Eat Sleep Cycle Online Shop レビュー 169

Quiero actualizar mi reseña anterior.
Desde la tienda Eat Sleep Cycle se han puesto en contacto conmigo personalmente para pedir disculpas por lo ocurrido y tratar de aclarar toda la situación. He agradecido mucho la llamada y la actitud, porque demuestra interés real por el cliente.
A veces hay errores o problemas en los procesos, pero lo importante es cómo se gestionan después, y en este caso han dado la cara. Por eso quería reescribir mi reseña y agradecerles el gesto y el trato recibido en esta segunda etapa.
Gracias por contactar y por intentar arreglarlo.

Excellent service from the whole team, hired a bike last minute and they sorted me out and helped with a route, will be back and will use them again

Booked a custom tour for extended family of 8 -- parents in 70s and adult children and partners -- based in Girona. Everything was absolutely amazing -- guides, routes, food, bikes, communication, organization, value. Kudos to ESC, they are the real deal.

Super service, thanks for everything. We will come back 👍

I hired a road bike as well as 2 friends. My experience was that the hire bikes are poorly maintained, loose chains and worn componentry. My brake pds were worn out so clearly the descents were tricky. Competitively, they are not cheap so I was disappointed with the standard of care.

Had a very nice experince at the store where Francisco gave me good advice when i was shopping cycle clothes. He was friendly, cherfull and very welcoming. Can strongly recomend a visit

Francisco was a great help with everything 😉 We were supportet with great help and advice.
Very happy about this experience. We will be back next time in Malaga 🌟🌟🌟🌟🌟

Doubted about posting this review, as I am frequently helped well.
I didn’t get any compensation for a cassette of myself ESC Girona lost, as it was “too long ago,” so it was not their responsibility anymore.
This was in contrast with what had previously been communicated. When my teammate wanted to pick up my cassette (as I had left already) they told her to come back later, because they couldn’t find the box on which my name was written. The next time she came by the same story. Then she left for 3 weeks and came back again. Same story. Then I called the shop and was told they would try to find it. This was already about 2- months later. When they couldn’t find it, they said it wasn’t their responsibility, because it was so long ago. But the cassette was already lost 2 weeks later, and they hadn’t communicated any unwritten rules about when it’s too late. I imagine it’s not a rule to keep customers stuff, but that was what I was promised. I communicated clearly that my teammate would pick it up etc. For me, the costs of a cassette, are not nothing, so to me it’s not very ‘service’ to do not compensate anything.

You get what you pay for.

It is now a month since I bought this bike and still do not have all the parts to get it outside.

Second time buying a ~5k EUR bicycle with ESC. Both times their mechanics / quality control had a lot to wish for.

Positives:
-Good (sale) prices
-Good selection of bikes
-Easy and fast communication (when selling)
-Express a (partial) willingness to make up for mistakes i.e., they paid for some of the mechanical (but not aesthetic) issues mentioned below

Bad:
-Slow communication (when item is sold)
-Descriptions are misleading - i.e., I bought one with 'a short rental season' that came with a very worn chain, defect cables (and barrel adjuster), defect/worn gear wires, damages bar tape, scratched wheels and drivetrain (injuries rather than use)
-Delivered without a bracket shell cover/plate leaving the interior of bike exposed (and even if they insist, they inspected the bike they did not realise nor were they sure there used to be a cover and I am still waiting to receive the part... on a 5k titanium gravel bike..)

The last (new) bike I bought also had scratches and crooked rear derailleur (hanger needed adjustment) and wheels with loose spokes. It was also a 5k bike.

In conclusion:
Good selection and prices when on sale. Bad quality control and mechanics that are not thorough (if the even inspect the bikes). Would buy somewhere else.

Very friendly and quick service! It was a pleasure buying a bike with them. Would definetly do again!

Excelente servicio, responden rápido y te ayudan en todo momento!!! 🥳🙌🏻

Expensive relative to service and flexibility. 10 people - 4 days renting.
Paid 125 EUR more for the same bike as a friend in my group.
50% of the bikes had serious defects that needed fixing in the store. One of the bikes had to be changed. We used half a day on that.
When sending 10 bike to a group outside the city, then why not ask if they need some tools to change pedals etc or provide a good pump.

if the product is on sale, you don't expect it to be damaged or irreversibly adjusted... I bought a frame set with cracked paint and a cut fork... the fact that it was also delivered in a different color than what was declared is the smallest problem

I found the store via buycycle.

Unfortunately, the frame was found to be damaged before shipping. I was then offered great alternatives and we were able to agree on a different frame!

The communication was super friendly and professional! I would order a bike here again at any time.

Best regards from Germany

Excelente atención muy majos ..gracias por sus servicios

I stumbled upon this fantastic cycle shop called Eat Sleep Cycle and it’s been nothing but great. The team there is incredibly friendly and professional and they have everything you could possibly need for a ride, whether you're into MTB, road cycling or just cruising around the city.

What I love most is their weekend group rides. It's such a great way to connect with fellow cycling enthusiasts and explore different routes around Malaga. I usually rent one of their Basso road bikes and they're an absolute joy to ride. Just recently I had the chance to try out the DT Swiss wheels during one of my rides and they really improved my speed and stability, they are perfect for long distance rides.

If you are into cycling or just looking to explore the city on two wheels, I highly recommend checking out Eat Sleep Cycle. Trust me, you won't be disappointed!

I bought a Rotor crankset during the Black Friday sale which was sold to me as a new item. Upon arrival, there were minor imperfections in the crank arms which were cosmetic in nature.

I reached out to the company to discuss a remedy here and received an email response which said it may have been a display item but that I could either return it “at my cost” (not cheap as I’d be sending it from UK to Spain) or that “we can always work something out”.

A small token gesture would have been enough for me to know the company had acknowledged the issue and on we go - after all I’m likely to ding the cranks myself within a few weeks of use.

After a couple of missed emails due to busyness in the lead up to Xmas and the black Friday sales, the company has been in touch and remedied this to my satisfaction.

Thank you to Mike for resolving this in a positive manner.

Pagáis y os devuelven el pedido por qué no lo tienen.
Y no una vez .
Los responsables incompetentes total mejor se dediquen a vender cafe

Great customer service. Adaptable and really helpful, especially considering I was ordering from outside EU. Would recommend