I ordered a bunch of vests in size small. They feel like an extra small, I am about 82kg and 5ft 9 for reference. I'm looking to return them, but the package didn't include a return form. I have conta... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Received the product in decent time and in decent condition. Probably the only 2 positives unfortunately. I ordered 3 tanks, sized up considerably considering the fit is tighter, still one of the tig... もっと見る
企業が回答しました
I had ordered a pack of ordered a pack of 4 fitted tank tops, however, I accidentally picked the wrong sizes. As soon as I ordered them I noticed the error and emailed Somnea’s support team. I sent t... もっと見る
Order is taking much longer than expected and I paid for express/priority shipping. I still haven’t gotten the 6 items I ordered, and after looking at reviews I’m worried. If someone could reach out a... もっと見る
企業が回答しました
1.9
期待以下
27件のレビュー
ネガティブなレビューの 63％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delivered, in good condition, poor fit!
Received the product in decent time and in decent condition. Probably the only 2 positives unfortunately.
I ordered 3 tanks, sized up considerably considering the fit is tighter, still one of the tightest, shortest and uncomfortable tanks I’ve worn. Sorry guys, these just aren’t it. For reference to those looking to grab these - I purchased 2XL, I’m 5’9” @ 97kg. Definitely recommend 3XL if you’re anything like my above stats.
2025年8月27日
Somnea からの回答
Hi Paul,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the fit and comfort of our tanks didn’t meet your expectations, we completely understand how disappointing that must have been. At Somnea, we’re committed to helping every customer feel confident in their purchase, so your comments about sizing and fit are really valuable for us as we continue to improve.
We’d love the chance to make this right for you — please reach out to us directly at support@shopsomnea.com with your order number so we can assist with the best possible solution. Our team is also reviewing our size guides and adding clearer references to ensure future customers find their perfect fit.
Thank you again for your honesty, your feedback helps us grow, and we’d love the opportunity to restore your trust in us.
— Team Somnea
It’s been 12 days since I purchased my…
It’s been 12 days since I purchased my first order of three tanks; yet, I have not received my items. Today, 8/27/25, you emailed me that it was on the way. I will happily give you a fair survey when I’ve received by purchase. Thanks for your attention to this.
2025年8月27日
Somnea からの回答
Hi Timothy,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay with your order. We’ve checked your order and can confirm it’s already on its way, with tracking details sent to your email. We’re also improving our shipping process so delays like this don’t happen again.
If you’d like, we can also assist you directly—please reach us at support@somnea.com
, and we’ll make sure you’re fully taken care of.
We appreciate your patience and hope you enjoy your tanks once they arrive.
— Team Somnea
Somnea からの回答
Hi Jose-
We looked into your order and saw the delay came from an address issue during checkout. Once corrected, your order was processed and confirmed. We’re glad it’s all been resolved now.
We know how stressful it can feel waiting without clear updates, which is why we’ve strengthened our system to flag address errors sooner. This way, future customers won’t experience the same problem.
Thank you for giving us the chance to make it right.
— Team Somnea
Product is below average
Product is below average. Doesn't really do anything the website claims. Looks / feels the same as a normal cheap vest. Not good value at all.
2025年8月6日
自発的なレビュー
Somnea からの回答
Hi Dean,
We’re really sorry to hear the vest didn’t meet your expectations and understand how disappointing that must feel. Our aim is to deliver real value, so your feedback is taken very seriously.
Please reach out to us at support@somnea.com so we can make this right for you.
— Team Somnea
Dont bother
Dont bother! After finally receiving the vests they are poor quality and cheap. They wont accept a return and now just ignore my emails. Avoid!
2025年7月12日
自発的なレビュー
Somnea からの回答
Hi Santino,
We’re truly so sorry to hear about your experience and we completely understand how disappointing this must have been for you. Please know that this is not the level of service we aim to provide.
If you could kindly share your details with us at support@somnea.com, our team will personally review your case and work hard to find the best possible solution for you. Your trust means a lot to us, and we want to make this right.
— Team Somnea
Caught
This appears to be a new domain using another brand’s (ekkovision) product photos. I don’t expect to actually receive anything but, even if I do, building your brand by copying an established one verbatim is plenty reason for one star. They’ve got fake trustpilot ratings on “their products” and even if I do receive my order, the quality will probably be buns. Still shady regardless. Scam likely, I’m probably just the first of many.
2025年6月13日
自発的なレビュー
Somnea からの回答
Hi Scott,
We’re truly so sorry for the impression you’ve had of us. We completely understand your concerns, and we assure you that we are a genuine brand working hard to deliver quality products and a trustworthy service. We would never want our customers to feel doubtful or uneasy.
Please allow us the chance to address this directly — if you could kindly share details with us at support@somnea.com, our team will personally review. Your trust is extremely important to us, and we want to do everything possible to make this right for you.
— Team Somnea
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