Shurgard Self Storage - Chadwell Heath レビュー 42

TrustScore 5段階評価の4

4.2

Freshwater Road 83, RM8 1RX Dagenham, England, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

I had a storage space in their Chadwell Heath branch for a couple of years. The service was always good and friendly. The app is great for gaining access. What I didn't like was the car park bei... もっと見る

企業が回答しました

5つ星のうち5の評価

I signed up online easily - but missed next step guidance which came in an email - but had excellent step by step help when i called customer service. Access went smoothly through gate, parking a litt... もっと見る

5つ星のうち5の評価

Easy to book a storage space with the option of whether to buy keys or not. App is very easy to use to access the storage site and units - once you’ve downloaded it and set it up (would recommend doin... もっと見る

5つ星のうち5の評価

Really helpful onboarding at the Chadwell Heath storage facility, many thanks for your support in getting me up and running, and so smoothly. The new facility here has incredible quality and great... もっと見る


企業情報

  1. セルフストレージ施設
  2. 保管施設
  3. 倉庫

Shurgard Self Storage - Chadwell Heath について

当該企業による記述

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

当該企業による記述

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

連絡先

  • Freshwater Road 83, RM8 1RX, Dagenham, England, 英国

4.2

ほぼ満足

TrustScore 5段階評価の4

42件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 97%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Good service, but expensive

I had a storage space in their Chadwell Heath branch for a couple of years. The service was always good and friendly. The app is great for gaining access.

What I didn't like was the car park being very small and often with the security gate left open on the weekends, which defeats the object.

Eventually, I left because they hiked the prices substantially. I would recommend to anyone to make sure you buy your own storage space insurance from a 3rd party. It's way way cheaper than just accepting the Shurguard insurance.

2025年6月2日
Shurgard Self Storage - Chadwell Heath ロゴ

Shurgard Self Storage - Chadwell Heath からの回答

Hello Jen, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

5つ星のうち1の評価

Vulnerable client- complaint against fees, deceptive practices and more (increase 2ce in space of few months to under £200PCM)

Mr T is undergoing hospital treatment &counselling to date& has articulated his thoughts were poss. 
It has come at a time of bereavement& other things too. Its to be noted client hasn't faltered on his monthly payment to date but shurgard has created a scene for confusion now.so? spotting a new increase thru harassment by Shurgard from £164+ to just under £200 PCM& an attempt to remove Mr T's from his unit has started in JAN26 however its impossible albeit its made everything untenable/confusing, Mr T however remains resolute to get to bottom of it/litigate the unfair practices they have pursued thru aggressive unfairness starting with the heightened increase of fees in which they have now again increased just only within less than 10/mths which under the consumer act needs to be fair,just and reasonable not to talk about the deception of trying to remove some1 from their current unit to another as a ploy to that final push later!
His Health comes first too but they also have to answr to these unjust ways!

Mr T also doesn't have any additional financial muscle to go higher whenever they just wish to increase& he had taken unit based on his budget. He also hasn't brought new issues unto himself and its seen here as a method of later roping and entrapment of clients short /long term(assisted thru dictation)

2026年1月1日
自発的なレビュー
Shurgard Self Storage - Chadwell Heath ロゴ

Shurgard Self Storage - Chadwell Heath からの回答

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate the situation further to better understand what happened and how we can assist.
Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you?

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

5つ星のうち5の評価

Very satisfied

Thank you to Shurguard Chadwell heath for resolving my concerns. Much appreciated.

2025年9月14日
Shurgard Self Storage - Chadwell Heath ロゴ

Shurgard Self Storage - Chadwell Heath からの回答

Hello, we are sorry to hear that your move-out did not go as planned. Our terms and conditions, including the 14 days' notice requirement, are clearly stated on our website and in the contract. We strive to be as transparent as possible, and this rule applies to everyone equally. We hope you and your wife enjoyed storing with us despite this issue.

If you would like our Store Manager to follow up with you regarding the situation, please email us your contact details at info@shurgard.co.uk.

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

5つ星のうち2の評価

I go to the stroage place everyday

I go to the stroage place everyday. We require the app to unlock the lift and the app requires Internet but, there is 0 network connection inside the building and because of this I usually have to stand there for a long time to make the lift to work. Usually things like this works with Bluetooth but Shurgard decided to use Internet when there is 0 network inside their building. At least get wifi for the customers. It is soo frustrating that I have decided to leave this stroage maybe in a one or two months.

2025年8月22日
Shurgard Self Storage - Chadwell Heath ロゴ

Shurgard Self Storage - Chadwell Heath からの回答

Thank you for your feedback. We’re sorry to hear about your frustration regarding the recent changes to access times and the introduction of the app. We understand that changes like these can be inconvenient. The app is intended to improve both security and convenience. We will make sure to pass them on to our team.

Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

5つ星のうち5の評価

Good customer care

Had a problem with the lock on our allocated unit. New unit allocated within a few minutes. Member of staff took us to our unit and explained everything we needed to do for access etc. Very happy with the service and customer care.

2025年4月16日
5つ星のうち1の評価

Very bad experience in shurgard because…

Very bad experience in shurgard because i bought some stuff from my friend but manager charge full amount 2 days of my contract I'll remove my stuff next month from shurgard chadwell heath.

2025年8月12日
Shurgard Self Storage - Chadwell Heath ロゴ

Shurgard Self Storage - Chadwell Heath からの回答

Hi, we are very sorry to hear you didn't have a positive experience at Shurgard. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報