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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I recently had to replace one of the remotes to my vehicle and it costed over $400. keeping them in my pocket for long periods of time caused the rubber buttons to tear. I wish I would have had this p... もっと見る

企業が回答しました

5つ星のうち1の評価

The product arrived after a trip from the land of poor manufacturing (China) It did not fit the key fob that was ordered for, nor did it have the quality indicated on the site. Total rip off of custo... もっと見る

5つ星のうち4の評価

I really like the design and look but I think your ad is a little misleading as I saw the ad on instagram and I thought it was made of metal. So a little disappointing but the look and feel of it isn’... もっと見る

企業が回答しました

5つ星のうち5の評価

Good web site. Easy quick choice of case for my vehicle key. Prompt purchase response and shipping updates. Good quality product and fits and protects well

企業情報

  1. 自動車備品・アクセサリー専門店

当該企業による記述

Exclusive Keys is a leading international automotive accessories brand specializing in premium key covers designed to protect, personalize, and elevate the look of modern car keys. Founded in Spain and now serving customers worldwide through our global platform shopexclusivekeys.com, we have helped more than 100,000 customers enhance and protect their vehicle keys with products designed for hundreds of car models across multiple manufacturers. Our mission is simple: transform an everyday object into a premium accessory. By combining elegant design, durable materials, and precise fitment, our key covers provide both protection and style while maintaining full functionality of the original key. Today, Exclusive Keys serves customers across Europe, North America, Oceania, the Middle East, and many other international markets through localized shopping experiences, native-language support, and dedicated customer service. Customer satisfaction is at the core of everything we do. From secure payments and worldwide shipping to responsive after-sales support, we continuously invest in improving the customer experience and maintaining the highest standards of quality and transparency. As our brand continues to grow globally, we remain committed to delivering premium automotive accessories, reliable service, and a shopping experience trusted by drivers around the world.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

141件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 33%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(141)

過去12か月のレビュー数: 140

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Ordering was confusing

Ordering was confusing. I ordered the wrong part and was told to bad. The Cadillac fob and Corvette fob are opposites. Some great companies would reach out to correct the problem. Not them.

2026年4月28日
自発的なレビュー
5つ星のうち5の評価

This is my 2nd order from Exclusive…

This is my 2nd order from Exclusive Keys so that I would have all my key fobs covered. I have not been disappointed yet. Perfect fit each time. They are well packaged. Took a bit longer than I would have liked to get them but was well worth the wait.

2026年4月23日
自発的なレビュー
5つ星のうち1の評価

Horrible customer service

Horrible customer service. Email them immediately after placing an order because I noticed the key coves had the trunk button missing, and did not match my control.
They requested photos and I send them right back. After that, they took a long time to reply,4 and was told that the item had already shipped and could not cancel my order.

2026年4月3日
自発的なレビュー
5つ星のうち1の評価

DO NOT ORDER

Ordered 2 Exclusive key covers and they came but they are turned around and do not fit our key. I have spoken to them 3 times about a refund and they are giving me the runaround! DO NOT purchase from them! Terrible customer service.
**edited response*** I did go back and make sure I ordered the correct fit (which I did) and I did reach out directly to your customer service team and Sergi…. Still no progress on refund!

2026年4月4日
自発的なレビュー
Exclusive Keys ロゴ

Exclusive Keys からの回答

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

5つ星のうち5の評価

Handsome key covers

I chose the Black & Gold Exclusive key covers and they look great!
Easy to put on and arrived to my house in Canada in a reasonable amount of time

2026年4月15日
自発的なレビュー
5つ星のうち1の評価

2019 Cadilac

2019 Cadilac. I ordered the 4 button keypad by mistake. I needed the 5 button. After waiting a few weeks the order finally arrived. I offered to return the item unopened and pay shipping both ways. I was told they couldn't do that.

2026年4月13日
自発的なレビュー
Exclusive Keys ロゴ

Exclusive Keys からの回答

Hello Arnie,

Thank you for your feedback, and we’re sorry to hear about your experience.

As you mentioned, the 4-button and 5-button key versions are different models, and our covers are specifically designed to match each exact key type. For this reason, we include detailed images on our product pages to help customers select the correct version before ordering.

Regarding returns, as each order is processed and prepared individually, we are unfortunately not always able to accept returns in cases where the incorrect model was selected. However, we always aim to assist our customers by helping them identify the correct version for future orders.

We understand your frustration and appreciate your feedback, as it helps us continue improving both our communication and customer experience.

Best regards,
Exclusive Keys Support Team

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