Game Lab レビュー 742

WHAT IS GOING ON KIGANG MY FRIENDS YOU HAVE BRIGHTENED MY DAY. REVIEWING THE EXELLENCE THAT I DISPOSED ONTO THE WEB. THANKS GUYS VERRY COOL. KIAN OUT

I ordered two handheld devices and two multiplayer kits back in March 8, 2026. I have not received anything and the support email is invalid.

Never got my order after purchasing disputed the charge with my card. Emailed customer multiple times and they wouldn’t respond or would wait days to respond. Scam company

This appears to be a scam.
They advertised 7-15 working days transit for the console.
It took 2 weeks before I received a tracking code. The tracking code has now been showing as "in transit" for over 5 weeks.
The tracking company is very poor also. Looks like these come across from Asia with no way of tracking.
I emailed the company for an update and no reply.
I've now contacted my bank to mention that this looks to be fraudulent activity.
Do not buy

Item purchased as a Christmas present, item came late so ended up being a belated present. Used during the month of Jan '26 and then came up with an error message. I have followed provided instructions to try and fix this but none worked. I have provided a requested video of the error to be analysed. 3months later I am still waiting for a resolution to the problem after numerous emails sent. Very poor and a waste of money.

I ordered it in February, still hasn’t been delivered and it’s middle of April. They ignore you completely on email. Total scam do not buy

Ordered on Feb 14th and still waiting for an update on shipping currently April 13th.

Absolute disgrace. I would advise holding in to your hard earned cash

I am writing once again regarding my order placed on march 3,2026, for one handheld console, which included the purchase of shipping protection specifically intended to protect against loss, delay, or other delivery issues.

Following my purchase, I was issued a tracking number through Yun Express indicating that a shipping label had been created. However, it has now been over 30 business days since my order was placed—double the 15 business day delivery timeframe stated on your website.

Since the original delivery window expired, I have attempted to resolve this matter in good faith by contacting Stephanie at GameLab Customer Support and support@gamelabusa approximately four times per week. To date, I have received only two generic responses indicating that you would contact your shipping partner and that I would not be “left in the dark.” Unfortunately, no meaningful update, shipment confirmation, replacement, or refund has been provided.

At this point, your company has accepted payment but has failed to deliver the purchased product, provide verifiable tracking updates, or offer an appropriate remedy such as a replacement shipment or refund despite the shipping protection that was purchased.

Please be advised that these circumstances may constitute violations of U.S. consumer protection and commerce regulations, including but not limited to:
• Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), which requires sellers to ship merchandise within the timeframe advertised or provide prompt notice and refund options if delays occur.
• Potential unfair or deceptive acts or practices under Section 5 of the Federal Trade Commission Act (15 U.S.C. §45).
• Possible violations of state-level deceptive trade practices statutes, which prohibit accepting payment without the ability or intention to fulfill the order within the represented timeframe.

If this matter is not resolved promptly, I am prepared to escalate this issue by filing formal complaints with:
• The Better Business Bureau
• The Federal Trade Commission
• The Florida Office of the Attorney General
• My financial institution for a chargeback due to non-delivery of goods

Additionally, I will consider pursuing further remedies available under applicable consumer protection laws.

I am providing your company one final opportunity to resolve this matter. Within 5 business days of receiving this message, I expect one of the following:
1. Verified shipment confirmation with accurate tracking showing the item is in transit, or
2. Immediate shipment of a replacement console with expedited tracking, or
3. A full refund of the purchase price and shipping protection.

Failure to resolve this matter within the stated timeframe will leave me no option but to proceed with the formal complaints and legal actions referenced above.

I look forward to your prompt response and resolution.

Ordered two back on feb 18th 2026 and have still yet to receive the items I ordered for my kids birthdays. Glad it wasn’t the only gift because it’s now may 10th 2026 and I have yet to receive little more than some weekly worded “guarantees” that my order/tracking are shipped. I have 3-4 emails from a rep named Stephanie and another from a Luke Harrison. I have no faith that I will ever receive my order and have filled complaints with the BBB and refunds with my bank. AVOID THIS GARBAGE BUSINESS.

2-2-2026 besteld 19-02 nog contact gehad met klantenservice maar tot op heden niets ontvangen of meer gehoord van klantenservice. En het is vandaag al 10-04-2026

I would have put zero.

My experience is still on going. I placed an order in good faith on the 27th February 26 for the total amount of £66.89. These were ordered for my son as a birthday gift.

My son has autism with Global Learning Delay and this console would be perfect for him.

I have yet to receive my order, I used the contact form on the website to let the company know I have yet to receive my order. The communication from this company is very poor, practically non existent.

I am at the point now after sending 6 emails chasing for some answers I have demanded a refund and reported them to trading standards.

I have lost £66.00 and as I have so little spare money my son has not had a birthday present from me and he wants to know why I haven’t bought him a present.

I submitted my order on 3/3/26 and its now 4/8/26, tracking still showing "info received " and no response from their support i feel like its a scam over a month no product and no update no answers from anyone

Please people! Avoid this company!!
I have reported them to Trading Standards UK. They have ignored my emails for two months, complete silence. No refund. No nothing. This company belongs in the bin!

Save you time and Money.

I would strongly recommend purchase from another option.

My console has still not arraved.
I place my order on the 18th Feb and have still not recieved any updated tracking info and the product has not yet arrived. Currently (45 days)

Customer service has been poor, i have reachex out via FB and contact us and been ignored.
I generic email saying my parcel tracking will be update when it is scanned again, no further assistance given or offered.

This company need to update there shipping information form 7-15 days to be more honest shipping time and stop defraducing there customers!

Ordered in Feb 26, it's April and still nothing and no response to several messages. Yet another Facebook scam unfortunately.

Gamelab never dispatched my order. They issued lie after lie about this over a period of about three weeks. Their representative Stephanie if she does actually exist is being forced to say false information repeatedly. I have now had to resort to a chargeback via my bank as they refused to issue a refund.

Such a huge scam, ordered on the 24th February and order still hasn’t arrived! They take ages to reposed to emails. They sent me an email on the 15th March saying they would “keep a close eye on it” and “ give me feedback as soon as they’ve heard from their carrier” but it’s been silence since. Complete scam company please avoid!

SHOCKING

Let’s start

They advertise very well their console is superior and lots of happy customers.

Since order placed

Ordered black - order info says it’s blue
3 weeks to get a reply on either Facebook or an email about this, A REPLY!

Tracking - you have to pay a mental amount to track your item over 10% of the value of the goods

No replies no updates. Parcel still not arrived 99% feel I have been scammed.

Angry at myself for using them, go to a shop and buy one don’t order one of these online I have messed up!

Took forever to ship. Console stopped working after 1 week. Customer service no longer responding to my emails. Don’t waste your money. Total scam.

AVOID AT ALL COSTS!!! SCAM SCAM SCAM!!! I ordered a game console, carry case and shipping protection from this company on 2nd March it is now 2nd April nothing has arrived, there is no tracking information. Customer service is a shambles just keep getting palmed off saying it is delayed but on its way. Disgraceful company, will be reporting to every avenue I can and my bank. Avoid at all costs.