A friend ordered a Movado Series 800 a few weeks ago and they sent a Michael Kors instead. After complaining he was sent a Fed Ex tracking number that says that it was delivered. Of course it was deli... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I am conflicted about TIMEPIECE. The delivery process took longer than anticipated, but the watch itself is good and seems sturdy. Eventually, although slowly, customer service assisted. If you're not... もっと見る
企業が回答しました
The company responds each time I write their customer service people to resolve this issue of FRAUD. I am constantly writing and every email I received back is ffrom Daaniel Reed. Perhaps, you should... もっと見る
企業が回答しました
Very quick delivery and amazing Black Friday discounts. The packaging was also very secure and the items were very well protected. THX
企業が回答しました
企業情報
当該企業による記述
Welcome to Timepiece — Where Luxury Meets Value At Timepiece, we believe that owning a luxury watch should be a timeless experience — accessible, authentic, and unforgettable. As a premier online destination for luxury timepieces, we proudly offer an exceptional selection of iconic brands including TAG Heuer, Tissot, Gucci, Versace, Movado, Burberry, and many more. Our collection is carefully curated to bring you the perfect blend of sophistication, craftsmanship, and style — whether you're shopping for a bold statement piece, a refined everyday watch, or a meaningful gift. Each timepiece we sell is 100% authentic, brand new, and comes with the original packaging and manuals. We make your experience seamless with free shipping on all orders, no hidden fees, and smooth customs clearance. With a reputation for reliability and outstanding customer service, Timepiece has become a trusted name for watch enthusiasts around the world. What sets us apart? It’s simple: luxury at beatable prices. We work hard to secure the best deals, so you don’t have to compromise between elegance and value. Discover the Timepiece difference — timeless luxury, unbeatable value, and service you can trust.
連絡先
4030 8 Street Southeast, L4W 5A6, Calgary, カナダ
- +1 (833) 593-2031
- support@shop-timepiece.com
- shop-timepiece.com
2.6
期待以下
33件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
TIMEPIECE からの回答
Thank you for your feedback! We’re delighted to hear that you were happy with the fast shipping. We truly appreciate your support and hope to serve you again in the future.
– The Shop Timepiece Team
Buyer beware - No returns
Buyer beware, they don't accept returns unless wrong order or damaged. Never again!
2026年5月20日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
Our return policy is clearly outlined on our website and is intended to ensure fairness and transparency for all customers. We do accept returns and provide resolutions in cases where an item arrives damaged, defective, or different from what was ordered.
If you believe your situation requires further review, please contact our customer support team at support@shop-timepiece.com. We are always happy to review individual cases and work toward a satisfactory resolution whenever possible.
– The Shop Timepiece Team
I have not received this watch and have…
I have not received this watch and have emailed to get specific information of delivery. I can’t get a response from the company and am forced to seek matters with my credit card.
2026年5月22日
自発的なレビュー
TIMEPIECE からの回答
We’re sorry to hear that you have not yet received your watch and understand your frustration regarding the lack of communication. This is not the experience we aim to provide.
Please contact our support team directly at support@shop-timepiece.com with your order number and any previous correspondence so we can review the shipment status and assist you further as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience.
– The Shop Timepiece Team
Very quick delivery and amazing Black…
Very quick delivery and amazing Black Friday discounts. The packaging was also very secure and the items were very well protected. THX
2026年3月30日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the Black Friday discounts, quick delivery, and secure packaging. It’s great to know your items arrived safely and well protected.
We truly appreciate your support.
– The Shop Timepiece Team
where is my watch!
I ordered a tossit watch over a month ago and received a tracking order from FedEx saying it has been shipped. The ship status was over a month ago and there hasn’t been any movement since. I reached out to the company only to be told that they are on top of it and the shipping information is accurate. It’s been over a month now and I still don’t have the watch. I’m gonna request a refund. I thought hard about ordering from this company and should’ve listened to my first thought. I usually order from legit companies but with the pricing lower compared to other companie I decided to take a chance. They suckered me in with the price and now I’m paying for a dishonest company that took advantage of me! No watch no information, no communication…I would never recommend this company to anyone! Hopefully I will get my watch, from that point I will write a fair update, ...
2026年4月8日
自発的なレビュー
TIMEPIECE からの回答
Hi Dennis Mcdaniel,
We’re very sorry to hear about your experience and completely understand your frustration regarding the shipping delay and lack of movement on the tracking information. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience and concern this situation has caused.
We take delayed deliveries and customer concerns very seriously, and we would like the opportunity to investigate your order further and provide proper assistance.
Please contact our support team at support@shop-timepiece.com with your order details, and we’ll do our best to assist you directly and resolve this matter as quickly as possible.
– The Shop Timepiece Team
A friend ordered a Movado Series 800 a…
A friend ordered a Movado Series 800 a few weeks ago and they sent a Michael Kors instead. After complaining he was sent a Fed Ex tracking number that says that it was delivered. Of course it was delivered but they delivered the wrong item. I was gonna spend a few thousands here as I luv watches and the prices here seemed more reasonable than buying from the actual manufacturer. I’ve read the reviews and complaints and I will just spend my money elsewhere.
2026年4月17日
自発的なレビュー
TIMEPIECE からの回答
We’re sorry to hear about your friend’s experience and understand how this situation would raise concerns. Receiving an incorrect item is not acceptable, and we sincerely apologize for the inconvenience caused.
In such cases, we encourage the customer to contact our support team directly at support@shop-timepiece.com
with order details and photos so we can investigate the issue thoroughly and arrange the appropriate resolution.
We also appreciate you taking the time to share your concerns. Feedback like this is important to us, and we remain committed to improving both our service and customer experience.
– The Shop Timepiece Team
If there is a negative stars to give
If there is a negative stars to give, this company deserves it.
Fake watches! Advertised on their website as authentic. Beware! Never again.
2026年4月8日
自発的なレビュー
TIMEPIECE からの回答
We’re sorry to hear about your experience and understand your disappointment. Shop Timepiece takes concerns regarding authenticity very seriously, and we never intentionally misrepresent products.
Please contact our support team at support@shop-timepiece.com
with your order details and any supporting information so we can investigate the matter thoroughly and assist you further. We value customer feedback and would appreciate the opportunity to review your case properly.
– The Shop Timepiece Team
FRAUDULENT Watches and POOR CUSTOMER SERVICE…
The company responds each time I write their customer service people to resolve this issue of FRAUD. I am constantly writing and every email I received back is ffrom Daaniel Reed. Perhaps, you should speak to this person to assist in resolution and 100% refund to me.
2026年5月3日
自発的なレビュー
TIMEPIECE からの回答
We’re sorry to hear that you remain frustrated with this situation and understand your concerns regarding the delay. Please contact our support team directly at support@shop-timepiece.com
with your order details and previous correspondence so we can continue reviewing your case and assist you further.
We remain committed to resolving customer concerns as fairly and professionally as possible.
– The Shop Timepiece Team
TIMEPIECE からの回答
We’re sorry to hear about your experience and take concerns regarding authenticity very seriously. This is not the experience we aim to provide.
Please contact our support team at support@shop-timepiece.com
with your order details so we can investigate this matter thoroughly and assist you further. We are committed to resolving your concern.
– The Shop Timepiece Team
I am conflicted about TIMEPIECE
I am conflicted about TIMEPIECE. The delivery process took longer than anticipated, but the watch itself is good and seems sturdy. Eventually, although slowly, customer service assisted. If you're not in a rush, it's a good choice.
2026年3月19日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your honest and balanced feedback. We’re glad to hear that you’re happy with the quality and sturdiness of the watch, and we appreciate your patience throughout the delivery process.
We also value your comments regarding the shipping time and service speed, as they help us continue improving the overall customer experience. Thank you again for your support and understanding.
– The Shop Timepiece Team
The Watch is substantially different…
The Watch is substantially different from the online pictures. It’s a dull dark blue almost a grey. Online it’s bright blue. Not close to the real product. I won’t ever buy again
2026年2月10日
自発的なレビュー
TIMEPIECE からの回答
Reply from Shop Timepiece:
We’re sorry to hear that the watch did not meet your expectations. Sometimes the appearance of colors can vary slightly due to lighting conditions, screen settings, or product photography, but we understand how disappointing it can be if the item looks different than expected.
Please contact our support team at support@shop-timepiece.com
with your order details and photos of the watch so we can review the situation and assist you further. We value your feedback and would like the opportunity to make this right.
– The Shop Timepiece Team
TIMEPIECE からの回答
We’re sorry to hear that you haven’t received your order. Please contact our support team at support@shop-timepiece.com
with your order number and details so we can investigate the shipment status and assist you as quickly as possible. We’re here to help resolve the issue.
– The Shop Timepiece Team
I bought a watch here and it matched…
I bought a watch here and it matched the online description perfectly and I have been enjoying wearing it regularly.
2026年1月6日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your feedback! We’re delighted to hear that your watch matched the online description perfectly and that you’ve been enjoying wearing it regularly. We truly appreciate your trust and support.
– The Shop Timepiece Team
This was an easy order and the watch…
This was an easy order and the watch arrived safely at my door the delivery was decent and I am happy with the quality I got.
2026年1月24日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your feedback! We’re delighted to hear that ordering was easy, your watch arrived safely, and that you’re happy with the quality. We truly appreciate your support and hope you enjoy your timepiece.
– The Shop Timepiece Team
Potential buyers should think twice…
Potential buyers should think twice before ordering from TIMEPIECE. The brand’s reviews look highly questionable, with many appearing copied, exaggerated, and unnaturally positive clear signs of possible fake or paid reviews. Most feedback lacks verified purchase tags, real photos, or credible customer details.
This kind of review manipulation can easily deceive customers into buying low quality or misrepresented products. Do not rely on reviews displayed on their own website alone. Research independent sources carefully to avoid being scammed or wasting your money.
2026年1月28日
自発的なレビュー
TIMEPIECE からの回答
We’re sorry to read your concerns and take feedback like this very seriously. Transparency and customer trust are extremely important to us, and we stand behind the authenticity of our products and the experiences of our customers.
We encourage you to contact our support team directly with any specific order details so we can review your case properly and address any issues you may have encountered. Our team is always ready to assist and work toward a fair resolution.
– The Shop Timepiece Team
I had a smooth experience from browsing…
I had a smooth experience from browsing to checkout and the watch was delivered in good condition looking just like the photos.
2025年6月4日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your feedback! We’re delighted to hear that your experience was smooth from browsing to checkout and that your watch arrived in great condition, just as shown in the photos. We truly appreciate your trust and support.
– The Shop Timepiece Team
The watch I got was stylish and feels…
The watch I got was stylish and feels solid on my wrist and the overall ordering process was simple and easy to follow.
2025年9月19日
自発的なレビュー
TIMEPIECE からの回答
Thank you for your kind feedback! We’re delighted to hear that you found your watch stylish, comfortable, and that the ordering process was simple and easy to follow. We truly appreciate your trust and support.
– The Shop Timepiece Team
TIMEPIECE からの回答
We’re sorry to hear about your experience and understand how concerning this must feel. Please contact our support team at support@shop-timepiece.com
with your order details so we can review what happened and assist you as quickly as possible.
We take all concerns seriously and are committed to resolving this matter fairly and transparently.
– The Shop Timepiece Team
I strongly advise against buying from…
I strongly advise against buying from this company.On November 11, 2025, I purchased a Diesel men's watch for over CAD $350, but on November 26, 2025, I received a Michael Kors women's watch worth less than CAD $100.After reporting the wrong shipment on November 27, I was told that my original purchase had been sent and that I should receive it within the next few hours. I repeatedly asked for a valid tracking number, which I never received.On December 10, I filed a complaint with my credit card company, only to be told on December 13, 2025, that my watch had supposedly arrived on December 5 with a tracking number indicating the package was delivered… but I never received it.They apologized and claimed the watch was at a neighbor’s house, even though I have a P.O. box.Do not buy from this company if you don’t want to lose your money.
2025年11月11日
自発的なレビュー
TIMEPIECE からの回答
We’re very sorry to hear about your experience and understand how upsetting this situation must be. Receiving the wrong item and the confusion around tracking is not the experience we aim to provide. We appreciate you outlining the details, as this helps us investigate the matter thoroughly.
Please contact our support team at support@shop-timepiece.com
with your order information so we can review what occurred and assist you further. We take issues like this seriously and will do our best to help resolve them.
– The Shop Timepiece Team
I ordered this watch over two months…
I ordered this watch over two months ago. Still have not received it. When I wrote to complain they sent me a fedex tracking number and said it had been delivered. When I opened that tracking number with FedEx, the last update was “label created“ which means the watch never left their facility! I’m still waiting.
2025年12月17日
自発的なレビュー
TIMEPIECE からの回答
We’re genuinely sorry to hear about your experience and understand how frustrating this situation must be, especially given the time that has passed.
Please note that a “label created” status means the shipment was registered with the courier but has not yet been scanned into transit. This can sometimes occur due to delays between dispatch scheduling and courier pickup, but we fully appreciate that this is not acceptable from your perspective.
Our support team is actively investigating this matter with FedEx to determine exactly what happened and to ensure a proper resolution for you as quickly as possible. We kindly ask you to contact us directly at support@shop-timepiece.com
Thank you for your patience, and we assure you this will be taken seriously.
– The Shop Timepiece Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。