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I canât say enough good things about this company. Anytime I run into a hiccup or experience an issue with products or missing products or anything that comes up. Itâs resolved immediately to keep my... ãã£ãšèŠã
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It pains me to leave a 3 star review. I was hoping for much better performance from Shop Solar. I ordered 10-590 watt Sungold solar panels on 2-23-26. I received them 3-13. 2 1/2 weeks. During that... ãã£ãšèŠã
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We consistently received quick and friendly responses. They helped us with all the necessary steps needed for our situation. Best customer service weâve received in a long time!
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My litmus test is to call sales or service before deciding on purchasing a product. Yes, Shopsolarkits.com does right away. Helpful sizing my system for the Hisolis Apollo 5k . Shipping was fast and t... ãã£ãšèŠã
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Shop Solar specializes in the sale and installation support of complete solar kits, solar generators, inverters, batteries and more. We help anyone looking for a solar power system for their home, off grid cabin, tiny house, boat, or RV. Browse the largest selection of solar panel kits & equipment at the best online prices.
10785 W Twain Ave, 89135, Las Vegas, ç±³åœ
4.4
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I canât say enough good things about this company. Anytime I run into a hiccup or experience an issue with products or missing products or anything that comes up. Itâs resolved immediately to keep my project moving forward. I recently needed a different set of battery cables and they were shipped out the same day that I made the inquiry just received tracking that theyâll be here tomorrow. Chantelle was awesome and making that happen. You do not need to look for a different solar equipment provider this is a one stop shop with phenomenal customer service.
Shop Solar ããã®åç
Hi Larry,
This is exactly what we aim for! We are so glad Chantelle could get those cables to you quickly to keep your project on track. Thank you for the amazing recommendation and for trusting us with your solar gear. We are always here if you need anything else!
We consistently received quick and friendly responses. They helped us with all the necessary steps needed for our situation. Best customer service weâve received in a long time!
Shop Solar ããã®åç
Hi Angela,
This is exactly what we love to hear! We are so glad our team could provide the quick and friendly support you needed for your project. Thanks for choosing us and for the amazing feedback. We are here whenever you need us!
You sold me an item that said in stock and then had to cancel it..... probably shouldn't have asked me for a review!
Shop Solar ããã®åç
Hi Jeff,
We're so sorry for the frustration. We emailed the same day you ordered to let you know the adapter was backordered. We are sorry that our review system reached out at such a bad time. We would love to make this right if you decide to give us another shot down the road.
Professional company with staff accessible and willing to assist me throughout the entire process; equipment selection, installation and problem resolution. They had a mixup on equipment compatibility that was very understandable but they resolved all the issues promptly and professionally. I have recommended others to this company. I have had the equipment for a year now and the EG4 system is operating very well.
Shop Solar ããã®åç
Hi Dave,
So glad to hear the EG4 system is doing its thing! We really appreciate the referrals and the kind words about our staff. We always try to handle those unexpected hiccups professionally and quickly. Thanks for being such a great customer for the past year!
The sales rep/consultant was knowledgeable, familiar with my equipment parameters and informative. Also helped me save some $.
Very happy with performance and ease of installation. No bad surprises.
Shop Solar ããã®åç
Hi Dan,
Love to hear it! Our goal is always to provide expert advice and a smooth installation process. Weâre so happy youâre pleased with the system and the savings. Thanks for being part of the ShopSolar family!
Shop Solar ããã®åç
Thanks for the review, Wendell!
Shop Solar ããã®åç
Aw, thanks Alana! We appreciate the review.
Alex explained so much about solar panels, batteries, and inverters that even I think I can do it, and I will, still saving to pay cash for a system, and I'm very happy and satisfied with the information provided to me, thanks again for your help ð§ð¯ð
Shop Solar ããã®åç
Hi Bobby,
Weâre so glad Alex could help you feel confident about your upcoming project! Taking the time to save up and do it right is a smart move, and weâll be right here whenever youâre ready to pull the trigger. Thanks for the kind words!
Who ever is putting the order together for shipping, needs to review the order form and ensure that the correct products are being shipped.
I'm still waiting for a refund to be posted on my credit card, it been 14 days since issued.
Shop Solar ããã®åç
Hi Joseph,
We apologize for the mix up with your items and the delay you have experienced. We have shared your feedback with our fulfillment team to make sure our orders are double checked moving forward. Since we have already processed the refund, it should be showing up on your statement very soon. Please let us know if there is anything else we can do to help.
Good support for the most part, a bit slow on responses and a couple email still no replay too. Overall shopping experience was good though and that part of communication was very welcomed experience. Please with online shopping experience and communication about products purchased. However before hand was hit miss via email questions.
Shop Solar ããã®åç
Hi Rick,
We really appreciate the honest feedback! We're so glad the shopping and post-purchase communication went well for you, but we're sorry to hear we missed the mark on those earlier emails. We know how important those pre-sale questions are when you're planning a system, so we're working hard to tighten up our response times across the board. Thank you for sticking with us, and please don't hesitate to give us a nudge if youâre still waiting on any specific answers, we want to make sure you're 100% taken care of!
They answer calls and all questions. I had panels broken upon arrival. The had all 3 panels replaced within 1 week.
My batteries came with certification and I checked the certification. It was right on.
Shop Solar ããã®åç
Hi Brady,
This is what we love to hear! We're so happy we could get those replacement panels out to you in record time and that the battery certifications were 100% accurate. Providing reliable gear and fast support is exactly what we're all about here at ShopSolar.com. Thanks for the great feedback and for being a part of the family!
Chantelle did a great job resolving our issue with solar panel damage in transit.
Shop Solar ããã®åç
Hi Luke,
Thanks for sharing your feedback. We're so glad to hear Chantelle took care of you, she's one of our best!
It pains me to leave a 3 star review. I was hoping for much better performance from Shop Solar. I ordered 10-590 watt Sungold solar panels on 2-23-26. I received them 3-13. 2 1/2 weeks. During that time Shop Solar customer service got involved. They said Sungold blamed the shipper. I called the shipper, they blamed Sungold. This was a direct shipment from Sungold, not Shop Solar.
I may give them another chance but my expectations arenât that high anymore.
Shop Solar ããã®åç
Hi Mike,
We're sorry for the frustration with your delivery! It's always tough when we and the manufacturer get everything ready on time, but then the third-party shipper runs into delays on the road. We definitely don't want you feeling like your business isn't a priority, and we're taking your feedback to heart to see how we can better handle carrier issues in the future. We'd love to help you out again down the road and prove we can do better!
This was our second purchase from Shop Solar.
Shop Solar has quality equipment and provide numerous options to fill your needs. They are a great company with competitive prices.
Shop Solar ããã®åç
Two for two! Thanks for being such a loyal customer, Alis. We're so glad you're happy with the equipment and the pricing. We love being your go-to for solar gear and we'll be right here whenever you're ready for the next project. Thanks for the wonderful recommendation!
the 2 sales people who helped me were very professional and yet warm and easy to talk with. Everything was explained to me, though I need to call back and ask some things again. I have recommended your company to a few people.
Shop Solar ããã®åç
Thanks for the wonderful review! I'm really happy our sales team made you feel comfortable and well-informed. We totally understand that there's a learning curve with this stuff, so feel free to reach out whenever you're ready to chat again. We'll be here to help you get those extra questions answered. We really appreciate you spreading the word about ShopSolar.com to others!
Great customer service and quick response time. Very knowledgeable and helpful.
Shop Solar ããã®åç
Thanks for leaving us a review, Frank!
Fedex did a terrible job- sat at local terminal for 2 weeks. Did not call prior to delivery and left in less than ideal location
Shop Solar ããã®åç
Hi Karen,
Thanks for letting us know about this. I hate to hear that FedEx made the delivery such a mess for you. Since they're a third-party service, we don't always have the control we'd like over that "last mile," and two weeks is a long time to wait for a local terminal to move. We really appreciate your patience while dealing with them! If there's anything wrong with the order due to the delivery location, just give us a shout and we'll make it right.
My query about my order was answered promptly. Order was put in line to go out asap. Packaging was amazing, no damage to anything.
Shop Solar ããã®åç
Thanks for leaving us a review, Annette!
Extra connections longer wires when you need? Accessories, shop solar is the place to go.
Shop Solar ããã®åç
Thanks for the warm review, Roger!
I purchased a complete system from Shop Solar. Everything arrived safely except for one item. Maddie was very helpful in getting it resolved quickly. Highly recommend!
Shop Solar ããã®åç
Hi Rebekah,
Thanks for the 5-star review! We're so happy to hear Maddie took such good care of you and got your system complete in a hurry. We really pride ourselves on standing by our customers when those little hiccups happen. Thanks for choosing ShopSolar.com, and please don't hesitate to reach out if you have any questions during your install!
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