I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... もっと見る
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Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... もっと見る
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As I sign for the application on-line (via mobile), for me is only a trial whether application will be approved or not. Upon completion of application, then I checked my email and saw the reply from H... もっと見る
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企業情報
当該企業による記述
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
連絡先
121 Harrington Street, 2000, Sydney, オーストラリア
- shophumm.com
4.7
優良
1917件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 80％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
humm Classic からの回答
Hi Sandra
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Thales was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Beware of negative impact on my credit score for no reason
I am in the top 5% of the UK salary percentile. Neither my rent nor my living costs exceed my income. I have been residing at the same address for more than 5 years. I applied for £1,279 of finance with a £54 monthly instalment, and it was refused. If not me, who would you provide financing to? Why has this caused a negative impact on my credit score for no reason?
2026年4月22日
自発的なレビュー
humm Classic からの回答
Hi Yalcin,
Thank you for the feedback. We do complete credit checks at the time of application and make this as clear as possible when customers are completing this journey.
We are sorry that we have been unable to offer you a loan.
If you would like further information regarding how the credit check may have impacted your credit score you can visit:
https://www.moneyhelper.org.uk/en/everyday-money/credit-and-purchases/what-to-do-if-you-have-been-r…
If you would like more information from us please contact us at contactuk@shophumm.com
Kind regards,
humm
I am on humm for a ADHD and Autism…
I am on humm for a ADHD and Autism assessment. Even though I have a disability, they are not accepting that I have a decent amount of money yet unable to work and good credit score plus make mistakes. Due to a mistake on a form, I now have to wait 90 days which is unrealistic and unnecessary and unfair. As I believed I was capable for this I cancelled me NHS Autism assessment. If I can’t pay. Is this fair to me?
2026年4月23日
自発的なレビュー
humm Classic からの回答
Hi Rebecca,
Thank you for your feedback.
When mistakes happen on the application, we are more than happy to review and amend for potential customers. If the amendment is agreed, we will complete a manual credit review for you.
We believe in treating all customers equally and have a robust lending strategy in place. Unfortunately, we are not able to offer loans to everyone.
Please feel free to contact us via email and we can arrange a call back to discuss if you wish. Contactuk@shophumm.com
Kind regards,
humm
Great customer service
Quick, professional and great customer experience after all. Thales dedicated a few minutes to submit a resolution. Good work!
2026年4月23日
自発的なレビュー
humm Classic からの回答
Hi John
Thanks for taking the time to leave your positive review.
Great to hear that Thales was able to assist you to resolve the issue.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very easy process to enable us to…
Very easy process to enable us to purchase our necessary loft insulation. 100% recommend thank you
2026年4月23日
自発的なレビュー
humm Classic からの回答
Hi Pamela
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com
Kind regards,
Humm team
Easy to do and perfect for wat I needed…
Easy to do and perfect for wat I needed will defo use again once this one is done
2026年4月19日
自発的なレビュー
humm Classic からの回答
Hi Millie
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate and that we are meeting your needs for a finance solution
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
I’m very happy with my experience with huum
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a practical and helpful option, especially for people who have just gone through a big expense like getting a mortgage for a new home and still need to furnish the house. Being able to split the cost into smaller repayments over time is a huge help and makes it much easier to buy the things you really need and even some of the things you have always wanted. It gives real flexibility and makes shopping much more manageable. I truly think this is a great opportunity for anyone who needs a smart and convenient payment option. Highly recommended.
2026年4月17日
自発的なレビュー
humm Classic からの回答
Thank you so much for your wonderful review, Marcel, and for taking the time to share your experience with humm.
We love the 5 stars and are delighted to hear that the application process was quick and stress‑free. It makes us happy to hear humm has made furnishing your new home more manageable. Making big buys easy is exactly what humm is designed for and it's great to know it’s made a real difference for you. Congratulations on your new home, and thank you again for the recommendation!
If there is anything we can ever do to help you please don't hesitate to reach out to us.
Regards,
The humm Support Team
humm Classic からの回答
Hi Esther
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Akram
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The woman in shop very very helpfully…
The woman in shop very very helpfully and explain all about your service too
2026年4月18日
自発的なレビュー
humm Classic からの回答
Hi Eilish
Thanks for providing the feedback
Great to hear that our retail partner was helpful and knowledgeable about our offering.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Mykola
Thanks for the taking the time to leave us your review.
Great to hear you found the process quick and easy to navigate
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Good job good
2026年4月20日
自発的なレビュー
humm Classic からの回答
Hi Calin
Many thanks for your review.
We are thrilled to hear you found our customer offering good.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The customer service is very responsive
2026年4月17日
自発的なレビュー
humm Classic からの回答
Hi Pawel,
Thanks for taking the time to leave your positive review.
Great to hear you found our customer service team responsive and able to assist you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Sinead
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Anthony
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Ken
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Easy, practical, and great flexibility!
Easy, practical, and great flexibility!
I had a fantastic experience setting up my loan with Humm. The entire process was incredibly easy and practical from start to finish
The best part for me is the flexibility the fact that you get a limit but have 90 days to spend it is a total game changer. It makes managing a purchase so much more convenient I’m definitely planning on using Humm again as soon as I finish this current plan Highly recommended!
A quick tip before you post:
Since you mentioned "Hunn" in your notes, just make sure to double-check the spelling as Humm when you head over to Trustpilot so other users can find the right company!
2026年4月15日
自発的なレビュー
humm Classic からの回答
Hi Rogerio
Thanks for the review and feedback
Great to hear you found the overall customer experience positive and the product offering meeting your needs.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Very quick and easy
2026年4月17日
自発的なレビュー
humm Classic からの回答
Hi Glen
Thanks for taking the time to leave your positive review.
Great to hear you found the overall customer experience positive.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Would highly recommend humm very easy…
Would highly recommend humm very easy too apply and very quick on a decision
2026年4月14日
自発的なレビュー
humm Classic からの回答
Hi David,
Many thanks for your lovely review.
We are thrilled to see you have found your experience with humm seamless.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
humm Classic からの回答
Hi Pawel,
Thanks for taking the time to leave your positive review.
Great to hear you found the overall customer experience positive.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
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