, even if your saving 10%. Its just not worth the aggravation.

Same as everyone else. Zero communication. I ordered shocks over week ago and no update on the order. I have called, emailed, chat, etc. Beginning to wonder if they are in fact a real business!

The Billstein shocks that I ordered from you never felt up to the task, even compared to the old Monroe RV shocks that I had replaced the with. I recently ordered KYB shocks for the same van (Roadtrek conversion) and cannot believe the difference. I can only conclude that the Billsteins were flawed from day one and am happy to return them for you evaluation. Order number 179509 was the Billsteins order from 27/03/2017. The KYB's were ordered 17/10/2018 from another source from which I have copies available if needed.

I ordered shocks for my son's Ram 2500 2wd and after emailing and wanting my order cancelled then at three weeks they finally sent out the shocks.
The front shocks were correct but the rear load levelers were for some smaller vehicle and after requesting an RMA two times I have received not even a kiss my johnson.
In the comment box I asked them to send the correct shocks and if I owed any more or if they owed me we could take care of that.
I am not a happy camper I have $110 dollar set of shocks that I know not what they fit and since they don't have a customer care I will have to buy my son rear shocks for his truck and mount these shocks on the wall.

The lesson I have learned here is never trust a company that isn't reputable and has no good track record. It should have thrown up a RED flag when according to their website that the shocks were in stock and it takes 3 weeks to send them out.

If there was a way to not have one star there wouldn't be even that this company should be closed down......

I will file a report through the Better Business Bureau along with social media.

Placed order and called to confirm my parts were in stock. Was told yes. Allow 5 days. When no tracking # appeared, I called and was told they would ship out Monday and I would get on Wednesday. Call today and when I finally speak with Carlos, am told rear shocks were on backorder, coming in today. I would have on Friday. No one responds to online chat or emails. Hard to get a person to answer phone. I am quickly losing my patience with this company. People skills seriously lacking and since I ordered specifically from a Florida company to get fast delivery, did not expect this. I hope I get my order Friday. I wish I had read some reviews b4 ordering from shockwarehouse.

would never do business with this company.

order took 3 weeks to deliver, then sent me the wrong shocks, return cost me $40, and they took another 4 weeks to refund my money...and then charged me some restocking fee ...
AN NO ONE ANSWERS the phone!!!! did not even get a notice of my final refund...just a deposit back in my account...

worst buying experience ever..

Ordered parts on 7/24/18, still not delivered as of 8/20/18. Cannot get anyone on phone and chat app doesn't work on website. Completely dissatisfied and will never use this company again.

Easy ordering, part arrived within 10 days but needed to return a few items because they did not fit my car. Received an RMA with no problem and item was returned but never received credit. Tried making several calls but recording said their operators are busy and to do online chat which no one ever responded deapite numerous attempts.

I recently installed the struts and they work great.

I'm pretty sure this 'company' is operated by just one person with no customer service skills. Opted for standard shipping. Figured 3 to 5 days for delivery. A week goes by. Tried to contact them for order status. You can't call because nobody will ever answer and message box is full. His 'contact us' link is a joke. Never did get a response, but half of the order shows up 5 days later.... duplicated! eg. Coil springs come in sets of 2 or you can order a kit which includes one set of front and rear springs. I ordered one kit, but it goes to your shopping cart as qty 2. That's the first issue. The primary parts, shocks and struts, didn't show up for another week. Good thing I wasn't in a hurry, right? The return policy is a complete joke. It's been quite a while since I have seen a policy like theirs. With all the return, restocking, relabelling and 'pain in the ars' fees, you will end up returning the parts and still owe them money. He really doesn't deserve a single 🌟, but I didn't want to portray myself into the same category. Better luck too you. Hope you're not in a hurry! thanks

More than happy with price and quality of the Arnott struts that I received!

This company was easy to deal with and had great customer service.

Shocks were exactly as ordered. Arrived on time with no damage.