I can not give praise enough to the wonderful customer service I received from Anna. Every response was quick, helpful, understanding and friendly. The problem with the size was sorted which I grea... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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This review is for you’re customer service team, especially Anna due to a problem with a size they continue to correspond with me get this problem resolved. Once I get my new order I will write a rev... もっと見る
The longer i wear Vera’s colorful underwear,the more i lose the constant fear (sitting somewhere in a fold in my brain) that i would have a leaking problem. That knowledge gives me confidence when (s... もっと見る
Vera’s undies are discrete yet still hold an amazing amount of liquid. They wash up well and are fresh and ready to go. Instead of filling up our landfills with disposable adult diapers that take yea... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Vera, we create comfortable, leakproof underwear designed to help women feel confident and supported every day. Designed for women experiencing bladder leaks or incontinence, our ultra-soft and breathable underwear provides discreet, reliable protection without the discomfort and bulk of traditional pads. At Vera, our mission is simple: to provide thoughtful products that help women feel secure, comfortable, and empowered at every stage of life.
連絡先
295 Madison Ave, 10017, New York, 米国
- +17624759985
- support@shopvera.com
- shopvera.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 72%に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
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この企業を閲覧した人は、以下の企業も閲覧しています。
Great customer service
The customer service department is great. They replaced a size I ordered for another without any hassles. I have yet to try the undies but they are very well made and feel comfortable.
Thank you so much Anna for helping me…
Thank you so much Anna for helping me track my order. She was so kind and very helpful. After getting an update on my order the next day it was delivered. Great Customer Service Anna
They make me feel more secure of myself.
4.5 is what is my %
4.5 is what is my %. It did be a little but no one noticed, but I also use it for my UC problem and it works wonders for that.
Excellent quality
The quality of the merchandise is excellent. The ordering and shipping went well.. any problems were sorted out quickly.
More comfortable wearing these
More comfortable wearing these. Since I started wearing I then I m no longer worried about leaking spots on my pants.
I like that I feel protected and I’m…
I like that I feel protected and I’m always dry
Excellent product
I have MS, weak bladder is a side effect these panties have helped to give me comfort and confidence. Thank you
I gave the older version does not work…
I gave the older version does not work that well waiting for a new order of the new ones long overdue.
Product as advertised
Product as advertised. They only arrived 2 days ago so too early to give five stars.
The messages from Vera do not relate to…
The messages from Vera do not relate to reality.
I had wanted to change my order placed from S to M sizes, like my previous order. I heard from Vera saying due to being very busy that my order had not yet been dispatched. Reading this I immediately wrote in requesting to change the size from Small to Medium. I was told my order had already been dispatched with no option to change it. They suggested I wait to receive them and then return them. That did not sit well with me who urgently needed them.
Anyway, the Small set of 5 arrived and they fit ok. I have therefore decided to keep them to avoid all the trouble to replace them.
You need to stop sending out useless generic emails from Vera which may at first seem like a nice touch but in reality are full of nothing but misleading information. Along with the fake closing down advertising.
Just be honest. Your product is very good so you should not need all the falsehoods to get your sales.
Note the date of my order should be known by you since you sent me this review request. If I search my emails for the detail I will loose this response to you also accessed via your email to me
Wendy Baxter Australia
The underwear themselves are well made…
The underwear themselves are well made but like others they are not true to size. They are tight in the leg area and ride lower in the back on me. As far as absorption they are okay for very light bladder leaks but not for heavier leaks.
Absolutely loving these
Absolutely loving these! Comfortable fit and so far leakage proof!
The undies do just what I wanted
The undies do just what I wanted. They take care of the smell from incontinence and never feel wet from leakage.
Great Undies!! Terrific customer service !!
I am so excited to receive my Veras undies! I have tried several brands that were not any use at all. The ones I've tried so far leaked right through to my clothes. Unfortunately the Veras were a bit too small. Even though they were tight I tried them around the house and they worked great. No leaks even though I did housework in them. I can't wait to get my right size. And customer service was so nice about sending me the next size for free. Very good company. I also think they are pretty. Thank you Veras Undies!!
An honest and great company
Well I found for me the underwear were a little small in my normal size. But without hesitation I believe her name's Margaret took care of that by sending me in the next size up at no charge. They were quick to respond to me and very kind the entire time. The company is doing wonderful I believe because of their kind customer service. I'll be very happy when the new ones come. I always joke it's not the golden years it's golden mile trying to make it to the bathroom in time. I did tell Margaret that I appreciate her wonderful customer service.
They are very comfortable
They are very comfortable, hardly feel them on, well made. I am pretty confident that I will be protected. the other brand, everdries,is a joke, doesn't protect at all, went back to pads until I got these, wish I had seen them first and ordered
. Thank you for making something dependable
These are comfortable and instil confidence!
These are comfortable, non-bulky underwear that help me feel confident in my daily routine - knowing I have this protection!
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